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Pamela M. Assalita, O.D.

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Pamela M. Assalita, O.D. Reviews (1)

On 7/10/2015 relaxx Textile Restoration (rTR) was contacted by [redacted] Management to as Mr. [redacted]’s unit because of fire damage.  rTR employees, [redacted] La Fave and [redacted] Outlaw, met Mr. [redacted] at his residence to assess the stiuation.  After assessing the textile damage, rTR’s pack-out,...

cleaning, and billing procces was explained to Mr. [redacted].  Mr. [redacted] was then presented with a Work & Payment Authorization form from rTR, which he signed (please see attached).  A small bag of “emergency cleaning was given to rTR to clean and deliver ASAP while the remainder of Mr. [redacted]’s textiles would be taken to rTR where they would be inventoried and processed.On 7/15/2015 [redacted] La Fave contacted Mr. [redacted] to schedule a time to deliver Mr. [redacted]’s "emergency cleaning”.  It was at this time that Mr. [redacted] informed [redacted] to halt the cleaning of the remainder of the textiles, due to payment coverage issues.  [redacted] responded back that rTR would halt cleaning at this time and wait until we received approval from Mr. [redacted] to proceed.  rTR then returned Mr. [redacted]’s “emergency cleaning”.As part of rTR’s normal operating procedure, an invoice and inventory list were sent to Mr. [redacted].  The invoice total was over $3k. This invoice reflected the cost to clean and restore all of the textiles that were removed from Mr. [redacted]’s residence, as well as the on-site packing, moving and content manipulation normally charged.  At this point in time, only the emergency cleaning had been completed.  The cleaning and restoration of the remainder of the textiles had been put on hold per Mr. [redacted]’s request.Mr. [redacted] then contacted rTR to say that he could not cover the initial costs and that he would like all of his textiles back.  rTR revised Mr. [redacted]’s original invoice to solely reflect the cost of the the “emergency cleaning” that had been requested on site and the normal charge of travel and labor.  The revised invoice total is under $400.   Relaxx Textile Restoration is aware that when working with us, our customers are going though difficult and trying times. Because of this we do our absolute best to respect the situation that they are in.  We have been     very sympathetic to Mr. [redacted]’s situation. We have tried and will continue to try and accommodate Mr. [redacted] the best we can.  We are only asking to receive payment on the services that were provided to him.

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