Palmer Spring Company

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However I do not fully agree with the response provided by the company I was not able to provide the tool, that is correct I did have to free up the tie rod, that is correct I verified with the dealer that camber is critical with the [redacted] and should be a part of any alignment Given the previous statements I decided to take it to the dealer for them to perform the alignment There was absolutely no reason for me to return to Palmer Spring to continue the alignment, they could not complete it.Timeline: 1/14/Palmer Spring for alignment, told I had frozen tie rod and they could not adjust camber, required a special tool1/15/Research with dealer1/18/Made appointment with dealer, returned to Palmer Spring to request refund, alignment not completed1/18/asked for refund, denied, asked to speak to manager, out of office1/18/counter person stated they did most of the alignment and that they had an hour in the work counter person stated camber not really necessary and would not impact tire wear offered to refund excess amount over diagnosis charge to $ I refused, still had to have an alignment done at the dealer Palmer did not do alignment, could NOT do alignment, and I requested refund Was given Palmer manager name and number to follwith1/19/Called Palmer Spring asking for manager, told he was not available, out of town, left messageWaited two days1/20/Late in day no callback, opened reports with Revdex.com, Attorney General and bank1/21/Alignment performed by dealer, call received from Palmer manager, said I did not need to continue with complaints, said I was told he was out of town for a week (I was told he was not available) and would take care of this when he returned He requested I wait until Feb 2'nd or 3'rd I agreed.2/1/I received call and agreed to meet manager at Palmer Spring 2/2/at 11:AM.2/2/Manager reviewed bills ( Palmer and Dealer) and agreed to refund charges.I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However I do not fully agree with the response provided by the company.  I was not able to provide the tool, that is correct.  I did have to free up the tie rod, that is correct.  I verified with the dealer that camber is critical with the [redacted] and should be a part of any alignment.  Given the previous statements I decided to take it to the dealer for them to perform the alignment.  There was absolutely no reason for me to return to Palmer Spring to continue the alignment, they could not complete it.Timeline:  1/14/2016 Palmer Spring for alignment, told I had frozen tie rod and they could not adjust camber, required a special tool1/15/2016 Research with dealer1/18/2016 Made appointment with dealer, returned to Palmer Spring to request refund, alignment not completed1/18/2016 asked for refund, denied, asked to speak to manager, out of office1/18/2016 counter person stated they did most of the alignment and that they had an hour in the work                counter person stated camber not really necessary and would not impact tire wear  offered to refund excess amount over diagnosis charge to $60.50  I refused, still had to have an alignment done at the dealer  Palmer did not do alignment, could NOT do alignment, and I requested refund  Was given Palmer manager name and number to follow-up with1/19/2016 Called Palmer Spring asking for manager, told he was not available, out of town, left messageWaited two days1/20/016 Late in day no callback, opened reports with Revdex.com, Attorney General and bank1/21/2016 Alignment performed by dealer, call received from Palmer manager, said I did not need to continue with complaints, said I was told he was out of town for a week (I was told he was not available) and would take care of this when he returned.  He requested I wait until Feb 2'nd or 3'rd.  I agreed.2/1/2016 I received call and agreed to meet manager at Palmer Spring 2/2/at 11:00 AM.2/2/2016 Manager reviewed bills ( Palmer  and Dealer) and agreed to refund charges.I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[redacted] brought his 2004 [redacted] in for an alignment January 14, 2014.  His vehicle needed both tie rod ends.  [redacted] asked if he could get his own tie rod ends,  change them himself and return for us  parts to complete the alignment.  [redacted] was going to supply a tool to...

adjust his camber.  We had over an hour into his vehicle with diagnostics and 3/4 of the alignment completed.  [redacted] seemed happy when he left.  He did not return for us to complete the job,  however about a week later [redacted] came back and wanted his money back.  [redacted] was told we would credit the alignment and bill him $60.50 since we had diagnosed the problem, did 3/4 of the alignment and he was going to get his own parts & tool and bring them back for us to finish the alignment.  [redacted] claimed I didn't return calls, however [redacted] had told [redacted], I was out of the office and I would be away until the beginning of February.  I called [redacted] the first opportunity I had, while I was three time zones away,  to let him know that I would review his file as soon as I was back in Portland.  I met with [redacted] today and did a refund for him to try to make [redacted] happy.Sincerely,[redacted]5th GenerationPalmer Spring Company