Palmer Custom Builders

We purchased a 20-year old home on a lot we loved, but knew the house needed quite a bit of work before we could move in. Our project required totally gutting and expanding the kitchen and master bathroom, removing walls, installing new support beams, lifting the ceiling, replacing floors, and constructing a two-room addition, plus minor repairs and cosmetic attention.

We were anxious about hiring a contractor due to our previous experience with a contractor who left us very disappointed. We took a long time to shop, and spoke at length with several local contractors before deciding to hire Palmer Custom Builders. We are extremely pleased with our choice.

After the walls were opened up, problems were found with poor electrical wiring, water seepage, mold and rotting wood. Despite the surprises, the job was completed on time and within budget, even after Gary suggested several changes that added to the appearance and utility of the new floor plan.

The design meetings, material and finishes selections, and permit process were all smoothly handled. His workers were always there at the promised times, and always respectful and polite. We had constant communication with him at every point in the process and never had a question or concern go unanswered.

We are extremely happy with the process and the outcome, and heartily recommend Palmer Custom Builders. We now live in the home we have always wanted.

Thank you Gary!

Very Pleased with our addition to our home. Project was completed ahead of schedule and we love the new space.

As a general contractor, Gary and Pam are the sum of their sub contractors. The gentleman that did the framing, demo, finishing and painting did such an excellent job that it really set the bar high for the other subs.

Project design and coordination was the beyond what I would have expected. Gary found some existing house issues that he was able to correct and made the house more practical and usable.

We were also able to stay in the house during construction which was beyond helpful.

There were a couple of minor issues that came up, but that was to be expected with a job this scope, but not enough to detract from this review.

6 months later, we are still pleased, a couple of very minor issues came up that were "warranty" issues and Gary took care of them very promptly and to our satisfaction.

Gary and Pam do a fantastic job. They did our master bath remodel and kitchen remodel within the last year. They are creative and have a real feel for style and what will work for you. I also feel that you can have complete faith that they'll get everything to your satisfaction and you'll be treated fairly, which is so important in a relationship like this. 100% 5 stars!

We completed a total renovation of the main living areas and kitchen, which included removing a brick fireplace and replacing it with very large glass sliding doors, and windows. We very carefully vetted Palmer Custom Builders. From the very beginning, they were careful to take their time to listen to our vision while evaluating their ability to meet our expectations, as well as help us set realistic expectations, within the allotted budget. The Palmer Custom Builders team worked together to listen, collaborate, plan, and execute our renovation project. Out of the carefully vetted contractors we interviewed, they were the only ones who suspected some potential serious issues which would greatly impact our project and budget. They planned for it in advance and convinced us to obtain an independent inspection to validate their suspicions. They proved to be correct and thanks to their expertise and professional guidance, their team was prepared for what was uncovered when the demolition phase began. Their 30+ years of experience was undeniable when we reflect back on how they planned for this really big project. They took our design ideas and executed them cleverly, thinking outside the box to achieve astounding results. Their incredibly smart kitchen design truly exceeded our expectations. It was amazing to see the craftsmanship and planning behind our kitchen renovation. They restored our old kitchen cabinets, combined them with a new kitchen island which they turned in a different direction, bumped out the refrigerator, somehow provided us with a plumbed-in espresso station regardless of its impossible location, and converted a mess into a beautiful pantry. Everyone who visits can't believe that the majority of cabinets are my previous cabinets, restored! We had some significant personal losses during our renovation, and it was a very difficult time for our family. The Palmer team was so caring, and took care of every last detail to keep the project moving on time, without us having to worry about anything. Sure enough they finished on time and with the many challenges surrounding our project, it was quite reassuring knowing we had left our home with a team we could trust to do it right. They went above and beyond so we could move in immediately upon completion of the last inspection, an act of kindness we will never forget. There is so much more we could share, but can only squeeze so much into this review. This is a classy and reputable team who are dedicated to excellence, will stick with you until the end, and stand behind their word and work.