Palmer's Restaurant

This is in response to a Revdex.com claim # [redacted] from the evening of 02.14.15
We were extremely busy with a dining room that had filled up early and maxed our seating out around 7p.m., Mr.[redacted] and his date arrived at approximately 753 per our video. They sat at the bar almost immediately and...

ordered by 756 (see doc #3), we were easily on a 1.5-2hour wait at this peak time and his seating could have been 930-10p.Mr.[redacted] had approached my hosts somewhere around 845-850, in regard to his seating time, FYI he was a walkin and we do not take reservations. We did have the entire restaurant turn so seating new guests was a challenge to find all who were on the list. When we have guests approach in a manner the way he did we typically just get them seated as we did.
Once seated, Mr.[redacted] found some sort of debris on his plate (I honestly cant say as I did not see it). This seemed to set him off in a very loud and disrespectful manner toward my server [redacted].
Mr. [redacted] and his date ordered a round of drinks and an appetizer, then steaks for their entree, when they were delivered, Mr. [redacted] was not satisfied with the cook temperature of his steak and demanded to speak with who was in charge. I was managing the shift this evening.
Upon approaching Mr.[redacted]'s table I found him to be rude, loud and disrespectful not only to myself but in a public restaurant setting that seemed he would get his point across to the entire room making staff and guests uncomfortable. I attempted, at first, to get his steaks to the kitchen so they could be cooked up a little to his liking and then chat with him. This appeared to not sit well with him and he stated that "I guess we will let the whole F___ing room know about it". I immediately asked him to lose the curse words and he very loudly said how is friggin!" "my friggin steak...." At this point I felt this was not going anywhere and asked him to payout and leave, as I went to retrieve his check he once again loudly (close to shouting) said "I'm not paying for my F__ jng steak". I said no problem but you will pay for your drinks and appetizer. See document #4
Mr. [redacted] proceeded to make a spectacle of himself parading through the restaurant yelling various obscenities and just creating a poor to unsafe dining environment.He was at the front host stand still spewing improper language and derogatory remarks.
The one thing I feel I could've done differently was to hear him out at the table. I was uncomfortable with the situation as our tables were reset for higher volume on Valentine's Day seating and wanted to just fix his meal and make it correct. We do not engage in this business to make guests mad.
Mr.[redacted] was frustrated with his seating time. See the documents #1 that shows our call ahead list that had our entire restaurant seated by 7, naturally guests on this will turn their tables 1 Y2 to 2 hours later. My Hosts went ahead and greased the squeaky wheel, seating him ahead of others.
Mr.[redacted] says we have a dirty restaurant — we have maintained a 95 average on our Health Department scores with a PERFECT 100 (document #2) on a few days afterward. Please keep in mind, usually operations fall into bad habits and continue these and getting a PERFECT 100 after this coupled with a previous average of 95 shows that we do the right thing.
Mr.[redacted] paid for his appetizer and drinks and did not pay for his steaks.
Pertaining to slapping the ticket down at the front ...I cant say that I did or did not? I do know that I had another staff person with my cell phone ready to call 911 due to the boldness of this guest in front of others and was not sure of his intent once he was toward the from door. The entire time Mr.[redacted] was at the front he had a point to be made and in my opinion was out to let everyone else know who were having an enjoyable experience with their food, beverage and service.Please let me point out that this sort of issue was not intentional as I hold myself to a higher standard as a leader in the community. I actually go out of my way to help ladies with children or elderly with heavy items or take their carts when I am coming into stores like an HEB or Lowes, doing something like this for the sake of doing it in my own business would only be due to getting the situation cleared in a timely manner so my staff and guests could feel at ease.
I will issue a written statement to Mr.[redacted] upon him contacting me via email or call.
Please note that the original letter was dated/mail stamped 2.23.15 but was not received to our mailbox until Saturday 2.28.15 and opened after 5p on Monday 3.02.15. [redacted] spoke with [redacted] regarding the matter on Tuesday the 3rd. I would like this noted on the account that I am in no way delinquent in returning a response.