Palm Harbor Homes

Dear Revdex.com,The problem with [redacted] was solved from our end before she presented the complaint with you, we replied at the time indicating that we had made a mistake and we would reimburse her accordingly and gave her a free cleaning serivice due to the inconveniences in top of the refund However, she opted to put the complaint with you even though we had already done the refund transaction, we were trying to communicate with her but ignore our calls and messages.See attached documentation of refund giving.? Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ?

Dear ***,? It looks like there was some kind of misunderstanding during this process, I will mail the check of $as soon as possible, you should have it in the next daysPlease let me know if there is anything else we can do for you.? Thanks,EverClean [redacted]

Complaint: [redacted] I am rejecting this response because:You can close this claim, but I would hope that with my previous response you will post it public I never received a answer in response to our bathtub crackingIt not fair to other consumers if reviews are not published If I had to do business with Palm Harbour again I wouldn't Sincerely, [redacted]

We have previously responded to this complaintPalm Harbor Homes not prepare the home site or complete the installation of the home on the site Based on our prior response, we respectfully request that you close your file

Value Customer:? I apologize for the inconveniencesCredit for missed or not completed services were given on a timely matter.As for for the missing cord, we tried to contact you over phone with no success to resolve this situation.Please let us know a good time to contact you directly.? Thank you,EveClean [redacted]

Complaint: [redacted] I am rejecting this response because: The apartment was a bedroom apartment that was emptyDeep cleaning is not what was needed a regular cleaning would have been completely adequate assuming it was completedI have attached photos of areas of the apartment that show it was clearly not vacuumed, floors were not mopped, nothing was dusted or even wiped downIt is clear the cleaners took the cash and leftThey also did not speak to my boyfriend more than saying hi and him opening the apartment for themSo this story was completely fabricated. See images attached. Sincerely, [redacted]

Hi [redacted] ,I'm sorry to hear you were not happy with the services provided, nevertheless, you bought a coupon for hours of regular cleaning and when the crew arrived they let us know that they needed extra time complete the service, they spoke with your boyfriend as well and he asked them to do just a regular cleaning, not a deep cleaning which is what your house needed, he asked them to do the best they could in the time they had, no extras.The crew was at your house for a bit over hours (man hours with a crew of 2, makes hours each lady).We do not not? practice? fraudulent? jobs and have many customer that are 100% satisfied with our service, unfortunately they crew neglected to complete the whole house and left without letting us know that there were some parts not doneFor that reason, [redacted] offered you to come back to the whole job with a different crew and you rejected the offer.As for your $tip, no worries, we will get them back to you as soon as possible, I will mail it to the address we have on file for you.Thanks, [redacted] ***Operations Manager [redacted] Phone:? [redacted]

We have filled a complaint against this company last yearI was able to send pictures of the repairs that needed to be taken care of
Palm Harbor had a repairman come out and fix the problemBut the repairs did not lastWe contacted the salesman Norm R*** in Redmond OregonHe emailed Mike G*** to make him aware of the issues we are havingMrG*** is the supervisor for the crews that repairs the homesHe was emailed on July , from Norm R***So far we have not heard from anyone from Palm HarborThis situation has been going on for over a year and we still don't have any satisfactionWe have submitted pictures of the damage, sent documentation to them that theyhave requestedI hope we can get this resolvedI don't have the complaint number that was filed last time with youThe complaint was under my wifes name, *** ***Please letme know what you needThank you, *** *** To either have a crew come down and finish the job correctly, or give us the funds to correct it ourselves

Dear Ms***
In response to your inquiry, I have
reviewed the file and I have attempted to contact Ms*** numerous times to
help resolve her issue. I have left
voice mails requesting a return call.
Security Force places a great importance on customer
satisfaction. We are prepared to address Ms***’s
concerns and schedule any needed repairs.
Please call *** to resolve this issue
***
***
General
Manager

We base our business model on providing a quality product and providing a great customer experience We feel our service agreement is valid; however, given the circumstances in this particular situation we will release Mr*** of his contractual obligation

We have attempted to reach the consumer multiple times They have failed to return any phone messages.We are willing to release Mr& Mrs*** from their contractual obligation to help resolve this matter. *** ***

*** *** has been contacted and we are working to resolve his issues at this time. Our service department will be setting up a follow up appointment

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company has not tried to contact me They did not call me to confirm my 9/11/appointment and they haven't called me since then I don't think it is my responsibility to track them down I have phone records from my cell phone that indicate they have left no messages and they furthermore have not tried contacting me by email either Their customer service to me is very below par
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They never contacted me and they did not resolve the issue
Regards,
*** ***

We have previously responded to this complaint. Palm Harbor Homes not prepare the home site or complete the installation of the home on the site.  Based on our prior response, we respectfully request that you close your file.

Complaint: [redacted]
I am rejecting this response because:You can close this claim, but I would hope that with my previous response you will post it public.   I never received a answer in response to our bathtub cracking. It not fair to other consumers if reviews are not published.  If I had to do business with Palm Harbour again I wouldn't. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Ms. [redacted],
In response to your inquiry, I have
reviewed the file and we inadvertently ran Ms. [redacted]’s credit a second
time.  We have submitted the proper
paperwork to [redacted] to have the inquiries removed.  The employee referenced in the compliant is
no...

longer employed with our company.  As
requested, the consumer’s information will be removed from all files.  We apologize for any inconvenience this caused
the consumer.  
[redacted]
General
Manager