Palmers Automotive

I am sorry to hear that [redacted] was displeased with the way that we conduct our business Calibri;"> At no time did we or would we have replaced any part on [redacted] 's vehicle without her consent If the specific requested repair was indeed to change the thermostat, then [redacted] would have been equally disappointed when she picked up her vehicle and overheated soon after leaving the lot That would have been incompetence on our part for not fully looking the vehicle over In addition, while speaking with [redacted] about her vehicle at no time was it requested nor is it customary for a technician to get on the phone with a customer I have forwarded a copy of the email that was sent to [redacted] , as well as attached a copy of the hand written Repair Order given at checkout [redacted] had her vehicle dropped off at our location after hours either Tuesday July 1st or early Wednesday July 2nd with no information left in our After Hours drop boxI had to access her vehicle to obtain her registration from the glove box so I would have a way to contact her to see why the vehicle was dropped off and what she was requesting to be looked at or repairedWhen I spoke with [redacted] she explained her vehicle was overheating and stated that she "hoped it was just a $thermostat" I explained that we were currently over booked and scheduling into the following week, however we would do our best to get her vehicle in to be looked at, but it would most likely be the following day and once our technician looked at the vehicle I would call her with an estimate, as we do not do any repairs without consent(Could this be why she felt I told her it would take a week to do the repair?) Our technician was able to inspect and complete a diagnostic on her vehicle the following day At approximately 2:I contacted [redacted] with the estimate The repairs I stated to her were that her radiator was leaking, the water pump had a small leak, we would need to add coolant and suggested to change her main drive belt and thermostatThe drive belt was a suggestion which I explainedthat while changing out the water pump, the belt had to be removed, therefore it would only be the cost of the part and no additional labor(This could be why she believes I stated we removed parts from her vehicle.) Also, the thermostat was a suggestion because we do not know what damage was done to the thermostat when the vehicle overheated [redacted] stated she would need to speak to her significant other about the estimate and suggested repairs and asked if I could email her a copy of the estimate If the work had been approved at that time, it could have been completed by close of business that day After speaking with [redacted] I emailed her the estimate This was our only email correspondence, if she emailed me I never received it When I came into our shop on Monday July 7th there were two voice mails from [redacted] one from Thursday July 3rd at 5:56pm (after we closed at 5pm) and the other from Friday July 4th at 10:am (while we were closed for the holiday) [redacted] 's vehicle was not on our lot as she had picked it up while we were closed either during the holiday or over the weekend [redacted] came into our location on Monday July 7th to pick up the keys she had left here with her vehicle I explained she could have her keys but there was a balance owed on her vehicle for the diagnostic check we performed of $before her keys could be released Sheexplained that the previous owner of the vehicle had the radiator changed about two and a half years ago, so our diagnostic was incorrect and she should not have to payI tried to explain that during the course of two and a half years anything could go wrong with a radiator [redacted] stated she did not approve any repairs and nothing had been done to her vehicle I explained that she asked us look over her vehicle and to contact her with an estimate of needed and/or suggested repairs which is what we didWhile writing her check [redacted] asked for the keys again for her vehicle and I stated that once she finished filling out the check so I could enter it on her receipt I could give her the keys and that our policy is that vehicles are released after the payment is paid in full and pointed to the sign we have hanging in our reception area of our shop I admit that she may have been unaware of what the diagnostic fee was, however all shops charge a diagnostic fee and ours is considerably lower than dealerships and most competitors I sincerely hope that [redacted] does find a shop that she is satisfied with to perform work on her vehicle and I am sorry that she was not satisfied with Palmer's Automotive Sincerely, [redacted]

My car went here because a lot of people from my community recommended them I was impressed with the cost and quality of the repair job They fixed a clutch, oil job, and other required maintenance and the car is running much better now
They don't clean your car when they're done but I can live without that if I know I can trust them

I had a vehicle that died on the road due to a fuel pump failure. I had out towed to palmers because it was only a few miles from where the vehicle quit. I asked to have the fuel pump replaced, and my state inspection done, as it had already expired. Five days later, they called to say it was indeed the fuel pump, they would order the parts and perform the repair. Six days after that, they called tip say the repair was done. I asked about the inspection, as I did not want to drive on an expired inspection any longer. It was not performed, and I was told they probably couldn't get it back inn the shop that day. The next day I called to check, and was told t still had not been done, and that they couldn't get the vehicle back in the shop due to other cars awaiting parts. So I picked it up without the inspection. I was told "he forgot" about the inspection, it was never on the work sheet. The tank was low when I had it towed inn, so I went to refuel, only to discover the fuel gauge no longer works. The cost of the repair seemed high bit not excessive, until I discovered one of the two services hadn't been done, and that a new issue had appeared. Now I feel as though I paid too much, seeing as how I still have to have it inspected, and that I now have a new issue to repair. I won't take it back to them for either, they got enough of my money, and already botched the first repair. Worst service ever.

I am sorry to hear that [redacted] was displeased with the way that we conduct our business.
Calibri;">  At no time did we or  would we have replaced any part on [redacted]'s vehicle without her consent.  If the specific requested repair was indeed to change the thermostat, then [redacted] would have been equally disappointed when she picked up her vehicle and overheated soon after leaving the lot.  That would have been incompetence on our part for not fully looking the vehicle over.  In addition, while speaking with [redacted] about her vehicle at no time was it requested nor is it customary for a technician to get on the phone with a customer.  I have forwarded a copy of the email that was sent to [redacted], as well as attached a copy of the hand written Repair Order given at checkout.
       
         [redacted] had her vehicle dropped off at our location after hours either Tuesday July 1st or early Wednesday July 2nd with no information left in our After Hours drop box. I had to access her vehicle to obtain her registration from the glove box so I would have a way to contact her to see why the vehicle was dropped off and what she was requesting to be looked at or repaired. When I spoke with [redacted] she explained her vehicle was overheating and stated that she "hoped it was just a $20 thermostat".  I explained that we were currently over booked and scheduling into the following week, however we would do our best to get her vehicle in to be looked at,  but it would most likely be the following day and once our technician looked at the vehicle I would call her with an estimate, as we do not do any repairs without consent. (Could this be why she felt I told her it would take a week to do the repair?)  Our technician was able to inspect and complete a diagnostic on her vehicle the following day.  At approximately 2:00 I contacted [redacted] with the estimate.  The repairs I stated to her were that her radiator  was leaking, the water pump had a small leak, we would need to add coolant and suggested to change her main drive belt and thermostat. The drive belt was a suggestion which I explainedthat while changing out the water pump, the belt had to be removed, therefore it would  only be the cost of the part and no additional labor. (This could be why she believes I stated we removed parts from her vehicle.)  Also, the thermostat was a suggestion because we do not know what damage was done to the thermostat when the vehicle overheated.  [redacted] stated she would need to speak to her significant other about the estimate and suggested repairs and asked if I could email her a copy of the estimate.  If the work had been approved at that time, it could have been completed by close of business that day.   After speaking with [redacted] I emailed her the estimate.  This was our only email correspondence, if she emailed me I never received it.  When I came into our shop on Monday July 7th there were two voice mails from [redacted] one from Thursday July 3rd at 5:56pm (after we closed at 5pm) and the other from Friday July 4th at 10:06 am (while we were closed for the holiday). [redacted]'s vehicle was not on our lot as she had picked it up while we were closed either during the holiday or over the weekend. [redacted] came into our location on Monday July 7th to pick up the keys she had left here with her vehicle.  I explained she could have her keys but there was a balance owed on her vehicle for the diagnostic check we performed of $35.00 before her keys could be released.  Sheexplained that the previous owner of the vehicle had the radiator changed about two and a half years ago, so our diagnostic was incorrect and she should not have to pay. I tried to explain that during the course of two and a half years anything could go wrong with a radiator.  [redacted] stated she did not approve any repairs and nothing had been done to her vehicle.  I explained that she asked us look over her vehicle and to contact her with an estimate of needed and/or suggested repairs which is what we did. While writing her check [redacted] asked for the keys again for her vehicle and I stated that once she finished filling out the check so I could enter it on her receipt I could give her the keys and that our policy is that vehicles are released after the payment is paid in full and pointed to the sign we have hanging in our reception area of our shop.  I admit that she may have been unaware of what the diagnostic fee was, however all shops charge a diagnostic fee and ours is considerably lower than dealerships and most competitors.
 
I sincerely hope that [redacted] does find a shop that she is satisfied with  to perform work on her vehicle and I am sorry that she was not satisfied with Palmer's Automotive.
Sincerely,
[redacted]

Review: My car was sent to Palmer's automotive with a request for a specific repair. The shop got back to me with a customer service person that would not allow me to speak with the actual mechanic who was to work on my vehicle. They then proceeded to suggest a host of unnecessary repairs, and told me that they had removed parts on the vehicle - without my consent. I was told that the repair was going to take over a week to preform - an extended amount of time. I showed up to deal with the issue and found nothing done to the vehicle, the parts they said were removed were untouched. When I elected to take my vehicle to another shop, they proceeded to charge me, holding my keys (including my house key) for ransom.

No repairs were made, no service was preformed, yet I was charged. No mention of the charge was given until I elected to not have the repair preformed by Palmer's, despite multiple points of contact via phone and email prior to that point.

Never have I interacted with a shop that has had such high levels of sheer incompetence - both in the sales process and the way that I was treated as a customer.Desired Settlement: I would like the charge refunded, as no repair, assessment or service was preformed on my vehicle.

Business

Response:

I am sorry to hear that [redacted] was displeased with the way that we conduct our business. At no time did we or would we have replaced any part on [redacted]'s vehicle without her consent. If the specific requested repair was indeed to change the thermostat, then [redacted] would have been equally disappointed when she picked up her vehicle and overheated soon after leaving the lot. That would have been incompetence on our part for not fully looking the vehicle over. In addition, while speaking with [redacted] about her vehicle at no time was it requested nor is it customary for a technician to get on the phone with a customer. I have forwarded a copy of the email that was sent to [redacted], as well as attached a copy of the hand written Repair Order given at checkout.

[redacted] had her vehicle dropped off at our location after hours either Tuesday July 1st or early Wednesday July 2nd with no information left in our After Hours drop box. I had to access her vehicle to obtain her registration from the glove box so I would have a way to contact her to see why the vehicle was dropped off and what she was requesting to be looked at or repaired. When I spoke with [redacted] she explained her vehicle was overheating and stated that she "hoped it was just a $20 thermostat". I explained that we were currently over booked and scheduling into the following week, however we would do our best to get her vehicle in to be looked at, but it would most likely be the following day and once our technician looked at the vehicle I would call her with an estimate, as we do not do any repairs without consent. (Could this be why she felt I told her it would take a week to do the repair?) Our technician was able to inspect and complete a diagnostic on her vehicle the following day. At approximately 2:00 I contacted [redacted] with the estimate. The repairs I stated to her were that her radiator was leaking, the water pump had a small leak, we would need to add coolant and suggested to change her main drive belt and thermostat. The drive belt was a suggestion which I explainedthat while changing out the water pump, the belt had to be removed, therefore it would only be the cost of the part and no additional labor. (This could be why she believes I stated we removed parts from her vehicle.) Also, the thermostat was a suggestion because we do not know what damage was done to the thermostat when the vehicle overheated. [redacted] stated she would need to speak to her significant other about the estimate and suggested repairs and asked if I could email her a copy of the estimate. If the work had been approved at that time, it could have been completed by close of business that day. After speaking with [redacted] I emailed her the estimate. This was our only email correspondence, if she emailed me I never received it. When I came into our shop on Monday July 7th there were two voice mails from [redacted] one from Thursday July 3rd at 5:56pm (after we closed at 5pm) and the other from Friday July 4th at 10:06 am (while we were closed for the holiday). [redacted]'s vehicle was not on our lot as she had picked it up while we were closed either during the holiday or over the weekend. [redacted] came into our location on Monday July 7th to pick up the keys she had left here with her vehicle. I explained she could have her keys but there was a balance owed on her vehicle for the diagnostic check we performed of $35.00 before her keys could be released. Sheexplained that the previous owner of the vehicle had the radiator changed about two and a half years ago, so our diagnostic was incorrect and she should not have to pay. I tried to explain that during the course of two and a half years anything could go wrong with a radiator. [redacted] stated she did not approve any repairs and nothing had been done to her vehicle. I explained that she asked us look over her vehicle and to contact her with an estimate of needed and/or suggested repairs which is what we did. While writing her check [redacted] asked for the keys again for her vehicle and I stated that once she finished filling out the check so I could enter it on her receipt I could give her the keys and that our policy is that vehicles are released after the payment is paid in full and pointed to the sign we have hanging in our reception area of our shop. I admit that she may have been unaware of what the diagnostic fee was, however all shops charge a diagnostic fee and ours is considerably lower than dealerships and most competitors.

I sincerely hope that [redacted] does find a shop that she is satisfied with to perform work on her vehicle and I am sorry that she was not satisfied with Palmer's Automotive.

Sincerely,

My car went here because a lot of people from my community recommended them. I was impressed with the cost and quality of the repair job. They fixed a clutch, oil job, and other required maintenance and the car is running much better now.

They don't clean your car when they're done but I can live without that if I know I can trust them.

I had a vehicle that died on the road due to a fuel pump failure. I had out towed to palmers because it was only a few miles from where the vehicle quit. I asked to have the fuel pump replaced, and my state inspection done, as it had already expired. Five days later, they called to say it was indeed the fuel pump, they would order the parts and perform the repair. Six days after that, they called tip say the repair was done. I asked about the inspection, as I did not want to drive on an expired inspection any longer. It was not performed, and I was told they probably couldn't get it back inn the shop that day. The next day I called to check, and was told t still had not been done, and that they couldn't get the vehicle back in the shop due to other cars awaiting parts. So I picked it up without the inspection. I was told "he forgot" about the inspection, it was never on the work sheet. The tank was low when I had it towed inn, so I went to refuel, only to discover the fuel gauge no longer works. The cost of the repair seemed high bit not excessive, until I discovered one of the two services hadn't been done, and that a new issue had appeared. Now I feel as though I paid too much, seeing as how I still have to have it inspected, and that I now have a new issue to repair. I won't take it back to them for either, they got enough of my money, and already botched the first repair. Worst service ever.