Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I read the complaint and I am not sure what she means about too many teeth in the Upper denture. Whether I understand her complaint or not, I assure you that we will remake her denture if she is not happy with it. She had the denture made in November of 2016 and we made an adjustment on 12/6/16. She...
did not come back again until yesterday, 4/19/17. The ist assistant yesterday seated the patient and had the doctor come in. He then went to make the adjustment and a different assistant polished it and brought it back to the patient. When she put the denture in, she said it still was not right and the patient walked out despite the assistant's efforts to get her back in the chair so the doctor could look at it again. It is not unusual for the doctors to make several adjustments because they want to adjust the denture or partial gradually and not take too much off at one time. The patient left saying she would just go somewhere else and would not sit back down. We have 9 operatories, 3 doctors and yesterday only 5 assistants. The assistant cannot stay with the doctor while he is adjusting the denture outside the operatory because she might be needed by another doctor. Another assistant might polish the adjusted denture and deliver it to the patient as was the case yesterday. Her other complaint was that the upper denture denture does not fit with her partial. We do a wax bite to fit a new appliance with an existing one. I need to be sure that she had the partial with her when we made impressions for her upper denture.Sometimes patients need to come back in sooner than four months for adjustments particularly if they are biting their cheeks. She had only been back for one adjustment four months before the one yesterday and then chose to leave rather than let us adjust it again. Adjustments take time because removing too much can ruin the denture or partial.We will be glad to remake her denture at no charge, of course, but she needs to understand that it will need adjustments and patience on her part when she comes back. If she has her old denture, we can try to make it close to that one and she must bring her lower partial with her. We do a wax try-in where things can be changed if she is not happy with the appearance or the number of teeth. It is customary for an upper denture to have all upper teeth except for 3rd molars. If she does not have back natural teeth or back teeth on the partial, when she bites down it will hit on the front and make the upper plate drop down. There are many variables because everyone's mouth is different. She just needs to make it clear exactly what she wants and we will do our best to please her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I read the complaint and I am not sure what she means about too many teeth in the Upper denture. Whether I understand her complaint or not, I assure you that we will remake her denture if she is not happy with it. She had the denture made in November of 2016 and we made an adjustment on 12/6/16. She...
did not come back again until yesterday, 4/19/17. The ist assistant yesterday seated the patient and had the doctor come in. He then went to make the adjustment and a different assistant polished it and brought it back to the patient. When she put the denture in, she said it still was not right and the patient walked out despite the assistant's efforts to get her back in the chair so the doctor could look at it again. It is not unusual for the doctors to make several adjustments because they want to adjust the denture or partial gradually and not take too much off at one time. The patient left saying she would just go somewhere else and would not sit back down. We have 9 operatories, 3 doctors and yesterday only 5 assistants. The assistant cannot stay with the doctor while he is adjusting the denture outside the operatory because she might be needed by another doctor. Another assistant might polish the adjusted denture and deliver it to the patient as was the case yesterday. Her other complaint was that the upper denture denture does not fit with her partial. We do a wax bite to fit a new appliance with an existing one. I need to be sure that she had the partial with her when we made impressions for her upper denture.Sometimes patients need to come back in sooner than four months for adjustments particularly if they are biting their cheeks. She had only been back for one adjustment four months before the one yesterday and then chose to leave rather than let us adjust it again. Adjustments take time because removing too much can ruin the denture or partial.We will be glad to remake her denture at no charge, of course, but she needs to understand that it will need adjustments and patience on her part when she comes back. If she has her old denture, we can try to make it close to that one and she must bring her lower partial with her. We do a wax try-in where things can be changed if she is not happy with the appearance or the number of teeth. It is customary for an upper denture to have all upper teeth except for 3rd molars. If she does not have back natural teeth or back teeth on the partial, when she bites down it will hit on the front and make the upper plate drop down. There are many variables because everyone's mouth is different. She just needs to make it clear exactly what she wants and we will do our best to please her.