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Palms Painting

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Palms Painting Reviews (45)

*** was originally banned from the site in July for his actions on this listing:https://swapp**com/listing/VPU392/viewFirst he received warnings for violating our published policies for acceptable comments:https://swapp**com/faq/buy/appropriate_listing_commentsNote that several of ***'s comments are not publicly visible as they had to be removed by our staffThis resulted in the warnings. However, our warnings were not heeded and he continued to comment in violation of our policies.He also created another account, traced by IP address and user agent, to comment on the same listingCreating multiple accounts is also expressly prohibited by our site's Terms of Use:https://swapp**com/termsThese multiple infractions resulted in us banning his accountHe created another account to continue doing business on our site, which is another violationThis went undetected for some timeThis complaint was lodged in response to our actions of enforcing our ban.Swappa is a site that relies on the integrity of it's usersWe choose not to do business with individuals that violate our rules, ignore the warnings of staff, lodge threats, etc*** is banned from doing business on Swappa for violating multiple policies and we consider this matter closed

Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated September 15, The complaint was filed by *** *** and has a Revdex.com Complaint ID of ***.The person filing this complaint is not a customer of Swappa
They did not partake in any business with Swappa nor with any members of our siteThey do not even have a user account with us.This user filed a complaint against us based on the results of a free ESN check utility we provide on our site as a free public serviceThis ESN check tool gathers results from other sources then consolidates and presents them.This free public service we provide is used by nearly 40,people each day.Mr*** did not like the results returned for his smartphone's ESN check and immediately filed a complaint as a resultThis is comparable to someone filing a Revdex.com complaint against Google because they didn't like the search results.Mr***'s first email concerning his complaints was received by Swappa at 1:AM (in the middle of the night)The very first email contained both unreasonable demands and threats against our business:"If this information is still reporting incorrectly in hours, I will be filing a complaint with the *** *** *** office. Fix this now."We replied to this email within minutes, even though it was the middle of the nightOur support staff asked questions to gather more information.The next email from Mr*** was received just minutes later, but it did not answer the questions asked by our support staffInstead it notified us that a complaint was already filed with the Revdex.com."I am checking the esn of a phone I own and am trying to sellYou are retorting that it has a balance due and it does notI just filed a complaint against Swappa with the Revdex.com."This person filed a complaint with the Revdex.com within minutes of contacting us (in the middle of the night) with a complaint about a free service that is offered with no guarantees or warranties.Their final email to us ended with this line:"Good thing I already went to the Revdex.comYou are extremely arrogant."Mr*** is abusing the purpose of the Revdex.comHe had no reasonable grounds for complaint and he had no intention of working with our company to resolve any issue.Mr*** is not a customer of Swappa and did not partake an any business with our company. We do not wish to have any business relationship with this personThus we trust this matter has been settled.Please let us know if you have further questions or anything else we can provide to consider this matter resolvedThank you.Best regards,*** ***Swappa, LLC

Ref: ***While we understand ***'s concern at the time, this filing of a Revdex.com complaint is completely unwarranted.The seller shipped the item purchased within Swappa's guidelines for prompt shipping (two business days)At the time of this response, less than days after the purchase was made,
the buyer has already received their item.This complaint should be dismissed and we consider this matter settled

If the seller does not meet their requirements then the buyer is entitled to a full refund. You transacted directly with the seller and you confirmed, after receiving the device, that it met all the stated requirements. Swappa pre-screens listings verify all listings to the extent that we can, but never handles the device. The buyer must always verify after receiving the device that it is in the advertised condition. We provide a checklist for all items to check, including contacting the carrier and confirming the ESN status.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:The seller did not meet the requirements.  I had to pay $90 to try and unlock the phone that was sold to me with a "clean imei".  It was discovered that the imei was not clean.  I shouldn't have to pay to discover that I received something that was misrepresented.  Why should I be verifying the imei when your site says that you do not accept the sales of phones without clean imei #s?  Also, I never received a checklist.  All I was asked to do was write a review.
Regards,
[redacted]

[redacted] ref: [redacted]The buyer purchased a phone on [redacted] from another user, paying them directly, about one year ago in Nov 2015. For the transaction the buyer paid [redacted] $10 as a service fee for hosting the marketplace. About one year later the buyer has made the determination that the device was...

associated with a payment plan, which means it cannot be re-sold on [redacted]'s marketplace.If the buyer was sold a phone that does not meet our marketplace guidelines they have a right to a full refund. However, that refund has to come from the seller (which is not [redacted]) and has to come within PayPal's refund window of 180 days.Our site does have policies and safeguards in place for protecting against device's on payment plans being sold. Some devices have to be checked directly with AT&T by the seller and/or buyer due to AT&T policies. For each sale the buyer is also instructed to confirm the state of the device before completing the sale. We provide a checklist for doing so which is includes contacting the carrier to ensure they device isn't under a payment plan. The buyer completed the sale Nov 2015 confirming the device was acceptable and met our guidelines for sale. If this was done without confirming all items on the checklist then it must be acknowledged that a safeguard that would have prevented this situation one year later was bypassed. If the phone was determined to be unacceptable last year (or several months following), the buyer would have been able to receive a full refund without issue.Regarding the desired settlement: [redacted] was paid $10 as part of the sale for services performed about one year ago. [redacted] cannot consider paying the buyer $820 as requested because we are not the seller of the item.It is also worth noting that the original seller insists the device is paid off and that the mistake is AT&T's. Also, the device is still fully functional for the buyer.

Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated October 22, 2015. The complaint was filed by [redacted] and has a Revdex.com Complaint ID of [redacted]. Swappa reference: [redacted]The complaint states: "I bought iphone from [redacted] through...

swappa. In the post, the seller claimed that he is the original or the phone, and that the phone is new, factory unlocked. all of this was not true..."We are sorry to see [redacted]'s complaint and his dissatisfaction with [redacted]. However, the buyer's very statement reveals why filing a complaint against Swappa in this situation is inappropriate. He did not buy a phone from Swappa; rather his complaint should be lodged against the seller.Stated: "swappa admitted that it was a mistake to post this phone, yet they did nothing to remedy this situation."Saying "swappa admitted that it was a mistake" is not accurate. The seller (who is not Swappa) admitted they made a mistake and worked to remedy the situation.Further Saying Swappa did nothing to remedy the situation is flatly untrue. Swappa provided timely support in the situation, provided a private forum for the buyer and seller to communicate, provided a rating system for the buyer to lodge a complaint, etc. We also refund our proceeds of the sale ($10).Stated: "Swappa deleted my warning comment to other customers about this seller."The buyer spam/commented on un-related listings on the site to flame the seller. This is a direct violation of our site's stated policies.The buyer goes on to state that a "Desired Settlement" is "refund of shipping cost($20) plus paying for loss caused by their fraud products ($50) for my blocked [redacted] account"As previously stated Swappa has already refunded 100% of the proceeds to us for the sale. Any further reimbursements beyond a refund would have to be requested from the seller who sold them the item.As Swappa is a marketplace connecting buyers and sellers Swappa did not sell the buyer the device and were are not a "middleman" party to the transaction. Swappa was not paid for the phone, so unfortunately cannot further refund or reimburse the buyer.Again, we are disappointed to see [redacted]'s dissatisfaction, but the complaint should be filed against he party that sold him the device, not against Swappa.Please let us know if you have further questions or anything else we can provide to consider this matter resolved. Thank you.Best regards,[redacted]Swappa, LLC

Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated October 27, 2015. The complaint was filed by [redacted] and has a Revdex.comComplaint ID of [redacted]. Swappa reference: [redacted]The complaint states: "I...

purchased a phone for my [redacted] service using the Swappa website. The listing said the phone 'will work on any network worldwide' The phone does not work on [redacted] because it is a 'CDMA network. This phone only works on GSM networks.'"The phone purchased was clearly and unambiguously advertised as a GSM Unlocked phone. Specifically the device was: Samsung Galaxy S6 edge (Unlocked) [[redacted]]. Technical specifications for this device are widely available, including from the manufacturer, and define which cellular bands are supported. The model of phone the buyer selected and purchased is not compatible with [redacted]'s network.Swappa holds sellers accountable for delivering the product advertised. Because the seller apparently provided the advertised product in the advertised condition we do not see that they violated any policies. They buyer disagreeing with part of the seller's comment about network compatibility ignores context.Nonetheless, if the buyer feels something was misrepresented they have the option of appealing to PayPal for dispute resolution.Either way, filing a complaint against Swappa in this circumstance is quite inappropriate. The buyer states in their Desired Settlement: "I would like to return the phone that does not work on my [redacted] service and receive my money back."Unfortunately this shows a misunderstanding of how Swappa works. Because we did not sell or ship the buyer a device, we cannot accept the return nor provide a refund. The buyer must work with the seller (which is not Swappa) to this end. We hope they are able to workout a resolution.Please let us know if you have further questions or anything else we can provide to consider this matter resolved. Thank you.Best regards,[redacted]Swappa, LLC

Ref: [redacted]The buyer purchased a phone on Swappa in March 2016 from another user, paying them directly. For the transaction the buyer paid Swappa $10 as a service fee for hosting the marketplace. Nearly 12 months later the buyer has made the determination that the device has an issue that existed...

before the item was sold.If the buyer was sold a phone that does not meet our marketplace guidelines they have a right to a full refund. However, that refund has to come from the seller (which is not Swappa) and has to come within PayPal's refund window of 180 days.Swappa has policies and safeguards in place for protecting against devices on payment plans being sold. However, some devices have to be checked directly with carriers by the seller and/or buyer due to carrier policies. For each sale the buyer is also instructed to confirm the state of the device before completing the sale. We provide a checklist for doing so which is includes contacting the carrier to ensure the device isn't under a payment plan. The buyer completed the sale March 2016 confirming the device was acceptable and met our guidelines for sale. If this was done without confirming all items on the checklist then it must be acknowledged that a safeguard that would have prevented this situation was knowingly bypassed by the buyer. If the phone was determined to be unacceptable within PayPal's refund window the buyer would have been able to receive a full refund without issue.Regarding the desired settlement: Swappa is not the seller or middleman to this transaction. We operate the marketplace as facilitators allowing buyer and seller to transact directly. Swappa cannot consider reimburse the buyer as requested because we are not the seller of the item.Fault for selling a device that does not meet our guidelines lies with the seller as Swappa never handles the device. The seller's account has been noted and reviewed due to this incident.

Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated November 2, 2015. The complaint was filed by [redacted] and has a Revdex.com Complaint ID of [redacted]. Swappa reference: [redacted]The buyer selected and purchased a phone with a shattered screen from...

another seller in the Boneyard section of our site, a separate section where damaged and blacklisted devices can be sold for repair or parts.The buyer did not pay Swappa any money from this transaction. It was a direct purchase from another user. Swappa holds sellers accountable for delivering the product as advertised.  Unfortunately in this situation the buyer did not contact Swappa until more than 6 months after the purchase to complain of any problem. This is past the window that [redacted] allows for filing a [redacted] dispute to force a refund.As the buyer did not transact with Swappa and did not notify us of any issue with their seller until more than 6 months after the date of the transaction there is little our support staff can do to assist him. Any further action will have to be pursued with the seller that sold him the device.Please let us know if you have further questions or anything else we can provide to consider this matter resolved. Thank you.Best regards,[redacted]Swappa, LLC

This issue was resolved with the user before Swappa was even notified of the Revdex.com complaint. They had issues accepting payment with PayPal and our staff helped them resolve their issue and sell their device successfully again. Please dismiss this complaint. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:On their website they have various hyperlinks titled "Buy with Confidence" which redirects the user to the following quote " Get what was advertised or get a refund. Period." There is an awful lot of excuses for why they cannot resolve this issue and to the point where it is pretty clear they cannot guarantee a refund whatsoever. As of 2/13/2017, I have not received a refund for the defective device sold on their website. Swappa has no influence on paypal's refund process and therefore is misleading the customer by stating they will get refunds, "period". Swappa wants the benefit of offering customer satisfaction and protection while not actually being responsible in the event a breach occurs... they simply try to pass it off to Paypal. This behavior is also evident in their customer service practices. Their "hand written" responses are clearly generic templates that require the user to go to paypal. There was nothing personal about the message other than the CS rep misspelling my name in one of the emails. I guess when you write in the customers name in the template you are allowed to call it hand written.     Regards,
[redacted] Im

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The primary concern was ensuring that action was taken against the seller. While I completely disagree regarding the one year time frame - as this is the case of the seller selling something he didn't own and there is isn't any legal precedence for saying the seller has no responsibility after one year - I don't feel Swappa will remedy the situation.Nevertheless this is a missed opportunity by Swappa as this decision will end up costing them more than if they had agreed to cover this. I had a previous issue with an LG G3, and I gave Swappa the benefit of the doubt, and now this issue. Their business model is fundamentally dependent on sellers selling items that are stolen, financed and items that otherwise should not be sold.I've made three purchases on Swappa and two have had problems that Swappa has been unresponsive to help with. That's what I will let friends, family, coworkers, and everyone know.
Regards,
[redacted]

Ref: [redacted]If [redacted] did not directly contact the carrier to confirm financial status then he bypassed verification necessary to completing the sale and shares blame with the seller in this situation. If [redacted] did contact the carrier to confirm device status as instructed by Swappa before completing the sale then the carrier provided false information and is to blame (the seller could blame them as well).Still, action was taken against the seller; their account was reviewed and they received a penalty rating for all other potential buyers to see.Either way, if the carrier was providing incorrect information to both buyer and seller then how could Swappa possible be blamed? If the buyer did not receive what they expected then they deserve a refund. However, claiming a problem one year later is not a reasonable time-frame for support under these circumstances.

Ref: [redacted]Due to the buyer's complaints we recommended the return the item and receive a refund. The buyer was refunded the Swappa fee for this transaction before the complaint was filed.For the payment to the seller of the item the buyer will need to get a refund from the seller who they...

transacted with directly to purchase. As the buyer agreed to use PayPal to conduct the transaction but they will have to follow their process for dispute resolution.The claim "They use generic templates to respond to all customers" is false. The buyer received at least four hand-typed emails from our director of support; response time of replies can all be measured in minutes.Due to our refund and advisement we consider this matter closed. Due to the content of this complaint we consider our business with the buyer concluded.

We are glad the buyer has received a refund in accordance with our policies and with our assistance. Unfortunately many of their other assertions are incorrect. Especially the notion that Swappa engages in illegal activity, which is absolutely false.Here is the cited checklist which has been posted since 2013 and linked to from every sale page (twice) on the site:[redacted]/Please note relevant text: a. "We do just about everything we can ahead of time to try to ensure a device listed on Swappa is fit for sale. Still, it's up to you as the buyer to give your new, gently used device a proper inspection as soon as you receive it to hopefully avoid any issues down the road."b. "Check the ESN and its status with your carrier. Even if the device activates you want to try to make sure there won't be any problems down the road, such as the device being blacklisted for non-payment. Yes, Swappa checks ESN numbers for devices listed for sale, but there is no guarantee what you received matches what we checked. So check it on your own to be sure."Fault for selling a device that does not meet our guidelines lies with the seller (ThePowerSellers) as Swappa never handles the device. The seller's account has been noted and reviewed due to this incident. The buyer has been refunded in full. We consider this matter to be concluded.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I made several complaints for a month and a half prior to finally getting to the bottom of the problem. I thought it was my carrier, I thought it was the service I was using, they all pointed me to the phone as being the problem. I have documentation of all of the problems I have been having. If they want to reject the repayment that's one thing, but I'm not going to say that the complaint is resolved when it isn't. They should at the very least send a strong message to bad sellers that they can't just sell bad products on their site. If it's my fault for being duped that's one thing, but there are definitely things Swappa could do and they are not.
Regards,
[redacted]

This user was involved in one or more failed sales. Certain data related to activity on our site is preserved in accordance with our Terms of Use ([redacted]).The user's account has been disabled in accordance with our Terms and policies....

We consider this matter settled.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Swappa, Limited Liability Corporation again failed to produce any evidence or proof of what exactly I did wrong. I have nothing further to say here other than what I already said and the terms that I requested have not changed. If I violated their site rules but they let me continue do business because I went "undetected" as they claim, that is not my fault. They banned me after I tried to use their site to make a sale (they have a oblique system where buyer pays fees, not the seller). In other words, they let me work on their site as a buyer because I was creating revenue for them, when I tried to make money for myself, they banned me. It should be recorded that whoever is replying to these messages from Swappa, Limited Liability Corporation has sent contradicting statements. In their first response, they said that the ban was temporary and they let me work on their site after it expired. Now they are saying that I was going by undetected. How did I get banned and went undetected at the same time?
Regards,
[redacted]

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Address: 9747 Eileen Court, Hayden, Idaho, United States, 83835

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