Palmen Motors, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
After reviewing your response I am still very disappointed in how your business is dealing with this issue.After spending $20,on a pickup and getting my calls redirected for over a month I find it hard to believe you showed any “due diligence” in this issuePalmen motors sold me a vehicle with a faulty fuel tank that will now cost me close to $1,to repairAn issue that I immediately tried to resolve with them after purchasing the truck, even giving Palmen Motors the opportunity to split the cost of the fuel tank.If you feel no responsibility in taking further action, you show no customer service and should not be running a car dealership that deals with customers like myself on a daily basis.Sincerely,*** ***

We're disappointed to hear that Mr*** feels the way that he doesObviously, our goal as a company is to have each and every customer completely satisfied, and we strive to do this on a daily basis.I first learned of Mr*** situation on February 16th, 2015, at 12:05pm, through an email
sent to me from his salesperson, *** ***On that same day, at 2:19pm, I left a message for Mr*** to let him know that I was reaching out to him regarding a concern about his vehicleLater that night, at 6:39pm, Mr*** and I discussed his situation at great lengthI advised him that our vehiclehad gone through the required state used vehicle inspection and there were no issues indicated with this "fuel problem" that Mr*** indicatedFurthermore, on several occasions, I expressed the factthat Mr*** purchased an "AS-IS" vehicle and that he DECLINED any additional vehicle coverage offered through available service contracts/extended warrantiesThe vehicle was a and had over90,miles at the time of purchaseThe only remaining warranty coverage at the time of delivery was a limited powertrain warranty offered through the manufacturerI explained to Mr*** that it'svery difficult to try to assess this situation without having a proper diagnosis and I suggested that he visit his local dealer to get a correct diagnosis about the vehicle's condition (Mr*** resides inMinnesota)I further explained to him that since he is now the vehicle owner he would be responsible for any diagnostic charges incurredI asked Mr*** to please contact me once he had received adiagnosis from his local dealer.Mr*** did not reach back out to me until Friday, March 13'", 2015, through a voicemail message left on my office phone (almost a month later)As my voicemail greeting indicates, I am off on Fridays. I promptly returned Mr***'s phone call at 11:17am, on Saturday, March 14th, 2015.He informed me that his local dealer had diagnosed and installed a vent tube to correct his fuel issue, but that failed to fix the problemHe then proceeded to ask me for us to cover the cost of the fuel tankand he would pay for the laborHe also expressed a concern about not receiving an owner's manual, which was supposedly promised at time of vehicle purchaseHe provided me the information of hislocal dealer as wellI told Mr*** that I would reach out to his local dealer and also ask *** *** about the owner's manual.That same Saturday (March 14th, 2015) I inquired about the owner's manual with *** confirmed that there was an agreement for the owner's manual and *** ordered the owner's manualimmediately and had it sent directly to Mr***'s address on fileAt 11:47am that same day, I attempted to contact the service manager at the dealer that Mr*** had his vehicle diagnosed at.The name of the dealer was ASA Auto PlazaThe phone number was *** I spoke to *** and told him I was looking for *** *** informed me that *** was not working that day.He told me they were having issues with their voicemail's that day and that he would give a hand-written note with my inquires to *** on Monday.On Monday, March 16th, 2015, at 3:pm I attempted to reach out to *** *** again, since he had not returned my ca ll from SaturdayThey said he was not available and they transferred me to his voicemail. On Tuesday, March 17th, 2015, I spoke to *** *** at 10:38am and he told me that they had diagnosed and replaced the fuel filler neck, but that it did not correct the customer's concernHe told me that they assume it would need a fuel tank, but they had not actually diagnosed/confirmed that at t his timeLater that day, at 1:57pm I reached back out to Mr***Mr*** was not happy that I told him t hat we wouldn't be able provide any cost -assistance in this matterAt that time, he expressed his frustration to me and said he "wouldn't let this die" and that he would pursue it furtherapologized to him and told him that I was sorry he felt that way.Please feel free to reach out to me with any questions/concerns.Thank you!*** ***General ManagerPalmen Automotive Group(262)697-x411(262)697-- [email protected] - emai l

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Really! I have no options, you got YOUR MONEY now you want me to give you more! What a joke Palman Moters is. I got scammed and Palman got PAID AND THAT IS WHAT HAPPENED BOTTOM LINE. To bad Palman Moters will not do the right thing that there sales man promised me and my wife. Fast talking used car sales scam artist. Hey as long as Palman gets its $$$$$$$$$ that's all that matters folks.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good afternoon, I hope this email finds you doing well.  I am responding to a recent case (Case# [redacted] for [redacted]).  Please refer to the attachments.  We appreciate Ms. [redacted] bringing this to our attention.  I will personally address the personnel issues she mentioned myself. While I can understand Ms. [redacted]’ frustrations, the mention of deceptive business practices that Ms. [redacted] suggested about our company are completely untrue and unfounded.  Our company’s been in business for 80 years and we sell and service vehicles for thousands of our loyal customers.  I’m sorry to hear that we didn’t meet Ms. [redacted]’ expectations.  She mentioned that she has already replaced the vehicle she bought from us at another dealer, so I’m assuming this case can now be closed? Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great rest of your weekend! [redacted] [redacted]
VP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.925.5113 - Direct262.697-3100 - Main262.697.4870 - [email protected] Good afternoon.  I am responding to a recent case (Case# [redacted] for [redacted]).  Please refer to the attachment.  The letter says that the complaint was originally submitted on 11/16/2016 and that there was no response from our company.  I apologize, but this is the first of my knowledge about this situation.  We’re sorry to hear that Ms. [redacted] is disappointed in needing to have maintenance done on her vehicle and we will try to work with her to the best of our ability.  In compliance with all state laws our company carefully performs its due diligence and discloses all appropriate information…which in this case we did…the “future” maintenance portion that Ms. [redacted] is referring to does not fall into the state requirements.  “Knowing” that something is “going to go out”, as Ms. [redacted] expressed in her complaint is impossible.  It sounds as if she is expecting us to foresee the future for ALL car repairs?  Also, disclosing the “future” maintenance portion, as you can imagine, would be very cumbersome for any car dealership, not just ours, if that was the case. The diagnosis that Ms. [redacted] mentioned does not appear to have been done at our location so I apologize for not having all of the pertinent information.  As a one-time goodwill, I can offer to have our service department perform a diagnosis (up to one-hour of labor) to confirm if indeed the timing belt needs to be replaced.  If that is the case then I will gladly review the estimate and explore any options to possibly cost-assist Ms. [redacted] with the repairs, pending that the repairs will be performed here at our service center.  From what I understand she was already offered a 10% discount (towards the repairs) as a goodwill gesture by both of our used cars managers ([redacted] and [redacted]) and she declined those offers.  After reviewing the transaction, replacing the vehicle is most likely not a viable option at this point.  I’m sorry, but in the best interest of protecting Ms. [redacted]’ personal and financial matters I am limited to what more I can discuss on this. Please confirm that you received this email. Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great rest of your day! [redacted] [redacted]
VP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.925.5113 - Direct262.697-3100 - Main262.697.4870 - [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am very disappointed that I took the time to travel seven hours to Kenosha Wisconsin to purchase a pickup that I was told had absolutely no issues. This was my very first vehicle purchase and I feel as if they are treating this issue as they are never going to do business with me again.I purchased my 2010 dodge ram pickup on Saturday January 17th, 2015 for just under $20,000. On my FIRST stop at the gas station we immediately ran into problems as the fuel pump does not disengage when it is supposed to, causing fuel to overflow on the side of the truck and all over the ground around it, which is a HUGE safety issue. Upon reviewing our Verizon phone records we contacted Palmen motors on Monday January, 19th for the first time. Speaking with [redacted] he told us the issue would be "looked into."[redacted] previously stated that the pickup went through state inspections. Does this require the vehicle to be filled with fuel? That is the only way someone would have caught the fuel issue before a sale was made.  When speaking with [redacted]las Jackson for the first time regarding this issue he claimed to have been sitting inside the vehicle "because it was a little chilly out" not noticing if the gas had overflowed, like it has done every single time since I have purchased this vehicle. I feel as this is a major safety issue and has not been dealt with any urgency. As [redacted] stated he was made aware of this issue on February 16, 2015, at 12:05pm. As I previously stated we called Palmen Motors on January 19, 2015 about the fuel issue and owners manual. Almost a MONTH prior to the time [redacted] claimed to be notified, and according to my Verizon phone records I contacted them eight times after the 19th trying to get this resolved speaking with [redacted] and Courtney the service manager. Multiple times leaving messages that were never returned.When Palmen Motors finally recommended me to take the pickup in to be diagnosed there was a two week time period for them to work on my pickup and for me to realize the issue had still not been resolved.My experience with Palmen Motors has been very disappointing. As you can see I asked for my owners manual on January 19th and they did not even place the order until March 14th according to [redacted]. Almost a TWO MONTH time period. This is a perfect example of how they have handling my fuel tank issue and my entire experience with this business.In response to [redacted]'s misuse of quotations marks stating that I said "Im not going to let this die." I asked to speak to the owner of Palmen Motors and [redacted] said good luck trying to get ahold of him, thats why he hires guys like me. I responded with "Im not sure what my next step is, but this is not over with."On March 17, 2015 [redacted] said he did not have any options to resolve this issue. I stated from the beginning we would be satisfied if they would cover the faulty fuel tank and we would pay for the labor costs at our local dealership.
Regards,
[redacted]

I am responding to a recent case (Case# [redacted] for [redacted]).  We’re sorry to hear about Mr. [redacted] request to have no further contact from our company.  This is the first I am hearing about this.  I am open to learning why Mr. [redacted] has submitted this request and would...

like to resolve any outstanding concerns he may have with our organization. In the meantime, I have requested to the vendors that we currently do business with to remove him from any future communications.  I have also updated all of our internal databases to reflect the same.  Please keep in mind that we have no control over OEM and any other 3rd parties that may send out communications. Once again, I would be more than willing to discuss any issues with Mr. [redacted] and he may feel free to contact me via any of my information listed below. Please let me know if you have any further questions/concerns.  Thank you for your time and I hope you have a great night! Giacomino "Giaco" RuffoloVP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.612.2708 - Direct262.697-3100 - Main262.697.4870 - [email protected]

We have reviewed Ms [redacted]'s response on our position, and respectfully decline any participation in the repairs tat are indicates as necessary.Our hope is that the original documents showing due diligence during and after the safety inspection, and the records of extended service protectiondeclination will satisfy this issue.In closing, we feel no responsibility for taking further action in this matter.Sincerely,[redacted]General Manager

Review: The problem arose the first time I filled my 2010 dodge up with fuel, the very day I bought the truck 1/17/2015. When I am filling my truck with fuel and the tank is almost full, the fuel pump shuts off and immediately after the tank overflows, and fuel spills all over the side of the truck and splashes on the ground. This issue has occurred every time I have filled up since purchasing the truck. The issue can only be resolved after replacing the entire fuel tank which will cost $1,000. I contacted the dealership the following week after buying the truck regarding this issue the week of 1/19/2015. Palmen motors told me they would contact me back, and never returned my call. I then called back again on the week of 1/26/15 and again received the run around with no answers. Through the month of February 2015 Palmen motors of kenosha wisconsin said they would look into the issue and get back to us and never fulfilled their duty. On 3/11/2015 I contacted the dealership four different times and was pushed to different voicemail without any return calls. On 3/17/15 The used car manager, Jacko Rafilo finally returned our call to tell us the repair was not in the budget when selling us the vehicle, and they would not cover the issue.

We then asked Palmen motors if they would replace the fuel tank and we would cover the charger of labor. They told us that was not an option and they wouldn't do anything about the issue.

Having bought a 2010 dodge pickup and catching this issue right away, I expected the dealership to be more understand and treat this issue with more urgency. Rather than ignore our calls and refuse to work with us.Desired Settlement: Palmen motors replaces the fuel tank on my 2010 dodge ram and we pay for the cost of labor at our local repair shop.

Business

Response:

We're disappointed to hear that Mr. [redacted] feels the way that he does. Obviously, our goal as a company is to have each and every customer completely satisfied, and we strive to do this on a daily basis.

Review: I received cards in the mail from palmen that look like they are giving you a free oil change when in fact they are not...They came with other cards from palmen that offer free services so I assumed it was free too.

I would like a refund and would like to stop receiving their deceptive advertisments.

Thank you, Ron HornbyDesired Settlement: Refund and taken off mailing list.

Business

Response:

I’m having difficulty responding to [redacted] complaint and I would suggest that he contact me, if he is willing. We didn’t send out an offer from our service department for a free oil change, and the service he received on the vehicle that I think he’s referring to on February 14, 2014 was at no charge. We preformed a recall and a no charge inspection. We did remove him from our mailing list upon receipt of your letter.

If we could the mailer, information on what he is looking to get reimbursed it would be appreciated.

I can be reached at the office ,[redacted] Or by cell [redacted]

Thank you

General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Had tire rotation in October 2013, just took vehicle back for tire rotation in June 2014, missing locking lug nuts on passenger side... service told me they were missing and put my car outside, not even putting normal lug nuts on. I insisted they replace the lug nuts and after 2 hours... they finally did. What a safety issue, driving for those months in the cold and snow with missing lug nuts.... Asked for a 5000 oil change, window sticker is for 6000 miles and has a date of June 20, 2014 when today is June 24, 2014. This is just one of the many issues I have had with this company to which I really have never been satisfied

Review: I purchased a 2009 Chrysler 300-C from Palmen Motors new in 2009. Since then there have been recalls done about the "air bag warning device", and the Tire Pressure warning device. At No time was I advised or sent notices about these issues. Even I took my car in for servicing and was charged over $650.00 for the engine light activating on the dash or for oil changes was I told about these recalls. I have had problems concerning these issues and still are. I recently purchased 4 new tires thinking that's the problem. My "air bag warning device" is activating and Palmen sent me a letter advising me to get their extended warranty policy! This is a dangerous issue if there is a Accident!There notification letter is 07/10/13,Chry.I.D.#[redacted].I have sent them 3 E-mails. They wont even agree to look at the car.My Vin I.D. is [redacted]. I would like to have these issues resolved as soon as possible before there is a accident on the highways. Thank You,[redacted]Desired Settlement: I want the Tire Pressure Monitor system checked and replaced in all 4 tires, the "air bag warning light " on the dash checked and repaired and the tire spindle and lug nuts checkled and replaced if needed.And if any other recalls are out that I am advised of them.I want this done ASAP because there is a accident. I drive 70 miles round trip to work 3 times a week.Thank You,[redacted]

I took my jeep on 10/14/2015 to Palmen Motors to be check out cause a grinding noise today is 10/23/2015, 8 days after I think is to many days at a shop for maybe a 6 hour job.
Service personnel told me that they found metal shavings on the rear differential.
I have United Service Protection meaning Power train extended warranty and till this point I have not received any calls to say how the process is going,
The jeep was service on December of 2013 for the same thing because the service desk person told the mechanics to replace the rear differential seal without my permission and that cause the gears to brake. they fixed but my warranty was charged.
I known Shawn [redacted] ( Sales / Leasing Consultant for over 20 years and that is why I keep coming back Its time to move on to a different auto technician shop.

They recently took advantage of my elderly father. They sold him rustproofing,undercoating, and other options that an 87 year old man doesn't need. These guys only care about there commissions.

We bought three cars from Palmen in one week. One of these cars was a 2015 Jeep Compass which has been in the shop 8 times since April 2015 when purchased and case managed by Chrysler Corporate for a recurring squeal in the brake system. Chrysler and the dealership claim the noise is usual even though there is no research to support such data. After months of conversations, waiting, running around from the dealership to Chrysler on the phone, promises to buy the car back, arguments between the salesman and the service manager, promises by the dealership to resolve the matter at all costs - we have been told by Chrysler that the car is in full repair and told by the dealer that there is nothing they are willing to do but sell us another car costing us MORE money. Meanwhile the car has accrued miles. The squealing continues everyday - dry weather and wet - not just in the morning after sitting but even after driving for an hour and using the brakes. As predicted by us long ago - everyone has thrown their hands up and no one wants to own the responsibility after months of dragging this on.
Shame on Chrysler for not standing behind their product and shame on the dealership for treating a customer this way.

Review: On 12./2 we went in to Palmen with hopes of leasing or purchasing a vehichle with a monthly payment less than our current one with zero to no money down. We dealt with [redacted], he showed us a Chrysler 200 that Chrysler was running a leasing program for. We gave him all of our incom, he then met with a manager then the finance manager. After approximately 20-30 minutes later, he offered us a monthly payment of $448 which was $100 less than we were paying but he needed $2000 down. He advised us this deal will still be on the table tomorrow or in two weeks all you need is $2000 down payment. My husband and I got a small loan of $1500 from security finance as in the long run this would save us money. We had six months to pay this loan off and planned to do so. We returned to Palmen on the 4th and [redacted] was off and nobody could find our paperwork. They redid the paperwork and told us good news,....your approved for a monthly payment of $600+. Obviously we were not happy and went in circles with Palment for over 7 days. At this point we could not return our loan. We were called several times as it seemed as though they were paper shuffling and kept needed the same paperwork again. Keeping in mind that two years prior we bought an Optima through Palment Kia and have been loyal customers they finally called us back and said they could not get us the original deal or anything under our current car payment. Due to some sort of error at Palmen and a promise a deal would be on the table we now have a monthly loan for at least 6 months and no car. I began contacting [redacted] and [redacted] in finance on 12/20 and 12/27 via email with no response. I then emailed the GM on 12/30 then decided to call as I spoke with him he became very condesending and acted as though my complaint was not legitimate. I asked what he would do for us and his answer was "I will send you a letter and explain why we will not pay you any money back for a loan that you took out" I advised him I thought he was treating a customer terribly and he should understand how this situation looks bad on Palmen. He refused to pay our loan of $1500 with 6 months interest or get us into a car with no down payment with payments lower than $550 and still have hear nothing back. I feel like a used and abused customer and that because they felt the deal wouldnt go through they stopped dealing with us and that to me is a bit of discrimination as well.Desired Settlement: We would either like them to reimburse us for the loan we took out of $1500 and 6 months interest or get us into a comparable vehichle with no money down and a payment lower than $550 which is our current payment. And if nothing else a phone call back,

Business

Response:

When I became aware of the dissatisfaction with the difference in monthly payment for [redacted] I investigated and found that the difference between the original estimated payments may have been due to the discrepancy of the reported income. We made every attempt to supply our loan sources with additional documentation to substantiate the income level she reported to no avail. However, we were able at that time to offer the option of the same vehicle only with a higher monthly payment which was declined by Ms. Ratliff.

Review: I purchased a car 01/08/2016. Upon looking over the car I noticed the Chevy logo and the letter T where missing from the trunk. I was told it would be ordered and I would be contacted once it came in. The salesman who I purchased the car from is no longer with the Co. I went to Palmen on 03/09/2016 and spoke with a Nikko who I was told is the sales manager. I was told by Nikko that he new nothing about it and did not seem to want to solve my issue.Desired Settlement: I would like the emblem and the letter T ordered.

Business

Response:

Good afternoon. I am responding to a recent case (Case#[redacted]). Obviously, I’m disappointed to hear about Mr. [redacted]’ displeasure with our company. Mr. [redacted] is correct that his original salesperson ([redacted]) is no longer with the company. Standard operating process is that we issue the customer a “We-Owe” slip/form anytime something is “promised” or “owed” to the customer. If there is nothing owed then a “We-Owe” slip is still filled-out and signed by the customer documenting “NOTHING OWED”. Please see the attached “Nothing Owed” We-Owe form that Mr. [redacted] acknowledged and signed at time of delivery. I believe this substantiates our denial of replacing the said items that Mr. [redacted] requested. Please let me know if you have any further questions/concerns. Thank you for your time and I hope you have a great day! [redacted]VP/Director of OperationsPalmen Motors5431 75th StreetKenosha, WI 53142262.612.2708 - Direct262.697-3100 - Main262.697.4870 - [email protected]

Review: Purchased a 2006 Buick Rainier on 6/2/2015. The salesman told me of an existing issue, the back door handle was non-operative and that a part for it had already been ordered and that they will call me when the part comes in. When I got the vehicle home, I noticed that the rear hatch and hatch glass do not lock. When I called the dealership back about those issues, I was told that when I bring the vehicle in for the back door handle to be replaced, their service dept will look at those issues also.

There was no reason for me to conclude that the rear hatch and hatch glass did not lock, and nobody told me neither was unable to be locked.

After calling the 2 salesmen that I've dealt with initially and being passed from service dept to sales dept and being hung up on between transfers, I've decided to file this complaint.

One salesman will tell me to call the other and vice versa. I have a feeling that there is no door handle on order and the service dept never intended on looking at the rear hatch and hatch glass.Desired Settlement: I would like for the dealership to repair the back door handle, rear hatch lock, & rear hatch glass lock.

Consumer

Response:

I have heard from the company but am not satisfied. The manager of service offered a 20% discount on repair services which were $185 + labor. I ended up going to the junk yard and paying $55 for the part and doing the labor myself.I believe that had I known about the rear hatch problems, Palmen Motors would have fixed it for free before purchase, just as they fixed the back door handle I was aware of. Instead they called it an "as-is" purchase.--[redacted], Sr

Business

Response:

This letter is in response e to Mr. J[redacted] concern on his Buick Rainier with an ID number of [redacted]