From: [redacted]
Sent: Thursday, May 29, 2014 2:20 PM
To: drteam
Subject: Complaint # [redacted] (Response)
>
> Texas School of Driving
> Complaint#...
[redacted] / Customer [redacted]
>
> In response to the
> complaint place on me and my school is false. The parent is not due
> a $349 refund.
>
>
> A student must complete
> 32 hours of classroom instruction which was completed and 14 hours of
> driving instruction (7 driving, 7 observing) in which one session is
> left to be completed. The week prior to the student schedule drive
> time the car was placed in the shop for repairs and was out of
> service, therefore changing the driving schedule. The student came
> the next week for his schedule drive time and I realize I had failed
> to cancel and reschedule and had another student schedule at the time.
>
> To correct the
> error I asked the student I was driving to stop their session and
> allow me to complete this student. I also elected to pick him up from
> school which is out of my ratio due to my mistake.
> I did not review my
> student records before informing the student of completion, however
> his Mother called and informed me he was due one more drive. I
> reviewed my records and agreed to do the drive and since he still had
> time before his 6 months to take the driving test with the DPS, I
> would complete the student I was driving and then fit him in. She
> became rude and using harsh words and profanity. She stated that he
> had not learned anything from me or my school. Which is untrue and I
> explained if she felt that way I would send a cancellation to the
> state to cancel his permit, because Texas School of Driving will not
> put anyone on the road that does not know the Rules of the Road.
>
> After meeting with the TEA (Texas Education
> Agency) on the matter, it was suggested and I agreed not cancel his
> permit, however the parent has to locate him another school and I will
> transfer his records. The student is due a one drive lesson refund,
> that I will calculate and refund the parent.
>
[redacted]
[redacted]
[redacted]
> [redacted]
>
From: [redacted]
Sent: Thursday, May 29, 2014 2:20 PM
To: drteam
Subject: Complaint # [redacted] (Response)
>
> Texas School of Driving
> Complaint#...
[redacted] / Customer [redacted]
>
> In response to the
> complaint place on me and my school is false. The parent is not due
> a $349 refund.
>
>
> A student must complete
> 32 hours of classroom instruction which was completed and 14 hours of
> driving instruction (7 driving, 7 observing) in which one session is
> left to be completed. The week prior to the student schedule drive
> time the car was placed in the shop for repairs and was out of
> service, therefore changing the driving schedule. The student came
> the next week for his schedule drive time and I realize I had failed
> to cancel and reschedule and had another student schedule at the time.
>
> To correct the
> error I asked the student I was driving to stop their session and
> allow me to complete this student. I also elected to pick him up from
> school which is out of my ratio due to my mistake.
> I did not review my
> student records before informing the student of completion, however
> his Mother called and informed me he was due one more drive. I
> reviewed my records and agreed to do the drive and since he still had
> time before his 6 months to take the driving test with the DPS, I
> would complete the student I was driving and then fit him in. She
> became rude and using harsh words and profanity. She stated that he
> had not learned anything from me or my school. Which is untrue and I
> explained if she felt that way I would send a cancellation to the
> state to cancel his permit, because Texas School of Driving will not
> put anyone on the road that does not know the Rules of the Road.
>
> After meeting with the TEA (Texas Education
> Agency) on the matter, it was suggested and I agreed not cancel his
> permit, however the parent has to locate him another school and I will
> transfer his records. The student is due a one drive lesson refund,
> that I will calculate and refund the parent.
>
[redacted]
[redacted]
[redacted]
> [redacted]
>