Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for the opportunity to respond further Attached is a detailed account of my experience with Pam Air Services As you will see and in summary, I indeed signed two authorizations for the amounts charged, however: (1) I authorized the first charge of $as the technician was leaving my house and he assured me that the system was fixed, but that it would take some time before the thermostat would register the cooling Instead, the unit was not working at all and I immediately called Pam Air with the update, and specifically instructed them not to process the payment because the system was not fixed as promised And (2) I authorized the second charge of $1,against my will because the unit was still not working at all, but it was the only way Pam Air would agree to return to my residence You will see my handwritten note on the attached authorization.After multiple incorrect assessments of the problem, by multiple technicians, Pam Air is trying to charge me for their technicians' incompetence, instead of charging me for what was actually causing the problem - replacement of one piece of equipment (the coil unit) that they installed a few years prior that was still 100% under warranty Ironically, on their very first visit to my house they noted that "the coils were frozen over" but once defrosted they failed to inspect the coil unit itself! To add insult to injury, they are misrepresenting to Revdex.com that they replaced the thermal expasion valve (TXV) when, in reality, the TXV is already built into the new coil unit (in fact, it was the technician himself who explained, and showed, this to me) While the TXV can be replaced as an individual part, doing so would still not have fixed my system because the coils themselves were leaking Finally, when I asked for a revised bill detailing my total exact charges broken out by labor and parts, Pam Air said that I could not provide a detailed breakdown In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for the opportunity to respond further Attached is a detailed account of my experience with Pam Air Services As you will see and in summary, I indeed signed two authorizations for the amounts charged, however: (1) I authorized the first charge of $as the technician was leaving my house and he assured me that the system was fixed, but that it would take some time before the thermostat would register the cooling Instead, the unit was not working at all and I immediately called Pam Air with the update, and specifically instructed them not to process the payment because the system was not fixed as promised And (2) I authorized the second charge of $1,against my will because the unit was still not working at all, but it was the only way Pam Air would agree to return to my residence You will see my handwritten note on the attached authorization.After multiple incorrect assessments of the problem, by multiple technicians, Pam Air is trying to charge me for their technicians' incompetence, instead of charging me for what was actually causing the problem - replacement of one piece of equipment (the coil unit) that they installed a few years prior that was still 100% under warranty Ironically, on their very first visit to my house they noted that "the coils were frozen over" but once defrosted they failed to inspect the coil unit itself! To add insult to injury, they are misrepresenting to Revdex.com that they replaced the thermal expasion valve (TXV) when, in reality, the TXV is already built into the new coil unit (in fact, it was the technician himself who explained, and showed, this to me) While the TXV can be replaced as an individual part, doing so would still not have fixed my system because the coils themselves were leaking Finally, when I asked for a revised bill detailing my total exact charges broken out by labor and parts, Pam Air said that I could not provide a detailed breakdown In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***