We have been a customer here 2-timesmonths ago, we had all of our Continental tires changed hereUnfortunately, after months, we were on a highway and of the tires got punched and eventually brokeAfter we got back from our 3-week vacation, I took the tire back to Palo Alto Bimmer and asked if the tire itself provided any warrantyThe guy looked at my broken tire, told me that it was not repairable, and told me that we drove on the tire and broke itFeeling helpless, I asked if they could check for manufacturer warranty for meI was told to leave the tire in the store and they will get back to me
Waited for days and no one called meI called them up and asked about my tireThe staff said to me, 'I took a picture of your tire and sent it to them (Continental Tire), they laughed at meWe can put in a new tire for you for $175.' I asked them to call Continental tire and told them what happened to us on the highwayThe staff told me that it was a waste of their timeIf I wanted I could call them myself
I looked up Continental Tires and called customer serviceI explained our situation and the representative told me that our tire should be covered under warrantyI then called Palo Alto Bimmer againThey asked if I told them that we drove on the punched tire and broke itI had to call Continental tire againThe representative heard my story and still said our tire should be covered under warrantyWe were then referred to America's Tire, who talked to Continental tires, and replaced our broken tire (exception granted because we did not have the original purchase tire receipt) for just under $of labor cost
The fact that Palo Alto Bimmer was reluctant to help us claim for our manufacturer warranty really made me doubt where the store sourced their 'Continental tires', or if they have already thrown away our purchase receipt to avoid the hassle of honoring the warranty that their clients are entitled to
We have been a customer here 2-timesmonths ago, we had all of our Continental tires changed hereUnfortunately, after months, we were on a highway and of the tires got punched and eventually brokeAfter we got back from our 3-week vacation, I took the tire back to Palo Alto Bimmer and asked if the tire itself provided any warrantyThe guy looked at my broken tire, told me that it was not repairable, and told me that we drove on the tire and broke itFeeling helpless, I asked if they could check for manufacturer warranty for meI was told to leave the tire in the store and they will get back to me
Waited for days and no one called meI called them up and asked about my tireThe staff said to me, 'I took a picture of your tire and sent it to them (Continental Tire), they laughed at meWe can put in a new tire for you for $175.' I asked them to call Continental tire and told them what happened to us on the highwayThe staff told me that it was a waste of their timeIf I wanted I could call them myself
I looked up Continental Tires and called customer serviceI explained our situation and the representative told me that our tire should be covered under warrantyI then called Palo Alto Bimmer againThey asked if I told them that we drove on the punched tire and broke itI had to call Continental tire againThe representative heard my story and still said our tire should be covered under warrantyWe were then referred to America's Tire, who talked to Continental tires, and replaced our broken tire (exception granted because we did not have the original purchase tire receipt) for just under $of labor cost
The fact that Palo Alto Bimmer was reluctant to help us claim for our manufacturer warranty really made me doubt where the store sourced their 'Continental tires', or if they have already thrown away our purchase receipt to avoid the hassle of honoring the warranty that their clients are entitled to