Good Morning Thank you for writing USA TODAYThis account was scheduled to start on 11/23/on a PROMO which requires you to sign up for EZ payThe payments declined on 11/23, 11/30,12/8,12/14,1/and the $was declined on 1/The account is inactive because of NON paymentPlease submit a payment to continue service with USA TODAYThank you
Thank you for contacting USA TODAY's HeadquartersWe do apologize that it has taken longer than usual to get your request processedPlease be assured that I have personally contacted out distribution team to cease all communication to email ***If you have any further issues
please reply so that we can help correctThank you. Dale J***Customer Support SpecialistGANNETT/ USA TODAY
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I still getting emails everyday from USA Today I've called six or seven times to USA Today regarding this matter I would think by now the emails would've stop STILL GETTING THEM!!!
Regards,
*** ***
Thank you for writing USA TODAY. We apologize for not receiving your order and the discontinued interest in wanting it. We will process a refund for the full amount. Thank you.
Good Afternoon, Thank you for writing USA TODAY. Our records show the current card was decline for payment on 1/9/2015. USA TODAY system can charge the card but by day end if there arent funds on the cards it will decline as it did on 1/9/2016. Please submit a new card or you can pay by check...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This account was debited satisfactorily by USA Today against said card. I can provide electronic validation of this debit of $14.14 on 01/07/16, by USA Today employee successfully. When signing up for this PROMO by Brenda of USA Today, I was never informed of the EZ pay requirement, nor was it offered to me by USA Today. It is not my responsibility to correct your CSR training competence or lack thereof. Debby corrected the error,debited the cars for 14.14 USD and per my request, I requested the account closure and cease delivery of my remaining subscription PROMO offer. I suggest you gather the facts in a proper and professional manner to coincide with mine before you erroneously respond to this message. Matter of fact, you owe me a refund for 6 weeks worth of papers.
Regards,
[redacted]
Good Morning Thank you for writing USA TODAYThis account was scheduled to start on 11/23/on a PROMO which requires you to sign up for EZ payThe payments declined on 11/23, 11/30,12/8,12/14,1/and the $was declined on 1/The account is inactive because of NON paymentPlease submit a payment to continue service with USA TODAYThank you
Thank you for contacting USA TODAY's HeadquartersWe do apologize that it has taken longer than usual to get your request processedPlease be assured that I have personally contacted out distribution team to cease all communication to email ***If you have any further issues
please reply so that we can help correctThank you. Dale J***Customer Support SpecialistGANNETT/ USA TODAY
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I still getting emails everyday from USA Today I've called six or seven times to USA Today regarding this matter I would think by now the emails would've stop STILL GETTING THEM!!!
Regards,
*** ***
Good afternoon, My complaint has been resolved. Thank you [redacted]
Thank you for writing USA TODAY. We apologize for not receiving your order and the discontinued interest in wanting it. We will process a refund for the full amount. Thank you.
Good Afternoon, Thank you for writing USA TODAY. Our records show the current card was decline for payment on 1/9/2015. USA TODAY system can charge the card but by day end if there arent funds on the cards it will decline as it did on 1/9/2016. Please submit a new card or you can pay by check...
or money order. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This account was debited satisfactorily by USA Today against said card. I can provide electronic validation of this debit of $14.14 on 01/07/16, by USA Today employee successfully. When signing up for this PROMO by Brenda of USA Today, I was never informed of the EZ pay requirement, nor was it offered to me by USA Today. It is not my responsibility to correct your CSR training competence or lack thereof. Debby corrected the error,debited the cars for 14.14 USD and per my request, I requested the account closure and cease delivery of my remaining subscription PROMO offer. I suggest you gather the facts in a proper and professional manner to coincide with mine before you erroneously respond to this message. Matter of fact, you owe me a refund for 6 weeks worth of papers.
Regards,
[redacted]