Palumbo's Car Care Center, Inc.

I've been taking our cars here for almost years now Not only do I not have any complaints, they have actually taken care to resolve any errors they've made in diagnosing the car It took trips over weeks to correct a problem with a noise when turning the wheelIt turned out to be the new struts installed by them several months earlier They charged for labor only the 1st time it was brought in, but days of labor later, no charge they also gave us a free high mileage oil change and a break on new tires for our inconvenience

PALUMBO’S CAR CARE CENTER INC
Pulaski Highway Newark, DE 19702 *** *** *** 2/10/2018 Revdex.com of Delaware ** *** *** *** *** ** *** *** *** Thank you for contacting us regarding our client Mr***. I have been away on business and the first I heard of this Revdex.com complaint was the day I faxed you requesting more information. My apologies for the delayHopefully we can come to a satisfactory conclusion on this matter for all parties involvedTo help keep my response brief and on topic I have limited my comments to what I feel is pertinent to this complaint On 10/Mr*** brought the car in for brake grind noise and some other previously agreed upon unrelated workWe found the brake calipers were failing, locking up the brake pads onto the rotors grinding the brake pads on the right side into the rotorThis condition will also result in a loss in brake performance and is generally considered unsafe nonetheless the brakes were noisyIn addition we noticed a problem with worn out motor mounts creating a knocking sound. Mr*** states it was his “2nd time back”The previous “time” he brought this car to us was nearly four months (6/28/17) & 4,miles (144,miles) before AND there is no record of Mr*** submitting any complaint whatsoever. The “front brake line” repair Mr.***’s had mentioned is not a brake line at all but two rubber brake hosesWe replace a steel brake line repair in (30,miles ago) that has no issues with the brake hoses we replaced last OctoberMr*** correctly stated that he was given a price on the brake work and another, separate price on motor mount workThe brake estimate was in the neighborhood of $and the motor mount estimate with new belt was approximately $670.00, totaling approximately $1370. Mr*** approved the brake repairs alone, nothing else, because as I earlier stated the unsafe nature of the brake problem took priorityGenerally grinding brakes are considered unsafe, worn motor mounts are notIn addition because of the parts availability (next day) and labor time involved the additional motor mount work could not have been completed in the time Mr*** was waitingHe did NOT approve both repairs otherwise we would have performed both repairs and charged Mr*** the $1400+/-. Mr*** final invoice shows a future estimate for the motor mount repairsIt is right on his billOur policy is to review these future work estimates with customers before they leaveMr.*** goes on to state that on his ride home after leaving our shop that he “noticed no change”. Mr*** did not notice that his brakes were no longer grinding or noisy? In regards to Mr.*** statement regarding our lack of returned callsI cannot speak to that other than I know there was an issue with having an incorrect phone numberFurthermore I did leave at least one message myself on Mr*** phone when I got back in townHe states that he spoke to the “service agent” and that he “did not want to resolve the issue”The resolution is to purchase the remaining repairsIt is that simple. Mr*** did not mention that only days after the repairs were made he STOPPED payment on the checkIs this the conduct of someone who wants to resolve an issue? Mr*** and I finally spoke on 11/and I added to his file a new second phone numberAt that time we had what I felt was a productive conversation and I offered for him to bring the car in so we could drive the car, look it over & talk face to faceI made a special appointment that he would bring the car in on Saturday Dec 2nd at 10am Mr.*** did not show up, he did not even bother to call PALUMBO’S CAR CARE CENTER INC Pulaski Highway Newark, DE 19702 *** 2/10/ In Summary Repairs in October have NO connection to repairs 4,miles earlier in JuneRepairs in October have NO connection to repairs 30,miles earlier in Mr*** admits that our representative explained to him what we were recommending and that he was given estimates on two different repairsBoth repair estimates totaled more than twice what he paid. Mr*** is trying to have us believe that he thought the $he paid included nearly $worth of repairs that would have taken days to complete? 5. Why would we document on his invoice the recommended future repairs and pricing, if it was supposed to have been completed during this same visit? Four days after leaving our shop, he stops payment on his check and we didn’t call him about it? But he calling us TWICE is his good faith attempt of rectifying the situation? 7. After agreeing to come in and discuss the situation and for us to check the carHe fails to show up for his appointment Because of Mr*** history we have been holding off on taking legal actionYet we need to have this stop payment check ($689.35) and related charge ($45) paid immediately by cash or otherwise we have no other choice but to report this go to the proper authoritiesOnce this is paid, I would be happy to discuss a potential solution on the remaining repairs if he still wants or needs them Thank You, *** ***

Brought a car in for a noise it made while steering The last thing we thought it might be were the new struts put on there several months ago After replacing the front lower ball joint, no other charges for labor were assessedThe noise came back a few days late The Left outer tie rod was replaced(the car had just over 110K miles on it.) The problem did not go awayNo charge but $for the partno charge for labor or alignment The new struts were eventually replaced which solved the problem No charge for new struts or alignment I am impressed that they took care of us and did not charge for the days of labor it took to get to the difficult to diagnose issue after the initial visit They even gave us a break when we got new tires and an oil change on the car to make up for any inconvenience We've never been charged for something that was not done, and if it didn't fix the issue, they did not charge to find the issue

Quoted $for installed used tire ($232) + oil change $total on phone by ***Dropped off at 11:30am I added that I had the spare tire on that I needed back under the carNo call that it was done, so I went to the shop and waited at 3:00pm they close at 4:00pmOnce there car was in bay but not worked oncustomer (female)came in and thanked them profusely for fitting her in and paid for their lunchAnother customer (female)came in and thanked for getting done so quicklyBoth times pulled they pulled the customer cars in front of the shop for themI questioned the modified price of the oil change to $as well as the price to put the spare tire back on $total price $Also my car did not get pulled in front like everyone elsesI had to walk to mine that was parked in the parking lotAlso the tires that they said they had to fit my car was mysteriously mislabeled how a tire was mislabeled I do not know but I didn't get the original tires that was supposed to be on the car P245/65R105T I received P245/70R108S and they said that they were an upgrade for the same priceEven though I know 105T and 108S is not the same speed rating, and I do not know if the tread depth were the sameBut I thank them for taking off the tires that I had on because the wires were showing on all (4) tires but I would not use them ever againSo far no such thing as a honest mechanic I am still lookingOh and I received the keys to my car at 3:55pmI did not see them when they put it in the parking lotOh well still In Search Of