Palma Painting Contractors

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowYou are not celebrating your 40th season in the construction business, and your understanding regarding the major code violation is inaccuratePayment was not made to you as discussed because of the discovery of the code violationsWhat began as a concern over the poor quality installation of the railing has blossomed into much, much moreYou say you stand behind your work, in what way? You have stated that you are only willing to address the code violationsAre you in complete denial of the aesthetic issues, or are you concerned that your crew will not be able to do any better job than they already have? There is definitely something more fairWe originally asked that you hold up your end of the deal and repair not only the code violations, but also the aesthetic issuesNow we understand your hesitationGreen Oasis’ current crew is not capable of doing any better of a jobWe don’t think you know how to handle the situation because it’s just too hard to faceWe have received an estimate that it will take between 13,- 15,to repair the deck, which is much more than we owe youWe want to break ties, even get some of the money that we’ve already paid you backThat’s what’s fairYes, this situation is unfortunatePlease understand that all we are asking for is our money’s worth [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Linda [redacted]

We have completed many decks, pergolas, patios, etcalong with servicing customers in all facets of the Green Industry We are celebrating our 40th season in business We are very customer oriented and take great pride in our people, projects and service Our construction crew has years of experience in not only decks, but home construction, remodeling, and outbuilding construction We have reviewed the inspectors notes and personally talked with the inspector Any concern that he has per our discussions directly with him can be resolved in a simple return visit by a two man crew for less than day We stand behind our work with ALL of our customers In this situation Linda [redacted] has refused to honor her portion of the contract We are ready willing and able to honor ours and have 100% of the work done, with only about 60% of the project paid by Linda [redacted] The remaining warranty work can be done -- we just need to be assured we will get paid Linda [redacted] has promised payment in the past, then not paid I again suggest Linda [redacted] make payment to a third party to hold Once the work is completed and the inspector approves, the third party releases payment to us This is unfortunate, but there is nothing more fair than this simple solution

I will agree to pay for their seed with a cap of $The business spoke with me over the phone and they both agreedwith the $payment resolving this issue

In July of we did a project for *** *** that involved adding one zone onto her existing sprinkler system. This zone was intended to provide coverage for her perennial garden. To do this we had to install sprinklers heads mounted on posts in order to achieve the height
needed to water over the tall plants in her garden. The original agreement stated that the we would install rotor type sprinkler heads mounted on 4xtreated posts. We completed the installation as per agreement and the system provided the necessary coverage over the garden. Soon after, I received a call from *** that she was unhappy with the appearance of the posts (which she had agreed to). I let her know that I would see what other options were available to achieve the desired results. There aren’t many commercially available options to make this happen. I took the time to engineer a more aesthetically acceptable option which *** agreed to. It took us some time to make this happen, however I never asked for more money even though we incurred costs that went far beyond the initially agreed upon amount. We installed the new posts in the fall of and made sure everything worked the following spring There were four wooded posts that were left behind but later retrieved from the job site. The job resulted in Green Oasis incurring $in material costs beyond what was agreed upon as well as several man hours to make the changes. We did not bill out anything extra beyond the original agreed upon amount. Ultimately, we wanted *** to happy with the appearance of the posts in her garden. All we ask is to be paid the remaining portion of the original amount of the job.Sincerely,*** *** ***Branch Manager, River Falls OfficeGreen Oasis by The Greenskeepers

If possible, we would like to offer *** $off of the amount owed for any inconvenience she has sustained.Please let me know if this can be conveyed to her through the Revdex.com and what her response is.Thank you,*** *** ***Branch Manager, River Falls OfficeGreen Oasis by The Greenskeepers

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called Greenskeepers to speak with there management on March at 4:21pmTheir staff stated that they are unwilling to speak with me concerning the matterI have attached the call log from my phone on to this complaintI have all of the phone records and receipts from our business transactions. I do not feel that I should have to pay for their mistakesI called and cancelled our verbal agreement for grass cutting and seeding serviceWe verbally agreed on them to do a spring clean upThis service was not completed and the service that I cancel was preformedThis is a communication error within their organization. I will agree to pay for their seed with a cap of $25.
Regards,

We have completed many decks, pergolas, patios, etc. along with servicing customers in all facets of the Green Industry.  We are celebrating our 40th season in business.  We are very customer oriented and take great pride in our people, projects and service.  Our construction crew has years of experience in not only decks, but home construction, remodeling, and outbuilding construction.  We have reviewed the inspectors notes and personally talked with the inspector.  Any concern that he has per our discussions directly with him can be resolved in a simple return visit by a two man crew for less than 1 day.  We stand behind our work with ALL of our customers.  In this situation Linda [redacted] has refused to honor her portion of the contract.  We are ready willing and able to honor ours and have 100% of the work done, with only about 60% of the project paid by Linda [redacted].  The remaining warranty work can be done -- we just need to be assured we will get paid.  Linda [redacted] has promised payment in the past, then not paid.  I again suggest Linda [redacted] make payment to a third party to hold.  Once the work is completed and the inspector approves, the third party releases payment to us.  This is unfortunate, but there is nothing more fair than this simple solution.

I will agree to pay for their seed with a cap of $25. The business spoke with me over the phone and they both agreedwith the $25.00 payment resolving this issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. p.p1 {margin: 0.0px 0.0px 11.8px 0.0px; line-height: 15.0px; font: 11.9px Verdana; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} span.s1 {font-kerning: none} You are not celebrating your 40th season in the construction business, and your understanding regarding the major code violation is inaccurate. Payment was not made to you as discussed because of the discovery of the code violations. What began as a concern over the poor quality installation of the railing has blossomed into much, much more. You say you stand behind your work, in what way? You have stated that you are only willing to address the code violations. Are you in complete denial of the aesthetic issues, or are you concerned that your crew will not be able to do any better job than they already have? There is definitely something more fair. We originally asked that you hold up your end of the deal and repair not only the code violations, but also the aesthetic issues. Now we understand your hesitation. Green Oasis’ current crew is not capable of doing any better of a job. We don’t think you know how to handle the situation because it’s just too hard to face. We have received an estimate that it will take between 13,000.00 - 15,000.00 to repair the deck, which is much more than we owe you. We want to break ties, even get some of the money that we’ve already paid you back. That’s what’s fair. Yes, this situation is unfortunate. Please understand that all we are asking for is our money’s worth.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Linda [redacted]

We have made several attempts to resolve this issue via phone and email with Mr. [redacted]  He has not responded to any of our attempts.  We are willing to come to a fair agreement to resolve this matter.

We have had numerous conversations with Linda [redacted] regarding this project both prior to, during and after the project was completed.  We were aware of her event and made all efforts to accommodate that even as there were items that delayed the project before and during installation...

(materials, rain, etc).  There was nothing in our contract that had a deadline that we were contracted to abide by.  Per our contract we provided plans, approvals by association, permits, removed an old existing deck, added an addition to the deck, installed new concrete and support posts, constructed a new deck and installed the railings per manufacturers specifications along with some landscaping.  Suppliers and manufacturers representatives and a local inspector have been on site to inspect our work.  We have an email from the manufacturer of the railing commending us on a great installation.  The inspector found a few minor items that he was unsure of and some that he saw -- we have talked with him and are ready, willing and able to address these to his approval.  Linda [redacted] owes us more than a third of the total project and has been in arrears with payment since our finish date of June 27, 2017.  During mediation we offered to address all of the issues with regard to the inspector as long as she made payment to a third party to hold.  Once the inspector reviews and finds all to be in compliance -- he would authorize the third party to release the payment to us.  She rejected that offer.  In our mind this is a person that doesn't want to pay for a project per the contract terms agreed to in writing.  We have done everything we were contracted for by the terms of the contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted].    I'm  not responsible for any extra expense  this company incurred  needed to correct a job not done adequately the first time.  They did not complete the job & then sent the first bill saying payment was past due  when first the job was not completed & second no previous bill had been sent.  rather than responding to me regarding an adjustment which I said I would immediately pay over the phone they sent it to a collection agency.  Very poor performance & even worse billing system.