Pam's Produce

I am writing to you regarding complaint ID # [redacted] submitted on August 11, I reviewed [redacted] ' statement of the problem and offer the following information: Aspen Athletic Clubs has refunded [redacted] $to his credit card ending in ***Attached is the receipt for proof that the refund has been completed [redacted] is terminated in Aspen Athletic Clubs member module and all billing information has been deleted, In Health, Taylor SAspen Athletic Clubs [redacted] .com

I am writing to you regarding complaint ID# [redacted] submitted on June 4th, I reviewed [redacted] 's statement of the problem and offer the following information: [redacted] signed a couple contract with [redacted] on 08/19/ [redacted] agreed to be responsible for the billing of both parties and provided his credit card for Aspen Athletic Club to collect monthly dues that would be owed [redacted] did not fill out a cancellation notice at Aspen Athletic Club until 08/29/Aspen Athletic Club's policy states that every member must fill out a cancellation form or send a certified letter stating they would like to cancel to end their membershipIf neither of those two options are fulfilled, billing is automatically picked up and the members membership continuesAttached are [redacted] 's Membership Contract and New Member Checklist [redacted] signed Aspen Athletic Club's Membership Contract and New Member Checklist which clearly states"If I wlsh to cancel, I understand it will take days to stop my membershipI also understand that I need to cancel at the club in writing or through certified mall onlyI also understand that I cannot cancel by phone, fax or internet"Our policies are clearly stated and adhered toThere will be no refund issued to [redacted] Aspen Athletic Club cancelled [redacted] 's membership as of 08/29/and his last billing was 08/16/In Health, Taylor SAspen Athletic Clubs

I am writing to you regarding complaint ID # [redacted] submitted on March21st, 2017. I reviewed [redacted] 's statement of the problem and offer the following information: [redacted] has been a member of Aspen Athletic Clubs since 12/12/11. She signed Aspen Athletic Clubs personal training... agreement on 09/23/14, paying $250.00 for 10 sessions. [redacted] used two sessions to train with Aspen Athletic Clubs personal trainer Ryan. After [redacted] was informed of Ryan no longer being employed, she was told she could train with another trainer (stated on PT agreement under policy and rules #3). She then used the remaining eight sessions to train with Aspen Athletic Clubs personal trainer Kevin. On 11/19/14 [redacted] signed another Aspen Athletic Clubs personal training agreement with Kevin for 10 1/2 hour sessions at a cost of $250.00. At that time she did not pay the $250.00 but signed the agreement ensuring she understood all Aspen Athletic Clubs policies regarding a personal training agreement. Aspen Athletic Clubs personal training agreement clearly states "NO REFUNDS: You acknowledge that all fees for participating in the privilege specified are immediately earned when you join. Except for your rights under the "Three Day Cancellation" section of the agreement, you are not entitled to a refund of any such fees". [redacted] signed and dated this agreement ensuring she understood no refunds would be issued. [redacted] signed Aspen Athletic Clubs personal training agreement understanding she would pay $250.00 for 10 1/2 hour sessions with Kevin. She is still responsible to pay the $250.00 because she signed and agreed to the contract. In Health, Taylor S. Aspen Athletic Clubs

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Aspen wants me to pay the gym fee for all the months that I have not used their services, they will also not cancel my membership over phone and kept sending me bills, the contract they have on file has ecpired more than year ago Regards, [redacted]

Aspen Athletic Clubs has provided valid signatures and always stands by honesty and trustworthinessWe apologize for the way you feel towards our business and only want the best experience possible for our members and guestsAs of today, Aspen Athletic Clubs is removing the $debt on your account in good faithRegards, Taylor SAspen Athletic Clubs

I am writing to you regarding complaint ID# *** submitted on June 4th, I reviewed *** ***'s statement of the problem and offer the following information: *** *** signed a couple contract with *** *** on 08/19/*** agreed to be responsible for the billing of both
parties and provided his credit card for Aspen Athletic Club to collect monthly dues that would be owed*** did not fill out a cancellation notice at Aspen Athletic Club until 08/29/Aspen Athletic Club's policy
states that every member must fill out a cancellation form or send a certified letter stating they would like to cancel to end their membershipIf neither of those two options
are fulfilled, billing is automatically picked up and the members membership continuesAttached are *** ***'s Membership Contract and New Member Checklist *** signed Aspen Athletic Club's Membership Contract and New Member Checklist which clearly states"If I wlsh to cancel, I understand it will take days to stop my membershipI also understand that I need to cancel at the club in writing or through certified mall onlyI also understand that I cannot cancel by phone, fax or internet"Our policies are clearly stated and adhered toThere will be no refund issued to *** ***Aspen Athletic Club cancelled *** ***'s membership as of 08/29/and his last billing was 08/16/In Health, Taylor SAspen Athletic Clubs

Aspen Athletic Clubs has provided valid signatures and always stands by honesty and trustworthinessWe apologize for the way you feel towards our business and only want the best experience possible for our members and guestsAs of today, Aspen Athletic Clubs is removing the $debt on your account in good faith. Regards, Taylor SAspen Athletic Clubs

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That account is incorrect As documented, my membership was cancelled when I emailed Aspen customer service to inquire further about the rules they claimed were being broken It was at that point I was told my membership was being cancelled because I emailed customer service, rather than going directly to management at the location I have this conversation with the personal training manager recorded if needed as I had informed Aspen I would be recording our interactions going forward when the statements began I will be more than happy to provide if they continue to claim my membership was cancelled for any reason other than me asking for clarification of rules with their management Due to my membership being cancelled despite me following all posted policies and asking for those policies to be made more clear instead of ambiguous, the only acceptable resolution for me will be a refund of the fees I paid to setup my membership
Regards,
*** ***

I am writing to you regarding complaint ID # *** submitted on August 11, I reviewed *** ** ***' statement of the problem and offer the following information: Aspen Athletic Clubs has refunded *** *** $to his credit card ending in ***Attached is the receipt
for proof that the refund has been completed*** *** is terminated in Aspen Athletic Clubs member module and all billing information has been deleted, In Health, Taylor SAspen Athletic Clubs ***.com

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Aspen wants me to pay the gym fee for all the months that I have not used their services, they will also not cancel my membership over phone and kept sending me bills, the contract they have on file has ecpired more than year ago
Regards,
*** ***

I am writing to you regarding complaint ID #*** dated October 16, I reviewed *** *** ***'s statement of the problem and offer the following information: *** *** *** enrolled as member with Aspen Athletic Clubs (AAC) on December 12, He paid $for his membershipBoth
he and an AAC sales representative signed the membership agreementAdditionally, *** signed a new member checklistBoth of these documents highlight AAC's policiesBy signing these documents, Mr*** agreed to uphold these policiesBeginning in August, 2015, AAC staff at the *** location made several attempts to communicate with Mr*** regarding his use of chalk in our facilityHe became hostile with our management staffAfter, further discussion, Aspen staff decided to allow him to continue as an active memberAgain on October 14, 2015, AAC staff had to remind Mr*** of our policies, but this time, it was with regard to his conduct in our facility while performing dead lifts with very heavy weightsHe disagreed with our enforcement of club policiesAs a result, AAC terminated his membershipAAC club policies clearly state that we may terminate a membership if "you fail to follow any of AAC's Policies or Club Rules", or "your conduct is inappropriate or harmful to the best interest of AAC or its membersMr*** had been given several warnings about use of chalk and his conduct while lifting weights in our *** facility for many weeksUpon continued disregard for AAC's agreed to policies, AAC felt it was in the best interest of our facilities and our members to terminate his membershipThis termination was effective October 15, Mr*** is "liable for all financial obligations until that date." Therefore, AAC will not be issuing any refundAAC immediately deleted the dues invoice that was set to bill automatically to Mr***'s *** on fileFeel free to contact me if you require anything furtherIn Health, Danielle YMember Services

I am writing to you regarding complaint ID # *** dated November 16, I reviewed *** ***'s statement of the problem and offer the following information: *** *** joined Aspen Athletic Club on January 22nd, *** signed a month contract that clearly stated Aspen
Athletic Club's cancellation policyAspen Athletic Club did not receive a signed and dated cancellation form or a certified letter stating that *** would like to cancel her membership, therefore she has been billed through November of *** has been paying her monthly dues of $along with an annual rate guarantee fee of $with no issues until nowOur polices are dearly stated and adhered toThere will be no refund issued to *** ***Aspen Athletic Club has waived her December fees and has cancelled her membership as of December 15, In Health, Taylor SAspen Athletic Clubs

***, Aspen Athletic Club has a cancellation policy that is adhered toOn your membership contract under payment authorization it clearly states, “You will be continually billed after the contract is fulfilled until a day written notice of cancellation is received by Aspen Athletic Clubs via certified letter or in personYou , the buyer, cannot cancel this membership via phone, fax or email”You have signed this membership contract which means you understood all of Aspen Athletic Clubs policiesAlso, line three on the New Member Checklist states, “I understand if my membership is a prepaid membership, it will continue on as a monthly membership until I give a day written noticeI also understand I cannot cancel by phone, fax, or internet”Line thirteen on the New Member Checklist states, “If I wish to cancel, I understand it will take days to stop my membershipI also understand that I need to cancel at the club in writing or through certified mail onlyI also understand that I cannot cancel by phone, fax or internet”You have initialed and signed this agreement with Aspen Athletic ClubAs you can see, your membership continues on month to month until you cancel your membership via certified mail or filling out a cancellation form at one of Aspen Athletic Clubs locationsYou are still responsible to pay your past due balance due to the fact you have signed and agreed to all of Aspen Athletic Clubs policiesRegards, Taylor SAspen Athletic Club

I am writing to you regarding complaint ID #*** submitted on March21st, I reviewed *** ***'s statement of the problem and offer the following information: *** *** has been a member of Aspen
Athletic Clubs since 12/12/She signed Aspen Athletic Clubs personal training
agreement on 09/23/14, paying $for sessions*** used two sessions to train with Aspen Athletic
Clubs personal trainer RyanAfter *** was informed of Ryan no longer being
employed, she was told she could train with another trainer (stated on PT
agreement under policy and rules #3)She then used the remaining eight
sessions to train with Aspen Athletic Clubs personal trainer KevinOn 11/19/*** signed
another Aspen Athletic Clubs personal training agreement with Kevin for 1/hour sessions at a cost of $At that time she
did not pay the $but signed the
agreement ensuring she understood all Aspen Athletic Clubs policies regarding a
personal training agreementAspen Athletic Clubs personal training agreement clearly states "NO REFUNDS: You acknowledge that all
fees for participating in the privilege specified are immediately earned when
you joinExcept for your rights under the "Three Day Cancellation"
section of the agreement, you are not entitled to a refund of any such
fees"*** *** signed and dated this agreement ensuring she
understood no refunds would be issued*** *** signed Aspen Athletic Clubs personal training agreement understanding
she would pay $for 1/hour sessions with
KevinShe is still responsible to pay the $because she signed and agreed to the
contractIn Health, Taylor SAspen Athletic Clubs

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***