Palm Beach Tan

I cancelled my membership in the North Myrtle Beach store .I was told my their employee everything was taken care of. I WAS NOT offered anything in writing. The next month I was charged $115.42. I called the4 store and was told I would not get my money back because I did not have the cancelation in writing! Tried contacting cooperative ofice with NO results. MAKE sure you get all transaction in WRITING!

On June 19th 2019 I was visiting Fargo ND and stopped in for a quick tan since I had an upcoming vacation planned. Casandra who helped me talked me in to a plan that cost $66.00 telling me I could tan multiple times. My plan was to tan then and then the next morning before I boarded my flight. Once the transaction was done she told me I had to wait 24 hours for another tan which wouldn't work because I was leaving town. She then told me she credited that transaction and charged me $27.00 for a one time tan. The $66.00 was never credited and I was charged the additional $27.50 for the one time tan. I have a $66.00 charge along with the $27.50 and they will not refund my $66.00. I have contacted the location multiple times and I keep getting the run around.

When I signed up in Feb 2019, I verified that I could cancel at any time, I believe it has to be by the 25th if the month. I only wanted to tan for 1 month before vacation. I was told I had to sign up for autopay, which I was not excited about-but because they told me I could cancel at anytime, I decided to go with this salon as it was close to my home. I had verbally verified it multiple times because I only wanted it before vacation. At NO TIME was there any mention that I had to sign something. I was very upset when I saw that I was charged for months when I had cancelled my membership. The guy at the St Paul location was no help and basically called me a liar. He told my it was like a gym membership and if it was not used you still had to pay for it. NO KIDDING! I had also verified that I only wanted to tan for 1 month! He was absolutely no help at all. When I asked for his manager, he told me he could not give me her number so he gave me an invalid email. He said it was for a Sierra ***, which I cannot find in any directory.Unacceptably customer service
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Everyone there is very nice, however, NOT ONCE was I told the cancellation had to be in writing.

If you look at my account, I stopped visiting early may. I thought my membership had been extended into May because of some promotion or something..I have been charged thru July!!!! I would like a refund of the months I was charged Trust me, when I pay for something I use It!

I purchased lotion on June 27th, I went in on July 9th to return the lotion I purchased the girls at the counter then proceeds to tell me after they look up my account it is past the return date. They then say to me I only have 7 days to make a return and that is past the 7 day mark. I the. Say it’s not posted anywhere staying this not is it on the bottom of the receipt. I left the store sent in a complaint via email asking the manager to call me back regarding this. The manager left a voicemail stating the same thing that the return policy is 7 days. I returned the managers call on July 10th. I state to the manager no where is it posted in the store near the products or on the receipt that there is a 7 day return policy and that the state statue says this has needs to be posted. She then said I’m sorry it’s story policy and that any type of salon has a 7 day policy. I let her know I was not happy and would take this higher up. I left a voicemail for a customer rep to give me a call and said I did not want a call back from store manager I would like a call from someone higher up to give me a call back. The manager is the same person that sold me the product. I would expected the manager to be more willing to fix the customer complaint.

I have called multiple times to cancel my account because I am no longer in state. I have left multiple emails with the "customer service line" through the website. I requested in March of 2019 that my account be canceled and it is now June and my card is still being charged. NO ONE has contacted me from the corporate offices, and the sales associates have hung up on me when I called to have them cancel it in the store. DO NOT give them your business.

I purchased a monthly subscription for a spray tan at Palm Beach Tan in 2018 because they told me it was cheaper to purchase then just a normal tan. I bought the tan only for prom and then planned to cancel my subscription before they charged me the next month. I came in on April 30th 2018 to cancel my subscription and I told the employee that I wanted to cancel. She told me okay and then told me I was good to go. On April 1st 2019, I got a notification that my bank account went into overdraft. Being a college student and living off the money that I got during my summer job I was concerned. I looked back at what had caused this and it said 40 dollars were taken out of my account from Palm Beach Tan. I called in to the Palm Beach and told them what was happening and she told me she could do nothing about it because I didn't have any signature saying I cancelled it. Then she told me that she could cancel it over the phone. That struck me as odd considering their main comment was that I didn't cancel properly because I hadn't signed anything. I then went into the store to talk to a manager and tell her about the problem. She told me since I never signed for cancellation it was my fault that I was charged for the past months. She then offered me 6 months free of tanning. I could not except this because I have a skin condition that came last year some time so chemicals and tanning beds would not be the best. She told me that she could not refund me. Later I tried to call and ask for the manager or the owners name but they told us we could not have any of that information. Once we finally got a hold of the manager over the phone we asked her if she thought I was lying and she said no. We also asked her how it was fair that I did not have to sign anything for the cancellation on April 1st, 19 but we had to for April 30th, 2018. This is not fair that I have lost almost 500 dollars. We also looked up reviews and saw that this also happened to another customer in this store.

I have had an issue with the Palm Beach tan in Fargo, ND. I have attempted to contact the corporate office as well as the local owner. No one has called me back. My 18 year old daughter is having a billing issue and the company is not responding. Very poor customer service. They seem to prey on the youth...