[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Tell us why here November 21, Case#: [redacted] Dear [redacted] Thank you for contacting The Children's Place ? We are very sorry for the disappointment you experiencedOur records indicate online order # [redacted] was delivered November 20, We hope you found everything to your liking and are pleased with your purchaseThank you for shopping at The CHildren's PlaceWe apologize for the inconvenience this has caused If we can be of further assistance, please contact Customer Service at [redacted] , or visit www.childrensplace.com to view our Frequently Asked Questions Sincerely,BrendaResolution Specialist
We are sorry for the disappointment Ms [redacted] experiencedThe refund check along with a courtesy $Off in-store coupon was mailed via [redacted] next day air serviceThe tracking number for this shipment is: [redacted] This shipment will be delivered by 3:PM todayIn addition, a $courtesy gift card was mailed on 08/19/and should arrive within daysWe appreciate the opportunity to address Ms [redacted] concerns and apologize for the inconvenience this has caused
We are very sorry for the disappointment you experiencedWe appreciate your comments regarding our recent online offer.? We will be updating our messaging for future mailings; thank you for taking the time to contact us regarding this topicYour feedback is important because it helps us improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused
[redacted] I am rejecting this response because: I am not the only person who has had this issue recently? I am a longtime shopper of The Children's Place and check sales frequently enough to know that when something goes out of stock, it remains out of stock save for perhaps a return? This seems very fishy to suddenly, have every single item back in stock again and I feel it is a lie to customers about not wanting to honor the previously ordered sales price? Very shady practices [redacted] ***
We are sorry for the disappointment [redacted] has experiencedWe have asked that the customer provide the full gift card number and order number, so we can look into this furtherWe apologize for the inconvenience this has caused
Complaint: [redacted] I am rejecting this response because:The [redacted] claim was opened due to a lack of response from childrens place? And again, due to their lack of customer service, they are still delaying? If childrens place actuallly spent the time to look into this more they would have seen the [redacted] claim was closed on September 16th? And they never even addressed my issue of two different refund amounts promised? Oh and the reason it was closed on the 16th was because that is the date they finally replied to my [redacted] claim? I opened another ticket with them before filing the Revdex.com complaint and even though they now state on their automated reply someone will get back to you in hours, they do not? ?
Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Bay Terrace Shopping Center locationThe Children’s Place values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyaltyWe apologize for the inconvenience this has caused
An email is generated from [redacted] when an order is attemptedHowever, as indicated on the email attachment the customer forwarded, money won't leave the account until The Children's Place Retail Stores, Incprocesses the orderWe were unable to locate an order with the customer's information dated November 30, We do see that a new order was placed on December 16, in the amount of $That order was processed and was delivered on December 20, We apologize for any confusion this may have causedThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to The compliantThey did send a replacement card but it's still unacceptable to have had to wait months for itThe customer service s [redacted] and we do not want to do business here againI will be shocked if I receive the items I was forced to purchase.?
All products available on our website were 60% off with no exclusionsOur sale has since changedPlease visit our website for details regarding our current offerWe apologize for any confusion or inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:There are no calls on my phone or messages fron [redacted] Check my phone records, by all meansIf these items are in stick, then why not resend the order? Children's Place did absolutely nothing to attempt to get my package to me - no email, no phone call, not even a notice that my package had ever failed to be deliveredI would like proof that anyone attempted to call me, everIf I can't trust Children's Place to do anything to help ensure I receive orders, why should I spend money there again? They ibviously ciuld have reshipled my order or contacted me themselves when the delivery company first told them ?not me) that they didn't deliver the package, but they chose not toSince the information on file has not changed there is no reason why there shkuld have been a problem, and it siunds like they need to address the shipping company, who never called and failed to respond to my inquiry about the problem when they had my package.? Again, I explicitly stated I just wanted my packageThe company took no efforts to contact me abiut any of tuis and if I hadn't conracred them days after the shopleds declared it delivered, it seems they would have just ignored the fact that I never got it and kept my moneyI have ordered clothes from CP for years - multiple orders every year - and they have failed to even try to do the one thing I asked when they were negligent - fix the problem and send my order that I had waited weeks forI will never shop here again, because it is clear they do not care at all about ensuring packages make it to customers and are not willing to take responsibility for fixing mistakesAnd clearly I can't trust their shipper to deliver packages using exactly the same info they have used in the past, and that numerous other companies have used to successfully deliver packages Regards, [redacted] ***
Thank you for contacting The Children's PlaceOrders placed with standard shipping may take up to business days for deliveryBusiness days are Monday through Friday excluding holidaysOur records indicate online order # [redacted] was delivered on December 7, (8th business day)We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
A refund in the amount of $was issued to the customer's [redacted] ending in [redacted] A gift card ending in [redacted] in the amount of $was mailed to the customer's address? on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
Complaint: [redacted] I am rejecting this response because:The items in question were purposely removed because of a sale offering that read "60% off, no exclusions" which is huge because the sale offer usually states that outwear and shoes are excludedThey were just being deceptiveShoes and outerwear showed back up soon after the sale ended and they were the same items that had previously been acceptedIt was noted by many many shoppers as was evident by their [redacted] page commentsTHis kind of practice should be illegal!!!!! Regards, [redacted] ?
We are very sorry for the disappointment [redacted] has experiencedOn occasion, we find that items are no longer available only when we go to pick themBecause our inventory is seasonal, we do not 'back-order' items on customer orders [redacted] was charged only for the items that shipped, which is a total of $ [redacted] ***? has informed us the original hold will drop from the account on or before June 19, At that time, the funds will become available for [redacted] to useWe emailed [redacted] and offered a percentage off discount coupon that can be redeemed on a future online orderWe sincerely apologize for the inconvenience this has caused, and truly hope she gives us the opportunity to earn her trust and loyalty
We are sorry for the disappointment Ms [redacted] has experiencedOur Sales Audit team confirmed a refund was issued to Ms [redacted] accountThe credit was funded to the bank on October 11, and has an authorization code of [redacted] ?" see attachmentIf the credit was not posted to Ms [redacted] account, then a credit dispute must be opened with the financial institutionWe apologize for the inconvenience this has caused
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms [redacted] ' orderFor security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftWe have emailed another coupon code to Ms [redacted] However, we cannot guarantee that a new order will be processed and shippedIf the new order does not meet our requirements, it will be cancelledIf the problem persists, we suggest visiting any of our retail or outlet locations for all of your shopping needsPlease visit our website at [redacted] to view a list of stores in your areaWe apologize for the inconvenience this causes
We are very sorry for the disappointment you experiencedPrice adjustments are honored when items are purchased at full retail priceOur records indicate items purchased by [redacted] were marked downWe will be happy to add points to the customer's rewards account, so that a new $off certificate can be generatedPlease allow to business hours for the points to be convertedWe appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Tell us why here November 21, Case#: [redacted] Dear [redacted] Thank you for contacting The Children's Place ? We are very sorry for the disappointment you experiencedOur records indicate online order # [redacted] was delivered November 20, We hope you found everything to your liking and are pleased with your purchaseThank you for shopping at The CHildren's PlaceWe apologize for the inconvenience this has caused If we can be of further assistance, please contact Customer Service at [redacted] , or visit www.childrensplace.com to view our Frequently Asked Questions Sincerely,BrendaResolution Specialist
We are sorry for the disappointment Ms [redacted] experiencedThe refund check along with a courtesy $Off in-store coupon was mailed via [redacted] next day air serviceThe tracking number for this shipment is: [redacted] This shipment will be delivered by 3:PM todayIn addition, a $courtesy gift card was mailed on 08/19/and should arrive within daysWe appreciate the opportunity to address Ms [redacted] concerns and apologize for the inconvenience this has caused
We are very sorry for the disappointment you experiencedWe appreciate your comments regarding our recent online offer.? We will be updating our messaging for future mailings; thank you for taking the time to contact us regarding this topicYour feedback is important because it helps us improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused
[redacted] I am rejecting this response because: I am not the only person who has had this issue recently? I am a longtime shopper of The Children's Place and check sales frequently enough to know that when something goes out of stock, it remains out of stock save for perhaps a return? This seems very fishy to suddenly, have every single item back in stock again and I feel it is a lie to customers about not wanting to honor the previously ordered sales price? Very shady practices [redacted] ***
We are sorry for the disappointment [redacted] has experiencedWe have asked that the customer provide the full gift card number and order number, so we can look into this furtherWe apologize for the inconvenience this has caused
Complaint: [redacted] I am rejecting this response because:The [redacted] claim was opened due to a lack of response from childrens place? And again, due to their lack of customer service, they are still delaying? If childrens place actuallly spent the time to look into this more they would have seen the [redacted] claim was closed on September 16th? And they never even addressed my issue of two different refund amounts promised? Oh and the reason it was closed on the 16th was because that is the date they finally replied to my [redacted] claim? I opened another ticket with them before filing the Revdex.com complaint and even though they now state on their automated reply someone will get back to you in hours, they do not? ?
Complaint: [redacted] ? I am rejecting this response because: Poor customer satisfaction Regards, [redacted]
Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Bay Terrace Shopping Center locationThe Children’s Place values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyaltyWe apologize for the inconvenience this has caused
An email is generated from [redacted] when an order is attemptedHowever, as indicated on the email attachment the customer forwarded, money won't leave the account until The Children's Place Retail Stores, Incprocesses the orderWe were unable to locate an order with the customer's information dated November 30, We do see that a new order was placed on December 16, in the amount of $That order was processed and was delivered on December 20, We apologize for any confusion this may have causedThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to The compliantThey did send a replacement card but it's still unacceptable to have had to wait months for itThe customer service s [redacted] and we do not want to do business here againI will be shocked if I receive the items I was forced to purchase.?
All products available on our website were 60% off with no exclusionsOur sale has since changedPlease visit our website for details regarding our current offerWe apologize for any confusion or inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:There are no calls on my phone or messages fron [redacted] Check my phone records, by all meansIf these items are in stick, then why not resend the order? Children's Place did absolutely nothing to attempt to get my package to me - no email, no phone call, not even a notice that my package had ever failed to be deliveredI would like proof that anyone attempted to call me, everIf I can't trust Children's Place to do anything to help ensure I receive orders, why should I spend money there again? They ibviously ciuld have reshipled my order or contacted me themselves when the delivery company first told them ?not me) that they didn't deliver the package, but they chose not toSince the information on file has not changed there is no reason why there shkuld have been a problem, and it siunds like they need to address the shipping company, who never called and failed to respond to my inquiry about the problem when they had my package.? Again, I explicitly stated I just wanted my packageThe company took no efforts to contact me abiut any of tuis and if I hadn't conracred them days after the shopleds declared it delivered, it seems they would have just ignored the fact that I never got it and kept my moneyI have ordered clothes from CP for years - multiple orders every year - and they have failed to even try to do the one thing I asked when they were negligent - fix the problem and send my order that I had waited weeks forI will never shop here again, because it is clear they do not care at all about ensuring packages make it to customers and are not willing to take responsibility for fixing mistakesAnd clearly I can't trust their shipper to deliver packages using exactly the same info they have used in the past, and that numerous other companies have used to successfully deliver packages Regards, [redacted] ***
Thank you for contacting The Children's PlaceOrders placed with standard shipping may take up to business days for deliveryBusiness days are Monday through Friday excluding holidaysOur records indicate online order # [redacted] was delivered on December 7, (8th business day)We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
A refund in the amount of $was issued to the customer's [redacted] ending in [redacted] A gift card ending in [redacted] in the amount of $was mailed to the customer's address? on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
Complaint: [redacted] I am rejecting this response because:The items in question were purposely removed because of a sale offering that read "60% off, no exclusions" which is huge because the sale offer usually states that outwear and shoes are excludedThey were just being deceptiveShoes and outerwear showed back up soon after the sale ended and they were the same items that had previously been acceptedIt was noted by many many shoppers as was evident by their [redacted] page commentsTHis kind of practice should be illegal!!!!! Regards, [redacted] ?
We are very sorry for the disappointment [redacted] has experiencedOn occasion, we find that items are no longer available only when we go to pick themBecause our inventory is seasonal, we do not 'back-order' items on customer orders [redacted] was charged only for the items that shipped, which is a total of $ [redacted] ***? has informed us the original hold will drop from the account on or before June 19, At that time, the funds will become available for [redacted] to useWe emailed [redacted] and offered a percentage off discount coupon that can be redeemed on a future online orderWe sincerely apologize for the inconvenience this has caused, and truly hope she gives us the opportunity to earn her trust and loyalty
We are sorry for the disappointment Ms [redacted] has experiencedOur Sales Audit team confirmed a refund was issued to Ms [redacted] accountThe credit was funded to the bank on October 11, and has an authorization code of [redacted] ?" see attachmentIf the credit was not posted to Ms [redacted] account, then a credit dispute must be opened with the financial institutionWe apologize for the inconvenience this has caused
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms [redacted] ' orderFor security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftWe have emailed another coupon code to Ms [redacted] However, we cannot guarantee that a new order will be processed and shippedIf the new order does not meet our requirements, it will be cancelledIf the problem persists, we suggest visiting any of our retail or outlet locations for all of your shopping needsPlease visit our website at [redacted] to view a list of stores in your areaWe apologize for the inconvenience this causes
We are very sorry for the disappointment you experiencedPrice adjustments are honored when items are purchased at full retail priceOur records indicate items purchased by [redacted] were marked downWe will be happy to add points to the customer's rewards account, so that a new $off certificate can be generatedPlease allow to business hours for the points to be convertedWe appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused