Palm Beach Dermatology

Inspection Techprovides home inspection services for people buying, selling or building a new homeWe offer general home inspections for single family homes and condos, as well as multi family and commercial properties tooInspection Tech also offers radon testing, mold testing, pest inspections and structural engineering inspections to our customersInspection Techhome inspectors are all fully trained and certified through Inter-NACHIAppropriate licenses for radon, mold, pest and structural inspections are also held by our inspectors.Inspection Techuses iPads to produce comprehensive home inspection reports complete with color photos Inspection Techprides ourselves in providing the best inspection services possible We did send inspectors to this property as we often do for our clients The client and family members were present at the time of the inspection and observed the inspection, had the report reviewed with them in detail and were able to ask any and all follow up questionsThe limitations of any home inspection were also reviewed with the clients at the time of the inspectionThe clients were also offered the InterNACHI day "Buy your House back Guarantee" as we do with all of our clients.We performed a detailed inspection for the client including running a significant amount of water during the inspectionEach toilet was flushed multiple times, the faucets in each sink and tub/shower were run for extended periods of time, and the dishwasher was put through a cycle during the inspection At the time of the inspection there were no indications of any back-ups to the sewer lines of this houseThis drainage issue was identified by running a camera 60+ feet into a drain line as indicated by the client The sub-panel in question was not accessible during the inspection because removing the cover would have caused cosmetic damage because it was painted/sealed to the wall All of the electrical fixtures were inspected and details of any issues are identified in the inspection reportThe siding did show indications of poor workmanship, but there were no signs of any moisture intrusion observed at the time of the inspection The cosmetic siding issues were added to the report at the request of the client The clients calls were returned by the inspector as well as by Inspection Tech

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The position and response of the business holds no credible weight and should not be used to avoid doing the right thing Again, it is my belief that a major oversight in the inspection has put a financial burden on me to now address an issue that was easily enough and readily available to be inspected and reasonably expected to be inspected First, the SOP they mention is only available by internet and was not provided at the time of the inspection, therefore the information that it may or may not contain was not disclosed at the time of signingSecond, the concern I have has nothing to do with determining the life expectancy of the hardwired smoke detectors but determining whether or not they were actually functioning properly which would have been a simple visual inspection to see that the light was not illuminated and that would have prompted any inspector to do a simple power check test That alone would have revealed a defective/non functioning hardwired system and that information would have been disclosed and I would have had the prior owners address that prior to completing the sale Since that simple oversight along with the fact the inspector claimed there was no fireplace blower system when in fact it was easily and visually available to any trained inspector tells me I was not provided with a fair and skilled inspection Albeit, a fireplace blower is not a safety issue per say, undoubtedly smoke detectors and their proper functionality are and that in and of itself is where I feel the inspection failed me the most Since the inspector failed to disclose these very important and simple to discover issues I truly believe the business has a moral and ethical responsibility to make things right if they truly value their customer and reputation If you do not wish to make the repairs at the very minimum the morally right thing to do is provide a full refund of the inspection cost if you remove yourself from the position or stand you are taking and put yourself in the customer/homeowners position, I think any rational thinking individual would agree with my assessment and do the morally right thing I am not asking for anything that is unrealistic Please reconsider your position.Regards, [redacted]

Inspection Techhas always, and will always respond to our clients about their concerns in a timely fashionIn this case we responded to the individual's concerns, but the client did not agree with our responsesA home inspection is by nature, "not completely exhaustive", due to the fact that home inspections only last a few hours, not several monthsThe items of concern were tested, and their condition at the time of the inspection were reported onHome inspections are not "code inspections" eitherA home inspection is a professional, unbiased opinion of the condition of a home by a trained professionalInspection Techhome inspectors are all trained and certified by InterNACHI, the State of Ohio and Inspection Techto ensure the very best home inspection and environmental testing services availablePlease visit our website for more information about Inspection Techhttp://inspectiontech.us

Complaint:
I am rejecting this response because:
Regards,
K*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not understand inspection techs response They sent a link to testimonials? How does this solve the issue in regard to the poor inspection done at my house? How is this a resolution? Clearly they do not stand behind their work when issues arise
Regards,
*** ***

Here are the Buy Back Guarantee (which has expired), and the signed Inspection Agreement. Thank you, Inspection Tech

Dear Sirs,I appreciate your interest in this situation although I believe my side of the story will have little impact on the outcome.While some of Kathleen's characterization of the event is accurate, she omitted several details that should be considered. Her claim states that I did not
provide the main appetizer, a coffee bar and wine glasses for the reception, in fact there were three appetizers slated for the "cocktail hour" of the three I provided two, the third one I left in my kitchen, when I realized it I apologized but that was definitely my mistakeThe coffee was an add on to the regul;ar supply of beverages which were iced tea, lemonade and water but I did not bring that to the event. Finally, the wine glasses were not part of our contract, in fact I have never supplied wine glasses to any event, primarily because of the liability costsFurther the reception host supplied champagne glasses.Some details that Kathleen forgot to mention, when I admitted my errors, I calculated what would be a fair refund, this happened before I had been contacted by any of the Hanner familyI mailed the check to Kathleen and then sent her an email to tell her that I had sent the refund. Her response to me was that I had gone above and beyond what I was contracted to do and that she did not want or would not accept my refund. I thought the matter was over. Then I started getting these threatening and inappropriate emails from her son demanding a refund three times what I had sent and making wild claims about that I had not done this or that and that I had not written the contract properly, even though he had signed the document months in advance of the event. There were several other activities that I was not contracted to do but did free of charge because I wanted to help these folks out, these are three of at least six extras. Two days before the event, the bride found out that the venue did not supply the 10 cocktail tables for the cocktail hour, they asked for my help I charged them exactly what my costs were I did not charge them for set up or delivery costsAt the same time, the venue gave me a list of services that I was to provide that the bride had said I agreed to which included but was not limited to removing all of the trash from the reception and staying at the venue until midnight for a final check out, even though I was the only vendor left and the eveny was over at PM. And lastly, we found out the day of the event, that we were expected to cut and serve the cake and did not charge them for that service.After the event and after I had these email exchangesI thought that it was done, but Kathleen deposited my check even thoygh she said that she wouldn't, so my check was returned when I contacted her why she didn't at least tell me that she had changed her mind her response "well things change. " Thank you for your time.R*** ***

http://www.inspectiontech.us/testimonials

Complaint:
I am rejecting this response because:This is in regards to me rejecting the email received from Roger Mann.I would first like to say that I did not threaten him, nor did my SonI do have all the emails from him and would be more than happy to provide them to you. Also, I never said to him in an email or by any other means that " t Well things changed"When he sent me the check I did try to cash it, it Bounced and I sent him a very nice email and he replied by saying he would send me a new one plus bank fees. There were times he stated he would be issuing me a new check. Which he never sentThe last email he sent stating he would send a new check was very nasty, it was obvious to me he felt I was bothering himGo figure....I am the one holding the bad check! As for the wine glasses, we discussed this at the tasting. We did ask about wine and champagne glasses. He stated that he did not provide champagne glasses, but the wine glasses he would. It is written in the contract that "glassware" is provided. He was to provide water, iced tea, lemonade and a coffee bar, he forgot the coffee bar (which he created an argument about that at the reception, one excuse after another why that wasn't there)So my question to this is if it was to be water glasses only, what were the guests to drink their coffee from? As for the cocktail tables, I sent him an additional $for the tables and extra timeI could go on and on about other things that did not go right that day, but at this point I don't feel it necessary
Regards,
K*** ***

Inspection Tech. provides home inspection services for people buying, selling or building a new home. We offer general home inspections for single family homes and condos, as well as multi family and commercial properties too. Inspection Tech also offers radon testing, mold testing, pest inspections...

and structural engineering inspections to our customers. Inspection Tech. home inspectors are all fully trained and certified through Inter-NACHI. Appropriate licenses for radon, mold, pest and structural inspections are also held by our inspectors.Inspection Tech. uses iPads to produce comprehensive home inspection reports complete with color photos.  Inspection Tech. prides ourselves in providing the best inspection services possible.  We did send 2 inspectors to this property as we often do for our clients.  The client and family members were present at the time of the inspection and observed the inspection, had the report reviewed with them in detail and were able to ask any and all follow up questions. The limitations of any home inspection were also reviewed with the clients at the time of the inspection. The clients were also offered the InterNACHI 90 day "Buy your House back Guarantee" as we do with all of our clients.We performed a detailed inspection for the client including running a significant amount of water during the inspection. Each toilet was flushed multiple times, the faucets in each sink and tub/shower were run for extended periods of time, and the dishwasher was put through a cycle during the inspection.  At the time of the inspection there were no indications of any back-ups to the sewer lines of this house. This drainage issue was identified by running a camera 60+ feet into a drain line as indicated by the client.   The sub-panel in question was not accessible during the inspection because removing the cover would have caused cosmetic damage because it was painted/sealed to the wall.  All of the electrical fixtures were inspected and details of any issues are identified in the inspection report. The siding did show indications of poor workmanship, but there were no signs of any moisture intrusion observed at the time of the inspection.  The cosmetic siding issues were added to the report at the request of the client.  The clients calls were returned by the inspector as well as by Inspection Tech.

Here are the InterNACHI Standards of Practice that Inspection Tech. and hundreds of thousand of other home inspection companies operate by. Again, you have signed our Inspection Agreement, that states you understand that we operate by these standards. https://www.nachi.org/sop.htmIn the SOP it clearly states that we do not test or determine the life expectancy of smoke detectors and blower fans inside fireplaces. Please re-read your home inspection report, and specifically re-read the Inspection Agreement that you signed. Refunds are not given to people who think that they deserve them because of the standards that they think a home inspection company should operate by. Refunds are given to people who deserve them because the home inspector failed to meet the standard of practice that they have agreed to operate by. Thank you

Inspection Tech. performed services for this client, and has fulfilled our obligations to the client. This client has expectations that are beyond the agreed upon services that were performed, and is trying to use the Revdex.com to extort a refund for the services provided and to pay for work that the...

client had done to their house. The Standard of Practice that Inspection Tech. operates by were clearly explained to the client, and an Inspection Agreement contract was signed by the client acknowledging their understanding of our obligations to them. We advise that the client re-read the entire home inspection report again, and thoroughly review the Inspection Agreement that was signed on pages 91-93 of the home inspection report, specifically items 3, 4 and 5. Inspection Tech. also provided a 90 Day Buy Back Guarantee to this client, which has long since expired. Home inspections are not a guarantee or a warranty on any house, and cannot be completely exhaustive. A home inspection is a brief 3-4 evaluation of the condition of a home by an unbiased 3rd party. Most home inspection reports are 40-60 pages long, the report provided to this client was 144 pages of detailed information and pictures noting the condition of the house on that day. Items that the client is referring to are not items that are not part of a home inspection, and cannot be evaluated in a 3-4 hour home inspection. The client lived in the house for several months before discovering problems with systems that are not evaluated in a home inspection, and now wants Inspection Tech. to refund the cost of the inspection and pay for repairs. Inspection Tech. clearly explained that these items are outside the scope of a home inspection, the client signed a legal agreement acknowledging that, and now more than a year later is looking for compensation that is not due to them. Inspection Tech. has always and will always operate ethically and responds immediately to our clients in a timely manor. The services that Inspection Tech. provides are the best available, and meet or exceed any licensing or certification requirements determined by the State of Ohio.

Inspection Tech. has always, and will always respond to our clients about their concerns in a timely fashion. In this case we responded to the individual's concerns, but the client did not agree with our responses. A home inspection is by nature, "not completely...

exhaustive", due to the fact that home inspections only last a few hours, not several months. The items of concern were tested, and their condition at the time of the inspection were reported on. Home inspections are not "code inspections" either. A home inspection is a professional, unbiased opinion of the condition of a home by a trained professional. Inspection Tech. home inspectors are all trained and certified by InterNACHI, the State of Ohio and Inspection Tech. to ensure the very best home inspection and environmental testing services available. Please visit our website for more information about Inspection Tech. http://inspectiontech.us

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The position and response of the business holds no credible weight and should not be used to avoid doing the right thing.   Again, it is my belief that a major oversight in the inspection has put a financial burden on me to now address an issue that was easily enough and readily available to be inspected and reasonably expected to be inspected.   First, the SOP they mention is only available by internet and was not provided at the time of the inspection, therefore the information that it may or may not contain was not disclosed at the time of signing. Second, the concern I have has nothing to do with determining the life expectancy of the hardwired smoke detectors but determining whether or not they were actually functioning properly which would have been a simple visual inspection to see that the light was not illuminated and that would have prompted any inspector to do a simple power check test.  That alone would have revealed a defective/non functioning hardwired system and that information would have been disclosed and I would have had the prior owners address that prior to completing the sale.  Since that simple oversight along with the fact the inspector claimed there was no fireplace blower system when in fact it was easily and visually available to any trained inspector tells me I was not provided with a fair and skilled inspection.  Albeit, a fireplace blower is not a safety issue per say, undoubtedly smoke detectors and their proper functionality are and that in and of itself is where I feel the inspection failed me the most.  Since the inspector failed to disclose these very important and simple to discover issues I truly believe the business has a moral and ethical responsibility to make things right if they truly value their customer and reputation.  If you do not wish to make the repairs at the very minimum the morally right thing to do is provide a full refund of the inspection cost.  if you remove yourself from the position or stand you are taking and put yourself in the customer/homeowners position, I think any rational thinking individual would agree with my assessment and do the morally right thing.  I am not asking for anything that is unrealistic.  Please reconsider your position.Regards,
[redacted]

From: [redacted]Date: Mon, Jan 9, 2017 at 3:22 PMSubject: Complaint ID #[redacted]To: [redacted]Hello [redacted],Attached please find the only written material I have with Inspection Tech.  This is the inspection report of the house.  Please notice that no where in the report were any of the issues that I have found quickly after moving in mentioned.Thank you for your time regarding this.Compliant #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
InspectionTech missed several major, clearly visible flaws during their inspection. While I should have notified them sooner, that doesn't negate the fact that they missed major flaws that cost us several thousand dollars. They made no attempt to acknowledge or dig deeper into the issues that we brought up. This demonstrates to us they did not have any desire to accept any type of responsibility or act in good faith to find a resolution.
Regards,
[redacted]