Palm Tree Hydroponics

I am rejecting this response because: There were two orders one in February purchased using cash by me and a second order from my partner at the time Her name is [redacted] When [redacted] finally provided last numbers of the credit card over a month later we can clearly determine that it was someone else is credit card Attached you will find the card that belongs to [redacted] Please do not post the snapshot cause it has [redacted] 's phone number which is considered PII

***, I have been trying to work with you on this situationI understand that you are frustrated, but I can assure you that I am doing everything within my power to assist youIt is very clear that there was either major confusion, or some deception on your part regarding the original
method of paymentAlthough you state that you now remember paying in cash, we have the transaction history showing that the original payment was made by a credit card with the last four digits x(see image at bottom)Federal Payment Card Industry (PCI) standards prohibit me from providing further details about this transaction without explicit authorization from the card holder *** Palm Tree Hydroponics's return policy states that no refunds will be provided for special orders, which this wasAdditionally, if authorized, returns will be processed to the original method of paymentFurthermore, I would like to refer you to California Lightworks's refund policy which states: "90-Day Money Back Guarantee on All Purchases: All our products come with a 90-Day Money Back GuaranteeIf for any reason you are not satisfied with your results within days of receiving your product, you can return your lights for a 100% refund of the price you paid less the original shipping cost. All we require a brief explanation in writing for the reason you’re not satisfied via email or USPS mail The refund will be processed via the same method used for payment within hours of receiving the returned merchandiseReturn merchandise must be in as-new condition, in original packaging, with the appropriate power cord and hanging hardware. Return shipping costs are the responsibility of the consumer." Source: https://californialightworks.com/terms/ With that said, it would be against company policy to issue a cash refund and we have already made it clear that we will not issue store credit for this return; the return can only be processed back onto the original method of paymentThe reason for this is that if for some reason a customer were to be unsatisfied despite us returning the money to an alternate method of payment, they could file a charge back claim with their bank for the original transactionSince the return will have went to a different method of payment, there will be no record of the refund being issued on the financial institutions part, and they will proceed to issue the charge back, effectively resulting in the merchant issuing TWO refundsYou can read more on this here: http://www.vantagecard.com/post/The-Essential-Merchant-Guide-to-Card-Payment-Ref...⇄ Furthermore, I would like to refer you to the State of California Department of Justice's Refund Policy, which spells out California's stance on Merchant returns and consumer rightsIt states: "Most retail stores allow a customer to return purchased merchandise within a reasonable time for a full refund or credit, or for an equal exchangeWhen a store prominently displays a limited or no-refund policy, however, refunds and exchanges are not required by law except for defective items(See Title Consumer Warranties, California Civil Code section 1790, et seq.) So don’t assume a store will allow you to return an item if you change your mindCheck the store’s return policy before you make a purchase." Source: https://oag.ca.gov/consumers/general/refunds Despite your numerous threats and your rude attitude, I am still dedicated to ensuring customer satisfaction, and would like for both parties to conclude this transaction satisfied with the resultsTherefore, I have taken additional time out of my very busy schedule to do research on your behalf as to how to resolve your personal financial situation regarding this matterWhen speaking with our payment card system support vendor on how to deal with this situation I was provided the following guidance: "Refunds can only be credited to the original payment methodThe buyer will need to contact their bank for assistance." Please note that Palm Tree Hydroponics' store return policy does not allow returns on special ordersThis information can be seen at the bottom of every sales receiptDespite this transaction being ineligible on this basis, coupled with your confusion/deception around the original method of payment, we have gone above and beyond in making an exception to our store return policy regarding special orders, and have offered to honor California LIghtworks's return policy (referenced above). Furthermore,you will need to contact your financial institution so that they can advise you on how to proceed with having the money placed back on your account As you can see by the multiple sources of information provided throughout this email, your customer satisfaction is still a priority for us at Palm Tree HydroponicsI would appreciate it if you would remove your negative ratings, comments and reviews from any and all social media you may have posted on, as I've gone above and beyond to assist you with this matter which is clearly out of our handsWe've honored the return policy and are eagerly waiting to complete this transaction and return your funds to the original method of paymentPlease forward any correspondence from your financial institution that may be helpful in assisting us with this processYou may also have your financial institution contact me directly Finally, please be advised that I will be submitting a copy of this email to the Revdex.com in response the the claim you erroneously filed against my business, as well as on Yelp. Thank you -*** *** Palm Tree Hydroponics

I am rejecting this response because:
There were two orders one in February purchased using cash by me and a second order from my partner at the time.  Her name is [redacted].  When [redacted] finally provided last 4 numbers of the credit card over a month later we can clearly determine that it was someone else is credit card.  Attached you will find the card that belongs to [redacted].  Please do not post the snapshot cause it has [redacted]'s phone number which is considered PII.