Complaint: [redacted] I am rejecting this response because:Please see attached document for timeline of eventsFurther documentation is available if neededAlso, please advise respondent to remove 'personally identifying' information where applicable from business rebuttalComplaint: [redacted] I am rejecting this response because:The timeline constructed by Zoe F [redacted] is inaccurate and does not represent the lack of communication and incompetence on her and A [redacted] 's part.TIMELINE: 28-Apr-hours: Application Submitted28-Apr-hours: Call placed by applicant to confirm receipt of applicationSpoke with A [redacted] who yes, confirmed receipt and would get back to applicant by END OF DAY NO CALL RECEIVED.28-Apr-hours: Call placed by applicant to office to check on applicationNo answer at office.29-Apr-11:hours: Call placed by applicant to office to check on applicationNo answer at office.01-May-hours: Call placed by applicant to office to check on applicationNo answer at office.02-May-hours: Call placed by applicant to office to check on application, applicant was advised that A [redacted] was out at other properties and would get back to applicant by Wednesday 03-May-2017.03-May-hours: STILL NO CALL FROM VILLAGE GREENApplicant placed another call to office, left message for A [redacted] to call.05-May-hours: Applicant again called office - No Answer05-May-hours: Applicant again called office - No Answer05-May-hours: Applicant again called office, finally reached ZoeAdvised Zoe was expecting call from A [redacted] and still had not heard backZoe stated she (A [redacted] ) was out to take care of ‘a little one who was sick.’ Zoe further advised she would send paperwork along for review and set up visit for property.05-May-hours: Received email from A [redacted] she was “out of the office due to unforeseen circumstances”I had indicated I wanted to look at property and wanted to set something ASAP.After waiting 4+ replied to A [redacted] at 1:PM “I spoke to your office mate who was supposed to email me paperwork this morning but she has not followed up – still waiting.”05-May-hours: Response received from A [redacted] stating” I will reach out to herThank you for letting me know.”05-May-hours – Received email from Zoe stating “You have been approved for move in to apartment #03-for May 12th To complete the move in process, we have a few remaining items to finish.”Timelines after this are also available but as documented above the property neither accepted or rejected application until calendar days later or giving them the benefit of the doubt business days (hours) after initial application.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Please see attached document for timeline of eventsFurther documentation is available if neededAlso, please advise respondent to remove 'personally identifying' information where applicable from business rebuttalComplaint: [redacted] I am rejecting this response because:The timeline constructed by Zoe F [redacted] is inaccurate and does not represent the lack of communication and incompetence on her and A [redacted] 's part.TIMELINE: 28-Apr-hours: Application Submitted28-Apr-hours: Call placed by applicant to confirm receipt of applicationSpoke with A [redacted] who yes, confirmed receipt and would get back to applicant by END OF DAY NO CALL RECEIVED.28-Apr-hours: Call placed by applicant to office to check on applicationNo answer at office.29-Apr-11:hours: Call placed by applicant to office to check on applicationNo answer at office.01-May-hours: Call placed by applicant to office to check on applicationNo answer at office.02-May-hours: Call placed by applicant to office to check on application, applicant was advised that A [redacted] was out at other properties and would get back to applicant by Wednesday 03-May-2017.03-May-hours: STILL NO CALL FROM VILLAGE GREENApplicant placed another call to office, left message for A [redacted] to call.05-May-hours: Applicant again called office - No Answer05-May-hours: Applicant again called office - No Answer05-May-hours: Applicant again called office, finally reached ZoeAdvised Zoe was expecting call from A [redacted] and still had not heard backZoe stated she (A [redacted] ) was out to take care of ‘a little one who was sick.’ Zoe further advised she would send paperwork along for review and set up visit for property.05-May-hours: Received email from A [redacted] she was “out of the office due to unforeseen circumstances”I had indicated I wanted to look at property and wanted to set something ASAP.After waiting 4+ replied to A [redacted] at 1:PM “I spoke to your office mate who was supposed to email me paperwork this morning but she has not followed up – still waiting.”05-May-hours: Response received from A [redacted] stating” I will reach out to herThank you for letting me know.”05-May-hours – Received email from Zoe stating “You have been approved for move in to apartment #03-for May 12th To complete the move in process, we have a few remaining items to finish.”Timelines after this are also available but as documented above the property neither accepted or rejected application until calendar days later or giving them the benefit of the doubt business days (hours) after initial application.Regards, [redacted] ***