The customer who made this complaint purchased the vehicle in question from a pre-owned auto dealership that we provide financing throughWe were not involved in the sale of the vehicle in anyway other that providing financingThe vehicle was purchase on 8/6/and on time at first but soon fell behind on payments (which were to be on automatic withdrawl as per the contract)When she fell behind we switched to taking credit card payments and money orders as she could send them to attempt to work with the customerMost payments were partial payments which we accepted to be flexible with the customer, but we did tell her to try to catch up as soon as possibleA week after the last payment we received (which was only a partial payment) she called to request us to refund the payment because the vehicle had broken down and I told the customer that it was not possibleThat was the last time we were able to talk to her (march 2013)We attempted to contact here by mail and phone to no availOn August 7th the vehicle was repossessed and after an assessment it was found that the vehicles engine was seized due to a lack of oilRepairs to the vehicle greatly exceeded its functional value so it was salvaged and the price was put toward the balance the customer owedAfter no response to our letters the account was turned over to a collection agency ( [redacted] ***)They have been pursuing collection through all legal means to collect the money that was lost on this accountI want to reiterate that our company has nothing to do with the sale or maintenance of the vehicleWe only handle the financing of the carI am a small business and can't afford to just "write off" thousand dollar losses due to situations that are out of our controlIf anyone has any questions or concerns please contact me at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customer who made this complaint purchased the vehicle in question from a pre-owned auto dealership that we provide financing through. We were not involved in the sale of the vehicle in anyway other that providing financing. The vehicle was purchase on 8/6/2011 and on time at first but soon fell...
behind on payments (which were to be on automatic withdrawl as per the contract). When she fell behind we switched to taking credit card payments and money orders as she could send them to attempt to work with the customer. Most payments were partial payments which we accepted to be flexible with the customer, but we did tell her to try to catch up as soon as possible. A week after the last payment we received (which was only a partial payment) she called to request us to refund the payment because the vehicle had broken down and I told the customer that it was not possible. That was the last time we were able to talk to her (march 2013). We attempted to contact here by mail and phone to no avail. On August 7th the vehicle was repossessed and after an assessment it was found that the vehicles engine was seized due to a lack of oil. Repairs to the vehicle greatly exceeded its functional value so it was salvaged and the price was put toward the balance the customer owed. After no response to our letters the account was turned over to a collection agency ([redacted]). They have been pursuing collection through all legal means to collect the money that was lost on this account. I want to reiterate that our company has nothing to do with the sale or maintenance of the vehicle. We only handle the financing of the car. I am a small business and can't afford to just "write off" thousand dollar losses due to situations that are out of our control. If anyone has any questions or concerns please contact me at ###-###-####
The customer who made this complaint purchased the vehicle in question from a pre-owned auto dealership that we provide financing throughWe were not involved in the sale of the vehicle in anyway other that providing financingThe vehicle was purchase on 8/6/and on time at first but soon fell behind on payments (which were to be on automatic withdrawl as per the contract)When she fell behind we switched to taking credit card payments and money orders as she could send them to attempt to work with the customerMost payments were partial payments which we accepted to be flexible with the customer, but we did tell her to try to catch up as soon as possibleA week after the last payment we received (which was only a partial payment) she called to request us to refund the payment because the vehicle had broken down and I told the customer that it was not possibleThat was the last time we were able to talk to her (march 2013)We attempted to contact here by mail and phone to no availOn August 7th the vehicle was repossessed and after an assessment it was found that the vehicles engine was seized due to a lack of oilRepairs to the vehicle greatly exceeded its functional value so it was salvaged and the price was put toward the balance the customer owedAfter no response to our letters the account was turned over to a collection agency ( [redacted] ***)They have been pursuing collection through all legal means to collect the money that was lost on this accountI want to reiterate that our company has nothing to do with the sale or maintenance of the vehicleWe only handle the financing of the carI am a small business and can't afford to just "write off" thousand dollar losses due to situations that are out of our controlIf anyone has any questions or concerns please contact me at ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customer who made this complaint purchased the vehicle in question from a pre-owned auto dealership that we provide financing through. We were not involved in the sale of the vehicle in anyway other that providing financing. The vehicle was purchase on 8/6/2011 and on time at first but soon fell...
behind on payments (which were to be on automatic withdrawl as per the contract). When she fell behind we switched to taking credit card payments and money orders as she could send them to attempt to work with the customer. Most payments were partial payments which we accepted to be flexible with the customer, but we did tell her to try to catch up as soon as possible. A week after the last payment we received (which was only a partial payment) she called to request us to refund the payment because the vehicle had broken down and I told the customer that it was not possible. That was the last time we were able to talk to her (march 2013). We attempted to contact here by mail and phone to no avail. On August 7th the vehicle was repossessed and after an assessment it was found that the vehicles engine was seized due to a lack of oil. Repairs to the vehicle greatly exceeded its functional value so it was salvaged and the price was put toward the balance the customer owed. After no response to our letters the account was turned over to a collection agency ([redacted]). They have been pursuing collection through all legal means to collect the money that was lost on this account. I want to reiterate that our company has nothing to do with the sale or maintenance of the vehicle. We only handle the financing of the car. I am a small business and can't afford to just "write off" thousand dollar losses due to situations that are out of our control. If anyone has any questions or concerns please contact me at ###-###-####