Palmer Management Group, LLC

Thank you for your request. We apologize for the miscommunication and to keep you waiting. We appreciate your patience and will get this resolved asap. Each month, we process refunds at certain time since there are procedures we have to oblige. With all our refunds, we have to wait till the...

check clears in order to begin the process. We first put a request with the refund department, which then needs to be reviewed; from the accounting side, all the way to the technician side to ensure the process stays aligned. We will then wait for the check to clear first and tally up the total for the refund. Sometimes it takes longer because we have several processes to close out the month, and we are truly apologetic for that. We are going to cut the check and have a technician deliver this to your home no later than Tuesday 9/15/15. Once again, we appreciate your cooperation and patience. Sincerely,Winters Home Services