Palmer Electric Inc

To Whom it may concern:
Please find the attached email correspondences sent to Ms***. You will find them self explanatory and addressing Ms***'s concerns. We had been in the process of attempting additional solutions and to have a factory rep visit the site
to make any further suggestions available as you will see in the attached email correspondences. Ms*** has not shown patience in the process and/or does not like the solutions to the cause
I can't recall at any time of the hundreds of successful deicing cable jobs installed, that I personally spent so much time talking with and attempting to inform a customer of the causes and effects of icicle formation. This was done PRIOR to any contract signing from the initial phone call she made inquiring and the on site visit by myself for the actual estimate. Ms*** has an older home that has inadequate insulation and ventilation of her roof. There is a rafter type dormer ceiling with open exterior soffit. Because of this there are large icicle and ice backup caused from lost heat through the roof. She initially stated she had large "killer icicles" along the entire south roof edge from front to back. She wanted to know if deicing cable would take away the icicles. I explained to her in DETAIL repeating the cause which was poor insulation and/or ventilation and that deicing cable would NOT fully remove all icicles and it was NOT a cure but only a bandage and MAY help the "killer icicles" and in NO way would I guarantee that it would fully romove them and she fully understood. What I suggested is she have gutters installed as it would definitely help along with the deicing cable since she did not want to spend the very costly repairs it would take for a contractor to install proper insulation and ventilation. Since she also did not want to spend money on gutters, I suggested we could at least install deicing cable on the roof edge as per the manufacture's recommended installation technique and see if it helped at all with the icicles and if it did not, then she could have the gutters installed the following year where we could return and expand the installation connecting the roof deicing cable into the gutters and downspouts. I was trying to help her since she didn't want to spend the money and since the roof cables would have had to be installed anyway and she wouldn't be out any money to at least install in stages. I told her I wasn't optimistic the cable would do the job without gutters but is was worth the try
Though there are still icicles present according to the pictures Ms*** has provided, I do not notice the icicles continue entirely across the roof as she initially indicated so there has been some improvement. I have been in constant contact with both our supplier and factory rep forwarding Ms***'s discontent. This is a time consuming process which we have informed Ms*** on several occasions though it has not been easy to communicate with her through channels. The factory rep has seen the forwarded pictures and have concluded the same scenario I had already explained to Ms***. There was one additional option suggested to run a single straight cable along the edge of the roof. This again is NOT a guarantee it would fully remove all icicles but may help. I am not completely sold on the idea as my years experience has shown it most likely will NOT provide the kind of job Ms. *** hopes to see. Though reluctant, I had our office contact Ms*** and offer this to her where we would provide the cable at no cost if she was willing to pay for the labor to install. She informed our office she would think about it and get back to us. That was on February 14th, the same day I noticed she made this complaint.
Ms*** is welcome to talk to me at anytime. As you can see, I have done all that can be possibly expected of a company and have continued to do so as I have insisted the factory rep make a site visit which he has agreed to do though I don't believe the conclusion will change. The deicing cable is doing all it can do. I believe that Ms*** did not want to spend the money required to properly fix the issue at hand and was hoping the deicing cable would be a cheap fix. At this time she has shown to be irrational and impossible to deal with. We can't do anymore than what we have already offered. If Ms*** wants a rational solution, the next step is the gutters and additional deicing cable AS INITIALLY DISCUSSED but again reiterating the deicing cable and gutters alone may NOT fully remove all icicles

We offer either "same day" or "standard" service calls. Same day which means we guarantee same day service is charged obviously at a premium rate which is $per 1/hour and a $dispatch fee which is the minimum charge. This is specified both verbally on
the phone PRIOR to scheduling and is again in writing on a work order which is signed PRIOR to any work commencing and is AGAIN signed after the work is completed stating customer is satisfied with the work provided which was completed by customer. A standard service call is based on first come first serve basis and call is put on a schedule which could be several days or weeks. The customer has the choice to decide. The customer stated they only had 1/power in the house and the other 1/2 energized was flickering. They did not want to wait to be schedule on a standard service call due to the severity of the call and ordered a "same day" service call. The issue found was a burnt clip on the line side of the meter enclosure. Because its live, we are not able to replace without ordering a disconnect/reconnect with National Grid utility company. The customer did NOT want us to return as she was upset she was charged for a same day service call even though they agreed to it and her husband signed us in and out and paid for the service call. She kept indicating to the office after the fact, that it was not an emergency. We explained to her again that our calls are not based on whether its considered an emergency or not but whether the customer wants priority or standard scheduled service. This call based on nature certainly was NOT something that could have waited and did required priority same day service.Our CSM called the customer and actually offered to refund the dispatch fee of $back to her just as courtesy as we want all of our customers to be satisfied, even though the charge was correct and would have actually ended up making what she was charged less than what would have been charged at a "standard" service call. The customer stated it wouldn't matter if we did because she still was filing a complaint with the Revdex.com so the offer was revoked. Not sure what we actually did wrong.
We value your business and thank you for your feedback regarding your experience with our
company and regret we were not able to meet your expectations. We greatly appreciate the opportunity to
serve you

Thank you for your feedback regarding your experience with our companyWe greatly appreciate the opportunity to serve youWe apologize we could not meet your expectations, however; we take each experience seriously. For other members reading through the reviewsPlease take a minute to read
our outstanding reviews, for a full representation of our companyThank You! Mr*** refused to reason and ignore what we were hired to do. He could not restrain himself from yelling on the phone and was warned several times, if he did not talk without yelling we would not speak with him and when he continued, we hung upThis was not a case where we installed new circuitry for a new installation. This was an existing pool, with existing electric that had issues. We did a free estimate and I went well over and beyond in attempt to help Mr*** after I learned he was a military vet and stated he didn't have the money to spend to the whole circuit to the pool pump as I recommended as his electric panel was on the opposite side of the house. I attempted to use what was existing to help him out. I informed him we would make the existing receptacle safe and to code by installing a GFCI receptacle and in-use cover. There were multiple receptacles present (3) and wasn't clear if one may have already been on its own circuit and possibly the pump was plugged into the wrong one. The customer did not know. Our electrician was to investigate as to whether one was isolated and to attempt to use what was present and if it did not work out, we would then have to return to quote installing a new 20a 120v circuit. The pool and circuitry was installed prior to codes requiring isolated circuit to pump so he was NOT in violation of code as he was covered under the "grandfather clause". This job was performed almost an entire year ago. They used the pool the entire rest of summer last year with no issues but all of a sudden this year, they have issues and want to blame us though he knew the situation and our quote did NOT include an isolated circuit. He is attempting to acquire additional work that was not included in our contractPlease find the attached proposal highlighting the areas stating converting existing and attempting to isolate EXISTING via wire termination only. Meaning we thought that maybe the was a possibility that there might have been an isolated circuit already but I wasn't sure when there to do a free estimate. Also please find the attached email sent to him addressing this matter. We did not receive a response. The cost to have run a new 20a 120v circuit would have been considerably higher. What disturbs me is, I was trying to help a guy out and this is what we get

To Whom it may concern:
Thank you for your feedback regarding your experience with our companyWe greatly appreciate the opportunity to serve youWe apologize we could not meet your expectations, however; we take each experience
seriously.
The call came in after hours and our tech on call responded by phone initially informing customer of rates and payment terms. After hour calls are generally for life threatening or major electric issues Our tech actually attempted to ask customer if the call could be responded to the following morning as the issue was just a circuit that was out but customer insisted so our tech of course responded. First customer said another electrician had been working in her house causing this issue. When asked why that electrician was not called back it was stated he was not available. When our tech arrived he found outlets and others devices removed with wires open. It was then learned that it was her father who had been working on electric and not another electrician. Questions are asked to help us locate the issue. It seemed they were reluctant to inform our tech what had occurred which only makes it much more difficult to find issues. The wiring was old knob and tube which does not generally have identification. When circuits as disrupted such as outlets and switches removed with splices pulled apart, its basically like dropping our tech in the middle of the forest without a compass, gps or map. Yes, he will figure his way out eventually, but will take some time to figure it out. That is what our CSM informed the customer. Because her father pulled so much apart, was he not available at the time of service and was the only one familiar with what he had done, it made our job that much harder because we were not provided with honest information. Our tech did call another tech for a second opinion. When the customer complained, that time was credited and not charged even though it was pertaining to the trouble shoot. While our tech was trouble shooting, there were small children running around and interfering with our tech and his work. He was concerned for their safety and was difficult for him to concentrate on his job. He informed the customer if she could remove her children from the work areas to no prevail. After trouble shooting for a while and not finding the issue, it is believed the husband, who was also not present at this time, called by phone and told our tech to stop for the night. We assumed we would be returning to continue trouble shooting to locate the issue.
Our jobs are COD as the customer was informed which is also stated on the work order which was signed PRIOR to any work commencing and also stated the labor rates. The customer initially refused to pay the bill for the night. Our tech reminded her of the conversation they had and signed work order regarding payment terms prior to any work being performed. She then reluctantly paid our tech (minus the credit as described) by physically throwing cash at him outside of her home yelling profanities at him to the point neighbors starting coming out of their homes. The area is considered to be a higher crime area and our tech actually felt unsafe at that time and considered calling the police. He was able to secure the payment and immediately vacated the premises
Our records indicate the customer called our emergency service over the weekend while our office was closed other than for emergency electric service. Our CSM returned the customers call first thing Monday morning. The customer complained we didn't fix the problem and that her father ended up returning and figured out what he had done and repaired though the complaint now says it was another licensed electrician so we did not have to return and she demanded her money back.
Trouble shooting service calls do not come with guarantee. It is a process of trouble shooting charged by the 1/hour until the issue can be found and repaired. Due to the circumstances as described, we were not able to repair that night. Under circumstances arrangements would have been made to return. This job was far from being considered "circumstances"
For other members reading through the reviewsPlease take a minute to read our outstanding reviews, for a full representation of our company
Thank You
Best regards,
Michelle,
CSM Palmer Electric, Inc

regarding there reply to my complaintthis is the whole story how it all startedon may in the evening I lost my power to the down stairs in my housei called my father that night and told him the power went out and he said he would be by in the morning to look at it with his friend who does electrical workthey came over in the afternoonthey changed the break fuse because it was a amp and he said it was suppose to be a amp and it still did not work so my dads friend asked how did it starter and I told him it was doing it off and on for a couple days but it went out for good after my dad changed light fixture on porch and also the socket sparked out in the back porch before that so he opened up the light fixtures and said its was fine so he said lets change the socket to see if it will be ok and it was not so he check inside the panel and could not figure out what the problem was so he called his other friend which is a master electrician and he said it a direct short so go threw all the sockets and light sockets and check if on is burnt out so my father sent me to the store and to replace all the sockets and light sockets cause they was old anyways and said if we are going to take them all out we should just replace them all so I bought them all so later that night my father could not mack it back to do it and I got impatient because had kids here with no light and I called palmer electric and he came to my house and stated undoing electric sockets and the light fixture that I told him that was replaced he also took apart living room socket dinning room socket and computer room socket and light switches in hall then he went down to electric box and stared working on it and then my dad come in the house around to pm and went down stairs telling him what they did and what master electrician said about the sockets and light switches then my dad and him started looking for electric boxes down stairs in basement they was down there for a bit and yes kids was roaming round house and trying to go in basement but my father sent them back upstairs then after they was done down stairs they came back up stairs at maybe pm then the guys starts telling he was working since am and when he got the call he was just sitting down to eat his dinner then my dad said to him is it ok to change sockets now because a master electrician told him to do it then he said sure then he went outside and talked on the phone for to mins then he cam back in checking ceiling fans and he told my father if he sees a socket with wires let him know so they then both proceed to do what they discussed and when my father found the socket with wires he told him then the guy would come over and check it during this time at round it was to late to do anymore and they guy told my father that the light socket was bad in the hall way need to replace it and he didn't connect it back up.the guy was smoking cigarettes out side with my father next to truck and telling him he would put in something that the job was not finished and someone would com out tomorrow then he came over to me giving me the bill of dollars something like that and I got a little upset this man was giving me a bill like this and the problem was not fixed and he spent to mins on a phone and want me to pay that too so we fused about the time on the phone and he took it off and I paid him because said they would be back and he still sat there alit talking to my dad smoking again then he left I called the next day and got no response so my day continued to change sockets and light socket and wound you believe it the socket that he said was bad and need to be changed was the problem after he changed that one everything worked again so I believe it was due to his exhaustion he was not thinking to change that right away it took him mins to look at a ceiling fan and my father had almost all the sockets changed in the house was consulting with my husband about the time because it was dollars per half hour
you do have my permission to discuss this matter with my father *** ***

DO NOT HIRE this companyAsk any other electric company or construction company and they will all laugh and tell you the horror stories behind these guys, here is what they is too usmonth behind their promised finish date2, Ripped us off for around $18,3, Showed no respect for our new home when they disrespectfully tore up acres of our land for cable running and the left it all looking like *** with huge holes deep I filed holes all over our new yard4, They must hire is who can't read because he put of out light posts up side down and the threw the bars that went in the top of the poles in a corner in our garage where we didn't find them until the end of summer5, Their tech told me unscrew light bulbs from my lamp post because he said there was to much power being drawn...until I had to tell them to put in a larger fuse, which worked by the way, maybe I should work for them, they'd get better service6, they simply lie, steal and cheat you, and unfortunately I had heard this from around twenty or more people who have had the same experience, sadly after we hired themDon't let their first impression fool you, that's what they wantDon't waist your time or money on these fools

Customer has changed his story.  1st, he claimed we were suppose to install a new circuit.  We attempted twice to explain our contract was only to use existing circuitry and the only reason why an isolated circuit was even mentioned was in case there was one existing as we were not sure during the free visual estimate.  Our electrician was going to test.  If it was existing, he would have terminated the existing receptacle to the isolated circuit and if it was not, we would have to return for another free estimate to price up a new circuit.  Nothing was terminated to any circuit that wasn't already existing and part of the pool receptacles on the outside of the house.  Again, the contract does not mention anything about installing a new switch other than utilizing existing.  This job was performed in July of 2015 and as explained in our initial response.  We never heard back from the customer so it was assumed everything worked out ok.  All of a sudden now and almost a year later, the customer is making these preposterous claims.  We were not able to have a professional conversation with him over the phone without him yelling or being condescending and therefore no further actions will be offered.  Our 1st response stated the facts of the contract and conversations and stands.  We fulfilled our contract obligation.  Our A+ rating with the Revdex.com speaks for itself.  Thank you...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find it rather distasteful to review the comments as expressed by a 32 year veteran in the electric field. As stated in my February 14, 2014 complaint I was FULLY aware of the inefficiency at my 1950’s [redacted] residence. However, I am also fully aware that when instructed that the “MAJOR/KILLER’’ icicles would not continue on the southern side of my roof that I agreed to move forward with the deicing product as recommended by Mr. [redacted]. Mr. [redacted] at no point stated a “HOPE” nor “lack of confidence” that the deicing cable would assist in elimination of the MAJOR/KILLER icicles on my roof.
I have made attempts to contact Mr. [redacted] and to date have received no direct communications as noted, which takes significant efforts and time from my day to pursue a matter unsatisfactory in nature. As stated, I welcome direct communication from Mr. [redacted]. Instead an inaccurate and defamatory response was issued through the Revdex.com.  I have repeatedly stated my dissatisfaction of the ineffectiveness of the cable and have been provided numerous “excuses” as to the reasons for the cable’s poor performance. At this time I find it unproductive to make further texts / calls to Palmer Electric since the staff has not provided any means of compensation. The only offers have been costly and will not produce the result as discussed. 
Let me be perfectly clear, AT NO TIME did I make a threat towards Mr. [redacted] nor any of his constituents. I agreed to a product based upon the verbal agreement of a ‘professional.’ I signed a contract based upon that word of ‘professional.’ What I have learned is that the word of Mr. [redacted] is not honest nor based on a integrity of facts. The statements noted on the February 7, 2014 emails referenced (which as originally stated were not received til issued to my residence February 13, 2014) are not indicative of what transpired and falsely reports what has transpired in original November communications.
I am not interested in spending MORE money with a dishonorable company on a product that is not true to its word. More importantly, I do not wish to maintain any further costs associated with the maintenance of this deicing (electric) cable when affordability was what brought me to pursue the cable prior to reviewing options for gutters and insulation.
At any time Palmer Electric has means of compensation to present, as it should when a customer is not satisfied with either the company nor its product, I would be glad to pursue an open dialogue.

regarding there reply to my complaint. this is the whole story how it all started. on may 27 in the evening I lost my power to the down stairs in my house. I called my father that night and told him the power went out and he said he would be by in the morning to look at it with his friend who does electrical work. they came over in the afternoon. they changed the break fuse because it was a 30 amp and he said it was suppose to be a 20 amp and it still did not work so my dads friend asked how did it starter and I told him it was doing it off and on for a couple days but it went out for good after my dad changed light fixture on porch and also the socket sparked out in the back porch before that so he opened up the light fixtures and said its was fine so he said lets change the socket to see if it will be ok and it was not so he check inside the panel and could not figure out what the problem was so he called his other friend which is a master electrician and he said it a direct short so go threw all the sockets and light sockets and check if on is burnt out so my father sent me to the store and to replace all the sockets and light sockets cause they was old anyways and said if we are going to take them all out we should just replace them all so I bought them all so later that night my father could not mack it back to do it and I got impatient because had kids here with no light and I called palmer electric and he came to my house and stated undoing electric sockets and the light fixture that I told him that was replaced  he also took apart living room socket dinning room socket  and computer room socket and light switches in hall then he went down to electric box and stared working on it and then my dad come in the house around 845 to 900 pm and went down stairs telling him what they did and what master electrician said about the sockets and light switches then my dad and him started looking for electric boxes down stairs in basement they was down there for a bit and yes kids was roaming round house and trying to go in basement but my father sent them back upstairs then after they was done down stairs they came back up stairs at maybe 920 pm then the guys starts telling he was working since 7 am and when he got the call he was just sitting down to eat his dinner then my dad said to him is it ok to change sockets now because a master electrician told him to do it then he said sure then he went outside and talked on the phone for 20 to 30 mins then he cam back in checking ceiling fans and he told my father if he sees a socket with 4 wires let him know so they then both proceed to do what they discussed and when my father found the socket with 4 wires he told him then the guy would come over and check it during this time at round 1130 it was to late to do anymore and they guy told my father that the light socket was bad in the hall way need to replace it and he didn't connect it back up.the guy was smoking cigarettes out side with my father next to truck  and telling him he would put in something that the job was not finished and someone would com out tomorrow then he came over to me giving me the bill of 744 dollars something like that and I got a little upset this man was giving me a bill like this and the problem was not fixed and he spent 20 to 30 mins on a phone and want me to pay that too so we fused about the time on the phone and he took it off and I paid him because said they would be back and he still sat there alit talking to my dad smoking again then he left I called the next day and got no response so my day continued to change sockets and light socket and wound you believe it the socket that he said was bad and need to be changed was the problem after he changed that one everything worked again so I believe it was due to his exhaustion he was not thinking to change that right away it took him 25 mins to look at a ceiling fan and my father had almost all the sockets changed in the house . was consulting with my husband about the time because it was 75 dollars per half hour .      you do have my permission to discuss this matter with my father [redacted]

We offer either "same day" or "standard" service calls.  Same day which means we guarantee same day service is charged obviously at a premium rate which is $75 per 1/2 hour and a $75 dispatch fee which is the minimum charge.  This is specified both verbally on the...

phone PRIOR to scheduling and is again in writing on a work order which is signed PRIOR to any work commencing and is AGAIN signed after the work is completed stating customer is satisfied with the work provided which was completed by customer.  A standard service call is based on first come first serve basis and call is put on a schedule which could be several days or weeks.  The customer has the choice to decide.  The customer stated they only had 1/2 power in the house and the other 1/2 energized was flickering.  They did not want to wait to be schedule on a standard service call due to the severity of the call and ordered a "same day" service call.  The issue found was a burnt clip on the line side of the meter enclosure.  Because its live, we are not able to replace without ordering a disconnect/reconnect with National Grid utility company.  The customer did NOT want us to return as she was upset she was charged for a same day service call even though they agreed to it and her husband signed us in and out and paid for the service call.  She kept indicating to the office after the fact, that it was not an emergency.  We explained to her again that our calls are not based on whether its considered an emergency or not but whether the customer wants priority or standard scheduled service.  This call based on nature certainly was NOT something that could have waited and did required priority same day service.Our CSM called the customer and actually offered to refund the dispatch fee of $75 back to her just as courtesy as we want all of our customers to be satisfied, even though the charge was correct and would have actually ended up making what she was charged less than what would have been charged at a "standard" service call.  The customer stated it wouldn't matter if we did because she still was filing a complaint with the Revdex.com so the offer was revoked.  Not sure what we actually did wrong.  We value your business and thank you for your feedback regarding your experience with our
company and regret we were not able to meet your expectations.  We greatly appreciate the opportunity to
serve you...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards, [redacted]   Palmer electric is offering higher estimate to remedy bad outlet installation for exterior of house.  Real crux of the issue is that an  isolated circuit for the pool pump existed before outlet was installed (that is the reason why the proposal says they will tie outlet to pre-existing circuit), new outlet Palmer Electric installed was simply tied to the wrong circuit, which happens to be same circuit that goes  through main living room and interior of home and represents a potential fire hazard.  I just wanted the situation fixed to what the proposal says or some money offered back in lieu of a repair (not full 300, as some work was done).  No offer was made for remedying missed switch for outlet either.  Owner informed me that to do work remediation it would really cost thousands and that original work was a "favor" for me being a veteran even though that was never stated during estimate or work.  To repair issue Palmer Electric caused the owner is asking me  for more money.

To Whom it may concern:
Thank you for your feedback regarding your experience with our company. We greatly appreciate the opportunity to serve you. We apologize we could not meet your expectations, however; we take each experience seriously. 
The call came in after hours and our tech on call...

responded by phone initially informing customer of rates and payment terms.  After hour calls are generally for life threatening or major electric issues.  Our tech actually attempted to ask customer if the call could be responded to the following morning as the issue was just a circuit that was out but customer insisted so our tech of course responded.  First customer said another electrician had been working in her house causing this issue.  When asked why that electrician was not called back it was stated he was not available.  When our tech arrived he found outlets and others devices removed with wires open.  It was then learned that it was her father who had been working on electric and not another electrician.  Questions are asked to help us locate the issue.  It seemed they were reluctant to inform our tech what had occurred which only makes it much more difficult to find issues.  The wiring was old knob and tube which does not generally have identification.  When circuits as disrupted such as outlets and switches removed with splices pulled apart, its basically like dropping our tech in the middle of the forest without a compass, gps or map.  Yes, he will figure his way out eventually, but will take some time to figure it out.  That is what our CSM informed the customer.  Because her father pulled so much apart, was he not available at the time of service and was the only one familiar with what he had done, it made our job that much harder because we were not provided with honest information.  Our tech did call another tech for a second opinion.  When the customer complained, that time was credited and not charged even though it was pertaining to the trouble shoot.  While our tech was trouble shooting, there were small children running around and interfering with our tech and his work.  He was concerned for their safety and was difficult for him to concentrate on his job.  He informed the customer if she could remove her children from the work areas to no prevail.  After trouble shooting for a while and not finding the issue, it is believed the husband, who was also not present at this time, called by phone and told our tech to stop for the night.  We assumed we would be returning to continue trouble shooting to locate the issue. 
Our jobs are COD as the customer was informed which is also stated on the work order which was signed PRIOR to any work commencing and also stated the labor rates.  The customer initially refused to pay the bill for the night.  Our tech reminded her of the conversation they had and signed work order regarding payment terms prior to any work being performed.  She then reluctantly paid our tech (minus the credit as described) by physically throwing cash at him outside of her home yelling profanities at him to the point neighbors starting coming out of their homes.  The area is considered to be a higher crime area and our tech actually felt unsafe at that time and considered calling the police.  He was able to secure the payment and immediately vacated the premises.
Our records indicate the customer called our emergency service over the weekend while our office was closed other than for emergency electric service.  Our CSM returned the customers call first thing Monday morning.  The customer complained we didn't fix the problem and that her father ended up returning and figured out what he had done and repaired though the complaint now says it was another licensed electrician so we did not have to return and she demanded her money back. 
Trouble shooting service calls do not come with guarantee.  It is a process of trouble shooting charged by the 1/2 hour until the issue can be found and repaired.  Due to the circumstances as described, we were not able to repair that night.  Under normal circumstances arrangements would have been made to return.  This job was far from being considered "normal circumstances".
For other members reading through the reviews. Please take a minute to read our outstanding reviews, for a full representation of our company.
Thank You.
Best regards,
Michelle,
CSM Palmer Electric, Inc

A very positive experience. Very professional and solved a difficult problem correctly under code Thank you very much

Thank you for your feedback regarding your experience with our company. We greatly appreciate the opportunity to serve you. We apologize we could not meet your expectations, however; we take each experience seriously. For other members reading through the reviews. Please take a minute to...

read our outstanding reviews, for a full representation of our company. Thank You!  Mr. [redacted] refused to reason and ignore what we were hired to do.  He could not restrain himself from yelling on the phone and was warned several times, if he did not talk without yelling we would not speak with him and when he continued, we hung up. This was not a case where we installed new circuitry for a new installation.  This was an existing pool, with existing electric that had issues.  We did a free estimate and I went well over and beyond in attempt to help Mr. [redacted] after I learned he was a military vet and stated he didn't have the money to spend to re-do the whole circuit to the pool pump as I recommended as his electric panel was on the opposite side of the house.  I attempted to use what was existing to help him out.  I informed him we would make the existing receptacle safe and to code by installing a GFCI receptacle and in-use cover.  There were multiple receptacles present (3) and wasn't clear if one may have already been on its own circuit and possibly the pump was plugged into the wrong one.  The customer did not know.  Our electrician was to investigate as to whether one was isolated and to attempt to use what was present and if it did not work out, we would then have to return to quote installing a new 20a 120v circuit.  The pool and circuitry was installed prior to codes requiring isolated circuit to pump so he was NOT in violation of code as he was covered under the "grandfather clause".   This job was performed almost an entire year ago.  They used the pool the entire rest of summer last year with no issues but all of a sudden this year, they have issues and want to blame us though he knew the situation and our quote did NOT include an isolated circuit.  He is attempting to acquire additional work that was not included in our contract. Please find the attached proposal highlighting the areas stating converting existing and attempting to isolate EXISTING via wire termination only.  Meaning we thought that maybe the was a possibility that there might have been an isolated circuit already but I wasn't sure when there to do a free estimate.  Also please find the attached email sent to him addressing this matter.  We did not receive a response.  The cost to have run a new 20a 120v circuit would have been considerably higher.  What disturbs me is, I was trying to help a guy out and this is what we get...