Palm Springs Kia

Initial Business Response / [redacted] (1000, 8, 2015/10/20) */ Palm Springs Kia has earned a stellar reputation in the community, providing consistently reliable automobiles and an exemplary level of service to all our customers The response to our recent "Money Carlo" game has been overwhelmingly positive, as customers showed enormous interest in the promotionIt is always our goal to make the customer experience as smooth as possibleWhile we regret any misunderstanding that may have occurred, the mail piece affirms that there is no guarantee a customer each won a prize, and plainly indicates the odds of whoring each oneAdditionally, each game piece includes the qualifying message, you may have won of these prizes." At Palm Springs Kia, we always take the time to get to know our customers, and make it a priority to address any concerns [redacted] General Manager Palm Springs Kia Final Business Response / [redacted] (4000, 10, 2015/10/22) */ We are writing in response to the complaint by [redacted] Case #XXXXXXXX A Cadillac was previously purchased by Kevin Lachapelle [redacted] 's husbandThe vehicle had some repairs done and was successfully returned to husband [redacted] Customer was given a loaner vehicle each time the vehicle needed serviceMr [redacted] has been given copies of all work performed on his vehicleSmog was done and vehicle passed2nd Vehicle purchased was a Kia Soul and deal did not go through due to issues with funding bank determining that customer had provided fraudulent employment verificationCustomer was advised to bring car back to dealershipVehicle has since been returned and no further deals with the [redacted] /Lachapelle's are pendingWe will not be compensating customer for providing information to the bank and deal being denied based on thatWe have also remedied all issues with Cadillac in our service department [redacted] General Manager Palm Springs Kia

Initial Business Response /* (1000, 11, 2016/03/01) */
Customer was informed at time of sale that issuing commercial plates would require the loan to be a commercial loanInformation provided to us by customer was insufficient to obtain a commercial loanCustomer was informed it was a regular car
loan and not a commercial loan and that she would be receiving regular plates
Initial Consumer Rebuttal /* (3000, 13, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I (the customer) own other cars at home did not need to have ONE MORE FO THE FUN OF ITTHERES NO POINT TO ADQUIRE ANY MORE CARS ..I needed and I still a car FOR COMMERCIAL PURPOSES WITH COMMERCIAL PLATES ...therefore if I can't use the Kia Sedona for work I THEN I DONT NEED TO HAVE IT I also don't NEED TO HAVE A CAR PAYMENT EITHER ...THANK YOU VERY MUCH FOR ALL THE INTENTIONS I WISH A GET A REPLY ASAP
Final Consumer Response /* (4200, 17, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
KIA PALM SPRINGS SUCKS...I DONT RECOMEND ANYONE TO DO BUSSINESS WITH THEM
Final Business Response /* (4000, 15, 2016/03/08) */
Dealership stands behind it's first responseCustomer knew that transaction was a personal loan and would not be receiving commercial platesCustomer moved forward with transaction regardlessUnfortunately there is nothing further to be done

Initial Business Response /* (1000, 9, 2015/12/30) */
Customer was notified by mail that vehicle retail sales contract was being cancelled due to financing not being available. Customer was unable to provide proof of income that was acceptable to bank. Once customer arrived at dealership, dealer...

unsuccessfully attempted to secure other finance options. Customer was then informed that deal had to be unwound.

Customer did not want to leave vehicle until he received a refund for his down payment. This was acceptable to dealer until customer informed dealer that he had cancelled insurance on vehicle which is a violation of the sales contract and against California law. He was told that he would need to add insurance to drive vehicle off dealership.

At no time did Dealer make any verbal or physical threats to customer. It is unfortunate that Dealer had to unwound vehicle, but customer was unable to provide proof of income as required by bank.

Dealer has a sign posted that all refunds are provided by Company check that normally takes 3 days to process from our corporate office.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the document Kia sent to my residence said any money put down on vehicle will be available when vehicle is turned in. the insurance was cancelled that same moment we turned in the vehicle to Kia. The contract was never violated. Kia did not want to pay the fee to finance the vehicle through West lake per sales associate Cedar. Kia created a scene when they saw we wanted to leave until they gave us the money I put down as a down payment. Kia employees surrounded our vehicle and one demanded the keys and took my personal keys with them and did not want to give them back until I demanded for my property was returned. I have pictures of how kia blocked our vehicle and did not was us to leave the property. Kia employees were ready to assault me and my spouse if we did not turn in the keys. I should press charges against Kia of Palm springs for theft. They did not go by the legal document stating money will be returned when vehicle is returned.
Final Consumer Response /* (2000, 13, 2015/12/30) */

Initial Business Response /* (1000, 8, 2015/10/20) */
Palm Springs Kia has earned a stellar reputation in the community, providing consistently reliable automobiles and an exemplary level of service to all our customers.
The response to our recent "Money Carlo" game has been overwhelmingly...

positive, as customers showed enormous interest in the promotion. It is always our goal to make the customer experience as smooth as possible. While we regret any misunderstanding that may have occurred, the mail piece affirms that there is no guarantee a customer each won a prize, and plainly indicates the odds of whoring each one. Additionally, each game piece includes the qualifying message, you may have won 1 of these prizes."
At Palm Springs Kia, we always take the time to get to know our customers, and make it a priority to address any concerns.
[redacted]
General Manager Palm Springs Kia
Final Business Response /* (4000, 10, 2015/10/22) */
We are writing in response to the complaint by [redacted] Case #XXXXXXXX.
A 2005 Cadillac was previously purchased by Kevin Lachapelle [redacted]'s husband. The vehicle had some repairs done and was successfully returned to husband [redacted] Customer was given a loaner vehicle each time the vehicle needed service. Mr. [redacted] has been given copies of all work performed on his vehicle. Smog was done and vehicle passed. 2nd Vehicle purchased was a 2015 Kia Soul and deal did not go through due to issues with funding bank determining that customer had provided fraudulent employment verification. Customer was advised to bring car back to dealership. Vehicle has since been returned and no further deals with the [redacted]/Lachapelle's are pending. We will not be compensating customer for providing false information to the bank and deal being denied based on that. We have also remedied all issues with 2005 Cadillac in our service department.
[redacted]
General Manager Palm Springs Kia

Initial Business Response /* (1000, 8, 2015/10/05) */
Palm Springs Kia has earned a stellar reputation in the community, providing consistently reliable automobiles and an exemplary lever of service to all our customers.
The response to our recent " Money Carlo" game has been overwhelmingly...

positive, as customers showed enormous interest in the promotion. It is always our goal to make the customer experience as smooth as possible.
While we regret any misunderstanding that may have occurred, the mail piece affirms that there is no guarantee a customer has won a prize, and plainly indicates the odds of winning each one. Additionally, each game piece includes the qualifying message, "you may have won 1 of these prizes."
At Palm Springs Kia, we always take the time to get to know our customers, and make it a priority to address any concerns.
[redacted]
General Manager
Palm Springs Kia