Palmer's Heating & Air Conditioning, LLC

Initial Business Response / [redacted] (1000, 7, 2015/04/17) */ We are sorry to hear the customer isn't happyThe customer was present when we installed this unit and was personally sitting behind me watching as I installed the unit and leveled it with a 4' levelAt the time he said nothing was wrong and we leftAfter getting initial complaint, I sent a technician to the house to look at unitTechnician stated unit was operating perfectly and that he couldn't tell unit was in anyway un-levelCustomer made a couple more calls stating he wanted it checked again, we were busy at the time so we didn't immediately get back to his homeI did call him and inform him I was coming to check unit again, I made trips to his home with no one there and technician made more trip with no one homeWe figured he would call backThe next response we got was from Revdex.com about this complaintAgain I called and offered to come look at unit and owner refused my attempts to come back and look at it Personally I have been in this industry since and have installed too many systems to remember, and in all those years I have never had such a complaint as this! By owners admission, the system works fine, and its only 1/4" that is the issue! I am sorry we could not resolve this issue and move forward, but the owner chose this pathAs evidenced by our great rating, this is an isolated incident, and I am assume things such as this occasionally arise Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I stayed at the start of the installation, but not the entire timeI called the next day to complainIt took almost almost weeks before he supposeably returned here to have tried to reconcile the problem and it took the Revdex.com to get him to do thatI was here on the day that he claims to have came and he did not showWhen I called to see why he didn't show, he became angry, raising his voice to meI didn't feel comfortable letting him in my home after thatI've since had someone else correct the problemHe arrived within days and it took minutes to correct the problemThat's how you're suppose to treat your customers! Palmer's could learn a lesson from them

Initial Business Response /* (1000, 7, 2015/04/17) */
We are sorry to hear the customer isn't happyThe customer was present when we installed this unit and was personally sitting behind me watching as I installed the unit and leveled it with a 4' levelAt the time he said nothing was
wrong and we leftAfter getting initial complaint, I sent a technician to the house to look at unitTechnician stated unit was operating perfectly and that he couldn't tell unit was in anyway un-levelCustomer made a couple more calls stating he wanted it checked again, we were busy at the time so we didn't immediately get back to his homeI did call him and inform him I was coming to check unit again, I made trips to his home with no one there and technician made more trip with no one homeWe figured he would call backThe next response we got was from Revdex.com about this complaintAgain I called and offered to come look at unit and owner refused my attempts to come back and look at it
Personally I have been in this industry since and have installed too many systems to remember, and in all those years I have never had such a complaint as this! By owners admission, the system works fine, and its only 1/4" that is the issue! I am sorry we could not resolve this issue and move forward, but the owner chose this pathAs evidenced by our great rating, this is an isolated incident, and I am assume things such as this occasionally arise
Initial Consumer Rebuttal /* (2000, 9, 2015/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I stayed at the start of the installation, but not the entire timeI called the next day to complainIt took almost almost weeks before he supposeably returned here to have tried to reconcile the problem and it took the Revdex.com to get him to do thatI was here on the day that he claims to have came and he did not showWhen I called to see why he didn't show, he became angry, raising his voice to meI didn't feel comfortable letting him in my home after thatI've since had someone else correct the problemHe arrived within days and it took minutes to correct the problemThat's how you're suppose to treat your customers! Palmer's could learn a lesson from them