Palmer Electric

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find it rather distasteful to review the comments as expressed by a year veteran in the electric fieldAs stated in my February 14, complaint I was FULLY aware of the inefficiency at my 1950’s [redacted] residenceHowever, I am also fully aware that when instructed that the “MAJOR/KILLER’’ icicles would not continue on the southern side of my roof that I agreed to move forward with the deicing product as recommended by Mr [redacted] Mr [redacted] at no point stated a “HOPE” nor “lack of confidence” that the deicing cable would assist in elimination of the MAJOR/KILLER icicles on my roof I have made attempts to contact Mr [redacted] and to date have received no direct communications as noted, which takes significant efforts and time from my day to pursue a matter unsatisfactory in natureAs stated, I welcome direct communication from Mr [redacted] Instead an inaccurate and defamatory response was issued through the Revdex.com I have repeatedly stated my dissatisfaction of the ineffectiveness of the cable and have been provided numerous “excuses” as to the reasons for the cable’s poor performanceAt this time I find it unproductive to make further texts / calls to Palmer Electric since the staff has not provided any means of compensationThe only offers have been costly and will not produce the result as discussed Let me be perfectly clear, AT NO TIME did I make a threat towards Mr [redacted] nor any of his constituentsI agreed to a product based upon the verbal agreement of a ‘professional.’ I signed a contract based upon that word of ‘professional.’ What I have learned is that the word of Mr [redacted] is not honest nor based on a integrity of factsThe statements noted on the February 7, emails referenced (which as originally stated were not received til issued to my residence February 13, 2014) are not indicative of what transpired and falsely reports what has transpired in original November communications I am not interested in spending MORE money with a dishonorable company on a product that is not true to its wordMore importantly, I do not wish to maintain any further costs associated with the maintenance of this deicing (electric) cable when affordability was what brought me to pursue the cable prior to reviewing options for gutters and insulation At any time Palmer Electric has means of compensation to present, as it should when a customer is not satisfied with either the company nor its product, I would be glad to pursue an open dialogue

A very positive experienceVery professional and solved a difficult problem correctly under code Thank you very much

Customer has changed his story 1st, he claimed we were suppose to install a new circuit We attempted twice to explain our contract was only to use existing circuitry and the only reason why an isolated circuit was even mentioned was in case there was one existing as we were not sure during the free visual estimate Our electrician was going to test If it was existing, he would have terminated the existing receptacle to the isolated circuit and if it was not, we would have to return for another free estimate to price up a new circuit Nothing was terminated to any circuit that wasn't already existing and part of the pool receptacles on the outside of the house Again, the contract does not mention anything about installing a new switch other than utilizing existing This job was performed in July of and as explained in our initial response We never heard back from the customer so it was assumed everything worked out ok All of a sudden now and almost a year later, the customer is making these preposterous claims We were not able to have a professional conversation with him over the phone without him yelling or being condescending and therefore no further actions will be offered Our 1st response stated the facts of the contract and conversations and stands We fulfilled our contract obligation Our A+ rating with the Revdex.com speaks for itself Thank you

We offer either "same day" or "standard" service calls Same day which means we guarantee same day service is charged obviously at a premium rate which is $per 1/hour and a $dispatch fee which is the minimum charge This is specified both verbally on the phone PRIOR to scheduling and is again in writing on a work order which is signed PRIOR to any work commencing and is AGAIN signed after the work is completed stating customer is satisfied with the work provided which was completed by customer A standard service call is based on first come first serve basis and call is put on a schedule which could be several days or weeks The customer has the choice to decide The customer stated they only had 1/power in the house and the other 1/energized was flickering They did not want to wait to be schedule on a standard service call due to the severity of the call and ordered a "same day" service call The issue found was a burnt clip on the line side of the meter enclosure Because its live, we are not able to replace without ordering a disconnect/reconnect with National Grid utility company The customer did NOT want us to return as she was upset she was charged for a same day service call even though they agreed to it and her husband signed us in and out and paid for the service call She kept indicating to the office after the fact, that it was not an emergency We explained to her again that our calls are not based on whether its considered an emergency or not but whether the customer wants priority or standard scheduled service This call based on nature certainly was NOT something that could have waited and did required priority same day service.Our CSM called the customer and actually offered to refund the dispatch fee of $back to her just as courtesy as we want all of our customers to be satisfied, even though the charge was correct and would have actually ended up making what she was charged less than what would have been charged at a "standard" service call The customer stated it wouldn't matter if we did because she still was filing a complaint with the Revdex.com so the offer was revoked Not sure what we actually did wrong We value your business and thank you for your feedback regarding your experience with our company and regret we were not able to meet your expectations We greatly appreciate the opportunity to serve you

To Whom it may concern: Thank you for your feedback regarding your experience with our companyWe greatly appreciate the opportunity to serve youWe apologize we could not meet your expectations, however; we take each experience seriously The call came in after hours and our tech on call responded by phone initially informing customer of rates and payment terms After hour calls are generally for life threatening or major electric issues Our tech actually attempted to ask customer if the call could be responded to the following morning as the issue was just a circuit that was out but customer insisted so our tech of course responded First customer said another electrician had been working in her house causing this issue When asked why that electrician was not called back it was stated he was not available When our tech arrived he found outlets and others devices removed with wires open It was then learned that it was her father who had been working on electric and not another electrician Questions are asked to help us locate the issue It seemed they were reluctant to inform our tech what had occurred which only makes it much more difficult to find issues The wiring was old knob and tube which does not generally have identification When circuits as disrupted such as outlets and switches removed with splices pulled apart, its basically like dropping our tech in the middle of the forest without a compass, gps or map Yes, he will figure his way out eventually, but will take some time to figure it out That is what our CSM informed the customer Because her father pulled so much apart, was he not available at the time of service and was the only one familiar with what he had done, it made our job that much harder because we were not provided with honest information Our tech did call another tech for a second opinion When the customer complained, that time was credited and not charged even though it was pertaining to the trouble shoot While our tech was trouble shooting, there were small children running around and interfering with our tech and his work He was concerned for their safety and was difficult for him to concentrate on his job He informed the customer if she could remove her children from the work areas to no prevail After trouble shooting for a while and not finding the issue, it is believed the husband, who was also not present at this time, called by phone and told our tech to stop for the night We assumed we would be returning to continue trouble shooting to locate the issue Our jobs are COD as the customer was informed which is also stated on the work order which was signed PRIOR to any work commencing and also stated the labor rates The customer initially refused to pay the bill for the night Our tech reminded her of the conversation they had and signed work order regarding payment terms prior to any work being performed She then reluctantly paid our tech (minus the credit as described) by physically throwing cash at him outside of her home yelling profanities at him to the point neighbors starting coming out of their homes The area is considered to be a higher crime area and our tech actually felt unsafe at that time and considered calling the police He was able to secure the payment and immediately vacated the premises Our records indicate the customer called our emergency service over the weekend while our office was closed other than for emergency electric service Our CSM returned the customers call first thing Monday morning The customer complained we didn't fix the problem and that her father ended up returning and figured out what he had done and repaired though the complaint now says it was another licensed electrician so we did not have to return and she demanded her money back Trouble shooting service calls do not come with guarantee It is a process of trouble shooting charged by the 1/hour until the issue can be found and repaired Due to the circumstances as described, we were not able to repair that night Under circumstances arrangements would have been made to return This job was far from being considered "circumstances" For other members reading through the reviewsPlease take a minute to read our outstanding reviews, for a full representation of our company Thank You Best regards, Michelle, CSM Palmer Electric, Inc

Thank you for your feedback regarding your experience with our companyWe greatly appreciate the opportunity to serve youWe apologize we could not meet your expectations, however; we take each experience seriouslyFor other members reading through the reviewsPlease take a minute to read our outstanding reviews, for a full representation of our companyThank You! Mr [redacted] refused to reason and ignore what we were hired to do He could not restrain himself from yelling on the phone and was warned several times, if he did not talk without yelling we would not speak with him and when he continued, we hung upThis was not a case where we installed new circuitry for a new installation This was an existing pool, with existing electric that had issues We did a free estimate and I went well over and beyond in attempt to help Mr [redacted] after I learned he was a military vet and stated he didn't have the money to spend to the whole circuit to the pool pump as I recommended as his electric panel was on the opposite side of the house I attempted to use what was existing to help him out I informed him we would make the existing receptacle safe and to code by installing a GFCI receptacle and in-use cover There were multiple receptacles present (3) and wasn't clear if one may have already been on its own circuit and possibly the pump was plugged into the wrong one The customer did not know Our electrician was to investigate as to whether one was isolated and to attempt to use what was present and if it did not work out, we would then have to return to quote installing a new 20a 120v circuit The pool and circuitry was installed prior to codes requiring isolated circuit to pump so he was NOT in violation of code as he was covered under the "grandfather clause" This job was performed almost an entire year ago They used the pool the entire rest of summer last year with no issues but all of a sudden this year, they have issues and want to blame us though he knew the situation and our quote did NOT include an isolated circuit He is attempting to acquire additional work that was not included in our contractPlease find the attached proposal highlighting the areas stating converting existing and attempting to isolate EXISTING via wire termination only Meaning we thought that maybe the was a possibility that there might have been an isolated circuit already but I wasn't sure when there to do a free estimate Also please find the attached email sent to him addressing this matter We did not receive a response The cost to have run a new 20a 120v circuit would have been considerably higher What disturbs me is, I was trying to help a guy out and this is what we get