Palm Beach Tan

I went into this Palm Beach tan on May 21st, 2020 and bought a VersaPro spray tan (Medium shade), they sent me to Room #4 to spray - after I go home I don't shower or do anything I am not supposed to do after getting sprayed. I wake up Friday morning and rinse off in the shower and realized that my right arm was completely tan - while my left arm is the same color it was before I sprayed at all. I call this Palm Beach tan around lunch hours and ask if they would offer me a refund because the spray tan is very uneven and doesn't look good at all. The girl on the phone said she would have to ask her manager if she could give a refund. I say "Okay that's fine - and you can have your manager call me." I even told the girl on the phone I would come up to the location and show her how bad my tan was. Hours go by and I never heard from anyone so I call back and just ask if the manager had gotten my message. The girl working the front desk said that her manager was so busy she didn't have time to call me back yet and that she cannot offer me a refund because I am a "walk in" customer. They offered to give me a free spray tan, but after my first experience and how bad it looked I will not go back, I just want a refund on my original spray tan that I got. I had to rub my skin raw to get the spray tan off it looked so horrible. So other customers beware - the VersaPro at this location is old and does not spray properly, they do not stand behind their customers nor do they care if you are unhappy with the service they provide. It's now two days after I have called and still haven't heard from a manager.

I started a membership with Palm Beach Tan in June 2018 and cancelled my membership in July 2018 before I went on a two week vacation. I know that I cancelled it because I did not want to be charged for a month where I was only in town for two weeks. However, I realized in June 2019 that I have continued to be charged for the monthly membership. But there is no way for me to prove that I cancelled my membership since it is my word against theirs. In June 2019, I sent in a complaint to Palm Beach Tan using the Customer Care Contact Form on their website. My complaint explained how I was still being billed despite cancelling my membership and that I wished to be contacted by email. However, I was still charged in July 2019 despite this complaint, and I was contacted by phone and not email.
I discussed my situation with my store's manager, Trisha, who was very helpful, but has no power to offer me a refund. I was informed that corporate emailed her that the most I could be offered was a 30 day refund, credit to my tan account, or a couple months of tanning. Since I don't plan on tanning again 2/3 options are not viable for me. And the 30 day refund would only cover the July 2019 fee that I was wrongly charged because it occurred after I filed my first complaint.
I have unknowingly been charged $200 over the past year for services that I have not used. Palm Beach Tan has a system where you enter your id number before you tan, so they have proof that I have not used their services since I cancelled my membership. I have also never been contacted by anyone at Palm Beach Tan other than my location's branch manager, who has not been able to explain the company's reasoning behind their policies.

I was a customer at Palm Beach Tan since 2015. I used my visits and would freeze my account in the winter months, then continue at the beginning of the year. I had unfroze my account in March 2017 then I had to have surgery and soon found out I would not be able to tan because another surgery would follow. When I spoke to customer service I explained to them and they continued to bill me for unused time. I stopped the ACH from my bank and I must have been charged fees from them for the next four months because I just found out I had a balanced owed of $220.00. (Which rounds up to about four months of charges.)
I recently had my bank account in a frenzy, overdraft fees etc. I called my bank to find out what happened and they went through and said I had an automatic withdrawal from Palm Beach Tan. Which caused other payments to bounce and more fees. I explained that I hadn't been there in over two years so she did some investigating on my account. She said they have been charging me every month and went back as far as she could see. It turns out that sometime after the months that they charged me fees for not being an active member, they decided to start taking it out of my account again WITHOUT MY KNOWLEDGE. I went to my bank to stop payment AGAIN, and I filed a dispute but they couldn't go back more than 60 days.But they gave me a print out of the last year and it showed it was pulled out of my account every month and I have to pay $1 a sheet for the following year to print out. So, after that, I had to go through Palm Beach Tan. I called the place that I tanned at and the employee said she would have her DM contact me. So I went in to a facility to get a corporate number and the employee steered me away from calling and proceeded to tell me how Palm Beach will bill you anyway but after three months of no payment your account is inactive. (This would explain the fees for $220.00) Then she told me she came across a mans account that had been frozen since 2009 but she had no intention on calling that customer to remind him! And she told me she would contact the DM herself but it could be 7-10 business days for a return call. Finally, I found I had the number in my contacts from 2017 when I spoke to them originally about my account. So I called and explain to them that I've been billed for two years and was unaware and wanted to resolve this and get a refund. She went through my account and said it CLEARLY showed that there was no Tan activity on that account and said they could only refund 60 days. And told me it was my banks fault because they allowed the ACH to come through again! The DM called me yesterday, and told me there was nothing I could do to get my money back because I didn't sign a paper to stop payments. And when I mentioned that THEY were charging me $220 for inactive payments but they took almost $1200 from me, she said she would gladly remove the fees I incurred and offered me 3 months of free tanning with a Tier 3 package. WHAT?!
I am so frustrated. If after 4 months of fees that incurred, my account was inactive, how can they just randomly start taking payment out of someone's account? When I asked the employee that same question, she replied that I probably did get emails from them but they automatically go to your SPAM folder, thats probably why I didn't receive any notification...Please help me get the money that is owed to me and any other person that has been through this same ordeal. To me this is deception and I can't understand how Palm Beach Tan can randomly just take money out of a persons account after my account with them was inactive for so long.

I went into Palm Beach Tan looking to tan for only a few days. At the time I went in I was told that I had to sign up for a month membership, that would renew monthly. I then asked the employee when I needed to cancel my membership so not to be charged for the next month she told me that it was any time before the next month. I was then asked to sign a blank screen which I was told it was policies on tanning, and signing up for the membership. When I signed it was on a blank screen, I was not presented anything in writing which stated when I needed to cancel, or any other information.
I soon noticed once coming in that the employees would charge me different amounts for the same services. There was at the time a promotion going on to upgrade for a 1.00. At times I would be charged more others less. When I asked the employees about this I was told that they were right and the previous employee was wrong.
I was then out of the country and when I came back I went to cancel my subscription to the monthly tan. At this point I had probably tanned for about 7 days in the middle of march. I went in on the 26th of March to cancel. When I was able to cancel in the store I was told that I would be charged for the next month since it is after the 25th of the month. I then told the employee that I was never told of a date, that when I asked I was told that I could cancel at anytime. The employee said she was sorry but there was nothing that she could do. She told me that I had to sign to cancel my membership. I told her that I did not want to sign anything stating that I was aware of the 25th being the cut off for canceling my membership since I was not notified before canceling. The employee told me that I was not signing anything that stated that, that I was only signing saying that I was canceling. Once again I was presented a blank screen, to which I did not put a signature but simply put a line through the box, because again I was not able to see anything in writing to what I was signing. I was then given a piece of paper that stated that I acknowledged that I knew the canceling date was the 25th of the month. This is the second time that I was lied to about what I was signing when I was in the store.
I was given a customer service number that I was told I could call. When I called the the number there were no rings it simple went to voicemail. I then called the store back to let the employee know that she was not honest to me about what I was signing. All she did was state that there was nothing she could do. I asked if there was another person I could talk to she repeatedly told me no. I did call back again to ask if there was anyone I could talk to. I stated that I was lied to when signing up and then lied to when canceling my "membership" again I was directed to the customer service line where no one answered and told that there was absolutely no one else to speak to. About 25 min after that call I received a call, from someone in the company. She told me that they had policies and that she recommended that I asked them to pint out the contract before signing. I told her that I understand that they have policies but I was lied to about what was in the contract. As we were talking it was clear she did not care that her employees lied and mischarged me while I was there.
Overall I was scammed by being lied to by the employees that were there. I was lied to as what I was signing at both the start and the cancelation of my membership. As well as mischarged during my short time in their store.