Paloma Express

Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com When the package being disputed was sent the customer was told "If nothing goes wrong it will be delivered within two weeksIf for any reason any other package within the same delivery has something suspicious they will stop all the shipment to be revised and it will be delayed." In my point of view she had previous warning it could be delayedWe also offer an insurance so if the package is lost or stolen the customer would get a reimbursementThe receiving customer changed the contact phone number, the sending customer did not tell us so it delayed it even moreThe package has been ready to be received it has been there for two weeks; it has not been given to the receiving customer because we did not have the right contact information and the sending customer was recently contactedThe customer updated this information recently so this package should be delivered to the right person soonIf you search online there was a change in aduana personnel which delayed all shipments in a certain time frame in which this package was includedI don't believe it was my fault for the delay of this delivery Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The package was supposed to arrive in JulyAnd the package barely arrived on September 2015, and it didn't arrive to the right destination, I want my package to arrive to the right address and I want my money back, because it took over months to arrive and it wasn't the right address and I had insurance one itYou can contact me at XXXXXXXXXX in Spanish please and also have the lady from the store contact me as well, thank you Final Consumer Response / [redacted] (4200, 15, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The adress was completePlease contact me at XXX-XXX-XXXX Final Business Response / [redacted] (4000, 17, 2015/10/21) */ There is really nothing I can argue my part of the job has been completeThis package was sent out of the country once it leaves the country it is no longer handled through my storeIt is then handled and delivered by the countries regulationsThe office to which it was delivered tried contacting the customer receiving the package; after two weeks of no response I was notifiedWhen I notified the customer she was aware the contact information had changed, that she did not think the information should have been updated is out of my controlThere is not much I can do, I gave her an approximate date of delivery but I never guaranteed her a specific dateThe package was delivered any delays due to government regulations should be understood are out of my controlShe can also contact the office in charge of the shippingIf desired I will gladly give her the contact information of the companyShe talked to them in the store but if she thinks its my fault she can talk to the company, they can further explain the process to her and if she is unsatisfied she can have her questions and concerns answered by them

Initial Business Response /* (1000, 8, 2015/09/25) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
When the package being disputed was sent the customer was told "If nothing goes wrong it will be delivered within two weeksIf for any
reason any other package within the same delivery has something suspicious they will stop all the shipment to be revised and it will be delayed." In my point of view she had previous warning it could be delayedWe also offer an insurance so if the package is lost or stolen the customer would get a reimbursementThe receiving customer changed the contact phone number, the sending customer did not tell us so it delayed it even moreThe package has been ready to be received it has been there for two weeks; it has not been given to the receiving customer because we did not have the right contact information and the sending customer was recently contactedThe customer updated this information recently so this package should be delivered to the right person soonIf you search online there was a change in aduana personnel which delayed all shipments in a certain time frame in which this package was includedI don't believe it was my fault for the delay of this delivery
Initial Consumer Rebuttal /* (3000, 11, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The package was supposed to arrive in JulyAnd the package barely arrived on September 2015, and it didn't arrive to the right destination, I want my package to arrive to the right address and I want my money back, because it took over months to arrive and it wasn't the right address and I had insurance one itYou can contact me at XXXXXXXXXX in Spanish please and also have the lady from the store contact me as well, thank you
Final Consumer Response /* (4200, 15, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The adress was completePlease contact me at XXX-XXX-XXXX
Final Business Response /* (4000, 17, 2015/10/21) */
There is really nothing I can argue my part of the job has been completeThis package was sent out of the country once it leaves the country it is no longer handled through my storeIt is then handled and delivered by the countries regulationsThe office to which it was delivered tried contacting the customer receiving the package; after two weeks of no response I was notifiedWhen I notified the customer she was aware the contact information had changed, that she did not think the information should have been updated is out of my controlThere is not much I can do, I gave her an approximate date of delivery but I never guaranteed her a specific dateThe package was delivered any delays due to government regulations should be understood are out of my controlShe can also contact the office in charge of the shippingIf desired I will gladly give her the contact information of the companyShe talked to them in the store but if she thinks its my fault she can talk to the company, they can further explain the process to her and if she is unsatisfied she can have her questions and concerns answered by them

Initial Business Response /* (1000, 8, 2015/09/25) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
When the package being disputed was sent the customer was told "If nothing goes wrong it will be delivered within two weeks. If for any...

reason any other package within the same delivery has something suspicious they will stop all the shipment to be revised and it will be delayed." In my point of view she had previous warning it could be delayed. We also offer an insurance so if the package is lost or stolen the customer would get a reimbursement. The receiving customer changed the contact phone number, the sending customer did not tell us so it delayed it even more. The package has been ready to be received it has been there for two weeks; it has not been given to the receiving customer because we did not have the right contact information and the sending customer was recently contacted. The customer updated this information recently so this package should be delivered to the right person soon. If you search online there was a change in aduana personnel which delayed all shipments in a certain time frame in which this package was included. I don't believe it was my fault for the delay of this delivery.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The package was supposed to arrive in July. And the package barely arrived on September 24 2015, and it didn't arrive to the right destination, I want my package to arrive to the right address and I want my money back, because it took over 2 months to arrive and it wasn't the right address and I had insurance one it. You can contact me at XXXXXXXXXX in Spanish please and also have the lady from the store contact me as well, thank you.
Final Consumer Response /* (4200, 15, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The adress was complete. Please contact me at XXX-XXX-XXXX
Final Business Response /* (4000, 17, 2015/10/21) */
There is really nothing I can argue my part of the job has been complete. This package was sent out of the country once it leaves the country it is no longer handled through my store. It is then handled and delivered by the countries regulations. The office to which it was delivered tried contacting the customer receiving the package; after two weeks of no response I was notified. When I notified the customer she was aware the contact information had changed, that she did not think the information should have been updated is out of my control. There is not much I can do, I gave her an approximate date of delivery but I never guaranteed her a specific date. The package was delivered any delays due to government regulations should be understood are out of my control. She can also contact the office in charge of the shipping. If desired I will gladly give her the contact information of the company. She talked to them in the store but if she thinks its my fault she can talk to the company, they can further explain the process to her and if she is unsatisfied she can have her questions and concerns answered by them.