Revdex.com of Upstate South Carolina
Roman;">Attention: *** ***
North Church Street, Suite C
Greenville, South Carolina
Complaint ID: ***
Dear *** ***:
We received your letter dated March 4, regarding complaint #***
We researched the complaint and our response to *** *** is enclosed. We have provided a summary below of our response to the client for each assertion in the complaint.
Assertion and 4: We performed a detailed review of the chronology of the *** *** line of credit. The activity was accurately reported to the credit bureaus in accordance to the Fair Credit Reporting Act. Payments that were initiated by the Bank were either directed by the client or within the Banks legal right of offset to draft the checking account.
Assertion 2: Regarding the checking account with the Bank, our review did not identify any transactions, with the exception of those mentioned above, in the account that were initiated by the Bank during the period covered in the complaint. Transactions and fees were processed according to the terms of the checking account
Assertion 3: In the spirit of goodwill, on March 6, 2014, we forgave the uncollected balance. Additionally, we notified *** to discontinue attempts to collect the unpaid balance.
If we can provide additional information, please do not hesitate to contact me
Sincerely,
*** ** ***,
Senior Vice President, Chief Compliance Officer
Dear Ms***:
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This letter is in response to your letter dated February 3, regarding complaint #***. Attached is our response letter to Ms*** dated February 19, that we believe addresses the concern in her complaint. The letter will be placed in the mail today.
If we can provide additional information, please do not hesitate to contact me
Sincerely,
*** ** ***,
Senior Vice President, Deputy Chief Compliance Officer
face="Calibri" size="3">On September 1, 2015 Palmetto Bancshares, Inc. and its wholly owned subsidiary, The Palmetto Bank, merged with United Community Bank (“United”). United is the surviving entity and the responsible party for submitting the response to Ms. [redacted]’s complaint filed with the Revdex.com.
United representatives have worked with Ms. [redacted] over the past several months regarding the issues raised in her complaint. Most recently, United believes that Ms. [redacted] provided her online banking account credentials to someone not affiliated with the account and subsequently a counterfeit check was remotely deposited to the account through mobile banking. The decision to close the account was predicated by this incident, and our decision was communicated to our customer accordingly.
Upon receipt of the Revdex.com complaint, we provided a detailed written response to Ms. [redacted] for each item raised within the complaint. Additionally, we granted Ms. [redacted]’s request for an extended period of time to open an account with another financial institution prior to our closing her account with United. We trust this extended timeframes meets with her satisfaction, and as explained in the letter, we are happy to assist with transitioning electronic deposits and payments to the new financial institution.
Revdex.com of Upstate South Carolina
Roman;">Attention: *** ***
North Church Street, Suite C
Greenville, South Carolina
Complaint ID: ***
Dear *** ***:
We received your letter dated March 4, regarding complaint #***
We researched the complaint and our response to *** *** is enclosed. We have provided a summary below of our response to the client for each assertion in the complaint.
Assertion and 4: We performed a detailed review of the chronology of the *** *** line of credit. The activity was accurately reported to the credit bureaus in accordance to the Fair Credit Reporting Act. Payments that were initiated by the Bank were either directed by the client or within the Banks legal right of offset to draft the checking account.
Assertion 2: Regarding the checking account with the Bank, our review did not identify any transactions, with the exception of those mentioned above, in the account that were initiated by the Bank during the period covered in the complaint. Transactions and fees were processed according to the terms of the checking account
Assertion 3: In the spirit of goodwill, on March 6, 2014, we forgave the uncollected balance. Additionally, we notified *** to discontinue attempts to collect the unpaid balance.
If we can provide additional information, please do not hesitate to contact me
Sincerely,
*** ** ***,
Senior Vice President, Chief Compliance Officer
Dear Ms***:
">
This letter is in response to your letter dated February 3, regarding complaint #***. Attached is our response letter to Ms*** dated February 19, that we believe addresses the concern in her complaint. The letter will be placed in the mail today.
If we can provide additional information, please do not hesitate to contact me
Sincerely,
*** ** ***,
Senior Vice President, Deputy Chief Compliance Officer
face="Calibri" size="3">On September 1, 2015 Palmetto Bancshares, Inc. and its wholly owned subsidiary, The Palmetto Bank, merged with United Community Bank (“United”). United is the surviving entity and the responsible party for submitting the response to Ms. [redacted]’s complaint filed with the Revdex.com.
United representatives have worked with Ms. [redacted] over the past several months regarding the issues raised in her complaint. Most recently, United believes that Ms. [redacted] provided her online banking account credentials to someone not affiliated with the account and subsequently a counterfeit check was remotely deposited to the account through mobile banking. The decision to close the account was predicated by this incident, and our decision was communicated to our customer accordingly.
Upon receipt of the Revdex.com complaint, we provided a detailed written response to Ms. [redacted] for each item raised within the complaint. Additionally, we granted Ms. [redacted]’s request for an extended period of time to open an account with another financial institution prior to our closing her account with United. We trust this extended timeframes meets with her satisfaction, and as explained in the letter, we are happy to assist with transitioning electronic deposits and payments to the new financial institution.