Pampered Pet Resort, LLC

Complaint Information – Revdex.com Case # [redacted] – StyleCraft Homes, Inc.StyleCraft Homes, Inc(“StyleCraft” or “StyleCraft Homes”) is writing in response to the foregoing Complaint filed by a homeowner, (“Homeowner” or “Ms [redacted] ”) regarding alleged structural damage on their residential home (the “Home”) closed on 5/28/We want to thank you for taking the time to share your experience with your StyleCraft Home Providing customers with an exceptional experience is one of our highest priorities, and the feedback is extremely important as we strive to address the situation you brought to our attention.As background, StyleCraft provided a 10-year home warranty through the Residential Warranty Company (RWC) to the homeowner, effective the date of closing In addition to that professional home warranty, StyleCraft extended the builder portion of the RWC Limited Warranty from year to years, while also providing a Worry-Free Maintenance Program, which includes complimentary inspection of the property on a quarterly basis, to perform many routine maintenance items normally the responsibility of the homeowner, as well as identify any potential concerns to determine if they are covered by the RWC warranty The RWC warranty is very comprehensive, and protects the homeowner against product defects.StyleCraft first became aware of the issue when contacted by Richard M***, [redacted] Building Construction and Inspections Department on 12/28/ MrM [redacted] described the issue as a “leaking patio door” and requested that a StyleCraft Homes team member inspect the issue Though the home was ½ years out of warranty, Richard R [redacted] , Area Construction Manager, visited the home as a courtesy During his visit, he noted the hardwood floors adjoining the patio door were discolored, probably caused by water damage MrR [redacted] inspected the area, noting that the patio door, frame, trim, and caulk were all in good original working order and showed no evidence of water damage The lack of damage/moisture in the door trim led him to believe the issue was not caused by the patio doors’ structural integrity He also noted that the Homeowner installed a deck/patio outside of the patio door In order to ensure the integrity of the door/frame had not been compromised, MrR [redacted] had a manufacturer ( [redacted] ) representative visit the property and inspect the door The [redacted] representative echoed MrR [redacted] ’ original findings that the door/frame were not faulty and saw no signs of water intrusion around the door or frame MrR [redacted] ’ reiterated to the homeowner that the weep holes in the patio door track must stay clear of dirt/debris/snow/etcin order to ensure water doesn’t accumulate in the track and cause damage to finishes inside the home This is considered homeowner maintenance Due to the issue not being structural in nature, caused by a faulty product, or builder negligence, responsibility for the flooring repair and ongoing track cleaning was determined to be a homeowner responsibilityStyleCraft is grateful for the opportunity to respond to this complaint

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is not surprising the response from Stylecraft HomesWe have had nothing but excuses and lies from this companyNo one visited the home in January, it was February 24th before anyone came out after asking for someone to come out in JanuaryStylecraft (SH) has put us through more than any other builderFrom the beginning, we have had nothing but issues with SH from having to have a wall removed, windows added, carpet removed (because it was the wrong carpet laid), the dishwasher did not work for over weeks after closing on the home, the A/C not working, then the heat not working, the dryer outlet not connected to the breaker and worst of all having to move out for a week because the HVAC unit was to small for the houseSH did come out and coat the sidewalk because they never should have laid the sidewalk in the first place until it warmed up! Which is now chipping off!I reject part of the response:Microwave - I will call GE myself, but once again SH Representative stated SH would take care of this issueSidewalk and driveway, again why would we want another coating on the sidewalk and driveway when this didn't work the first timeWe were told that SH would try this first and if it did not fix the problem they (RICHARD K [redacted] himself said) would do what they needed to doI would be open to talking to SH about another solutionSame as aboveKitchen drawer to be replaced is fine - I acceptSiding, since it has been over a year and half, they probably can match the sidingI do not want the siding to look worst that it does nowDeck - boards to be replaced - I acceptGarage Doors - an electrician has already inspected the garage doorsI just wanted it on record that the doors may not function correctly in the futureI have had irrigation systems in the past and know how to service the systemI know and DID have the system winterized and serviced as it should be servicedI expect to be reimbursed for the backflow system.Since filing this report other items have come up in the house: the guess bathroom toilet runs for no reason and the shower head in the upstairs bathroom is broken once again.I expect these items to be fixed by June 30, as promised by SHI understand SH may have employee issues, but that is not my problemWe were promised a warranty program like no othersI am not sure how SH can brag about such a wonderful programWe have had issue after issue with SH and no one has cared what so everI wish I had someone to be half as attentive as they claim they have been with othersThe award means nothing to me, not sure how they even received it Regards, [redacted] ***

StyleCraft Homes, Inc(“StyleCraft”) is writing in response to the foregoing Complaint filed by a homeowner, (“Homeowner” or “Mr [redacted] ”) regarding unfinished repairs and customer service issues on their residential home (the “Home”) closed on 12/23/ We want to thank you for taking the time to share your experience with your StyleCraft Home Providing customers with an exceptional experience is one of our highest priorities, and the feedback is extremely important as we strive to address the situations you brought to our attention.As background, StyleCraft provides a [redacted] year transferable home warranty through the Residential Warranty Company (RWC) to all purchasers, effective the date of closing In addition to that professional home warranty, StyleCraft extends the builder portion of the RWC Limited Warranty from [redacted] year to [redacted] years, while also providing a Worry Free Maintenance Program, which includes complimentary inspection of the property on a quarterly, bi-annual, and annual basis, to perform many routine maintenance items normally the responsibility of the homeowner, as well as identify any potential concerns to determine if they are covered by the RWC warranty The RWC warranty is very comprehensive, and protects the homeowner against product defects StyleCraft has an excellent reputation with RWC, which includes being presented with their Award of Distinction – this award was in recognition of StyleCraft’s participation in the RWC program for years without having claimsAs a StyleCraft Homeowner, Mr [redacted] is eligible for the Year StyleCraft Homes warranty program and the RWC Limited Warranty Our records indicate that the Homeowner did contact the StyleCraft Homes Warranty Department on Monday, January 9th Unfortunately, StyleCraft Homes has experienced some staffing issues in the Warranty Department that led to an embarrassingly long response time for the [redacted] ’s, and for that we are sincerely sorry Our goals is to return homeowners calls/emails within hours StyleCraft is actively searching for Warranty Department team members, so future efforts to contact the department by the [redacted] ’s or other valued StyleCraft homeowners, do not take as long to reply to For resolution of the [redacted] ’s issue, a StyleCraft Homes representative met with Mrand Mrs [redacted] on February 8th, During that meeting, StyleCraft Homes agreed to replace two cracked tiles in the guest bath as well as reset two loose tiles in the master bathroom StyleCraft Homes also agreed to have our flooring trade partner address the hollow hardwood board sound in the noted areas StyleCraft is grateful for the opportunity to respond to this complaint

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated "MrR [redacted] inspected the area, noting that the patio door, frame, trim, and caulk were all in good original working order and showed no evidence of water damage The lack of damage/moisture in the door trim led him to believe the issue was not caused by the patio doors’ structural integrity"MrR [redacted] ’ reiterated to the homeowner that the weep holes in the patio door track must stay clear of dirt/debris/snow/etcin order to ensure water doesn’t accumulate in the track and cause damage to finishes inside the home Upon Mr R [redacted] visit it was noted that the patio door track was not filled with dirt,debrisMr R [redacted] went on the outside of the door and noted that no dirt was in the small openings, per lowes inspection water is clearly getting in from somewhereUpon Mr R [redacted] departure he stated that we would have different color wood floors, and we stated that we had additional wood upstairs, and he stated that that would be good , because the biggest problem is the different wood colors Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Complaint Information- Revdex.com Case # [redacted] - StyleCraft Homes, IncStyleCraft Homes, Inc("StyleCraft") is writing in response to the foregoing Complaint filed by a homeowner, [redacted] *** ("Homeowner") regarding the lack of a warranty on the HVAC unit in their residential home (the "Home") purchased as a resale from a third party, but built by Style Craft Homes in As background, StyleCraft provides a year home warranty through the Residential Warranty Company (RWC) to all homeowners, effective the date of closingIn addition to that professional home warranty, StyleCraft provides a two year builder warranty (double the industry standard), using the guidelines established by the RWC Limited Warranty in year (extending to years) to define warrantable itemsStyleCraft also provides homebuyers with a Worry Free Maintenance Program, which includes complimentary inspection of the property on a quarterly, bi-annual, and annual basis, to perform many routine inspections and/or maintenance items normally the responsibility of the homeowner, as well as identify any potential concerns to determine if they are covered by the RWC warrantyThe RWC warranty is very comprehensive, and protects the homeowner against product defectsThe RWC is a fully transferable warranty for the duration of the warranty period (years)StyleCraft Homes built the home in 2010-2011, and sold it upon completion on 5/27/The Home was leased back by StyleCraft Homes from the buyer and used as a model home, but home maintenance and paperwork would have been the responsibility of the homeowner, not StyleCraft HomesAccording to our records, StyleCraft Homes did not have any warranty requests regarding the HVAC unit during our two year builder warranty period prior to the current HomeownerWe sympathize with the current homeowner's troubles in dealing with an HVAC unit that needs to be repaired/replaced, but cannot be held responsible for the lack of unit registration by the first home buyerStyleCraft is grateful for the opportunity to respond to this complaint

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Good morning –Please see our attached response to complaint # [redacted] Thank you! [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action does not resolve my complaint For your reference, details of the offer I reviewed appears below StyleCraft's response is nonsense The response misstates the Antitrust laws and gets so desperate it cites a [redacted] case A Virginia court would rarely rely upon a [redacted] case for persuasive precedent It is more likely that a Virginia court would cite a [redacted] case to support a Virginia ruling opposite [redacted] 's StyleCraft offers no explanation or remedy for its impermissible tarrangement Furthermore, we have no evidence that we ever received an affiliate disclosure form from StyleCraft indicating that the Lender StyleCraft illegally tiwas its affiliate The failure to disclose is a clear violation of Virginia rules and exascerbates the damage StyleCraft has offered no settlement and continues its unethical and, probably, illegal practice Regards, [redacted]

StyleCraft Home, Incis writing in response to the foregoing Complaint filed by its customer, a husband ("Husband") and wife ("Wife") (collectively "Customer") regarding customer service issues on their residential home (the "Home") purchased from StyleCraft We want to thank you for taking the time to share your experience with your new StyleCraft HomeProviding customers with and exceptional experience is one of our highest priorities, and the feedback is extremely important as we strive to correct the situations you brought to our attention As background, StyleCraft provides a year home warranty through the [redacted] (***) to all homeowners, effective the date of closingIn addition to that professional home warranty, StyleCraft extends the builder portion of the [redacted] warranty from years to years, while also providing a Worry Free Maintenance Program, which includes complimentary inspection of the property on a quarterly, bi- annual, and annual basis, to perform routine maintenance normally the responsibility of the homeowner, as well as identify any potential concerns to determine if they are covered by [redacted] warrantyThe [redacted] warranty is very comprehensive, and protects the homeowner against product defects As part of the sale of the home, the Customer enlisted the services of a home inspector who provided a page report of items that, in his opinion, needed addressedStyleCraft completed the inspectors list, as well as additional items listed by the Customer on the Pre-Settlement Orientation listCustomer acknowledged completion of the items with signature on 4/21/ StyleCraft performed a Post-Closing Walk Through with the Customer on 7/7/14, completing of items to the Customers satisfactionThe outstanding item was screens for the home, which had been ordered and had not yet arrivedNone of the other items in the Customer complaint was listed on Post Closing Walk Through list We deeply regret the negative experience the Customer and the Realtor had with the sales agentStyleCraft no longer employs that sales agent, as he was not the type of employee that exemplifies StyleCraft's values and mission Following receipt of this complaint, StyleCraft President reached out to the Customer via telephone, and subsequently met on site to see the items in questionMany of the items in the complaint were warrantable items, per the [redacted] guidelines that would typically be addressed at the next regularly scheduled inspection (the year inspection would be due on or around 4/24/14)Landscape and grading is not a warrantable item- however, due to the extenuating circumstance, StyleCraft saw this as an opportunity to make up for the negative experience the Customer had during the purchase of the homeRegrading and installation of new sod was completed on 10/1/ Honest feedback from customers is the best way for a company to address those areas in which to improveStyleCraft is grateful that the Customer allowed us to remedy the issues

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is not surprising the response from Stylecraft HomesWe have had nothing but excuses and lies from this companyNo one visited the home in January, it was February 24th before anyone came out after asking for someone to come out in JanuaryStylecraft (SH) has put us through more than any other builderFrom the beginning, we have had nothing but issues with SH from having to have a wall removed, windows added, carpet removed (because it was the wrong carpet laid), the dishwasher did not work for over weeks after closing on the home, the A/C not working, then the heat not working, the dryer outlet not connected to the breaker and worst of all having to move out for a week because the HVAC unit was to small for the houseSH did come out and coat the sidewalk because they never should have laid the sidewalk in the first place until it warmed up! Which is now chipping off!I reject part of the response:Microwave - I will call GE myself, but once again SH Representative stated SH would take care of this issueSidewalk and driveway, again why would we want another coating on the sidewalk and driveway when this didn't work the first timeWe were told that SH would try this first and if it did not fix the problem they (RICHARD KUHN, himself said) would do what they needed to doI would be open to talking to SH about another solutionSame as aboveKitchen drawer to be replaced is fine - I acceptSiding, since it has been over a year and half, they probably can match the sidingI do not want the siding to look worst that it does nowDeck - boards to be replaced - I acceptGarage Doors - an electrician has already inspected the garage doorsI just wanted it on record that the doors may not function correctly in the futureI have had irrigation systems in the past and know how to service the systemI know and DID have the system winterized and serviced as it should be servicedI expect to be reimbursed for the backflow system.Since filing this report other items have come up in the house: the guess bathroom toilet runs for no reason and the shower head in the upstairs bathroom is broken once again.I expect these items to be fixed by June 30, as promised by SHI understand SH may have employee issues, but that is not my problemWe were promised a warranty program like no othersI am not sure how SH can brag about such a wonderful programWe have had issue after issue with SH and no one has cared what so everI wish I had someone to be half as attentive as they claim they have been with othersThe award means nothing to me, not sure how they even received it Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11961282, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are in agreement with the listed repairs except for the following:The Stylecraft representative who visited us, verbally agreed to have the screened porch touched up with white paint on all rails and slats as discussedIt appears that only one coat was applied and there are many nail marks showingThe Advanced Floors rep sent by Stylecraft said it may require more than two tiles replaced on the bathroom floor when the toilet is pulled upHe said there may be a crack in the sub floor.We are leaving for Australia tonight but will be able to keep current with emailWe mutually agreed wth Stylecraft to wait until early April to make these repairs.Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is not surprising the response from Stylecraft HomesWe have had nothing but excuses and lies from this companyNo one visited the home in January, it was February 24th before anyone came out after asking for someone to come out in JanuaryStylecraft (SH) has put us through more than any other builderFrom the beginning, we have had nothing but issues with SH from having to have a wall removed, windows added, carpet removed (because it was the wrong carpet laid), the dishwasher did not work for over weeks after closing on the home, the A/C not working, then the heat not working, the dryer outlet not connected to the breaker and worst of all having to move out for a week because the HVAC unit was to small for the house. SH did come out and coat the sidewalk because they never should have laid the sidewalk in the first place until it warmed up! Which is now chipping off!I reject part of the response:Microwave - I will call GE myself, but once again SH Representative stated SH would take care of this issueSidewalk and driveway, again why would we want another coating on the sidewalk and driveway when this didn't work the first timeWe were told that SH would try this first and if it did not fix the problem they (RICHARD K*** himself said) would do what they needed to doI would be open to talking to SH about another solutionSame as aboveKitchen drawer to be replaced is fine - I acceptSiding, since it has been over a year and half, they probably can match the sidingI do not want the siding to look worst that it does nowDeck - boards to be replaced - I acceptGarage Doors - an electrician has already inspected the garage doorsI just wanted it on record that the doors may not function correctly in the futureI have had irrigation systems in the past and know how to service the systemI know and DID have the system winterized and serviced as it should be servicedI expect to be reimbursed for the backflow system.Since filing this report other items have come up in the house: the guess bathroom toilet runs for no reason and the shower head in the upstairs bathroom is broken once again.I expect these items to be fixed by June 30, as promised by SHI understand SH may have employee issues, but that is not my problemWe were promised a warranty program like no othersI am not sure how SH can brag about such a wonderful program. We have had issue after issue with SH and no one has cared what so everI wish I had someone to be half as attentive as they claim they have been with othersThe award means nothing to me, not sure how they even received it
Regards,
*** ***

StyleCraft Home, Incis writing in response to the foregoing Complaint filed by its customer, a husband ("Husband") and wife ("Wife") (collectively "Customer") regarding customer service issues on their residential home (the "Home") purchased from StyleCraft
We want to thank you for taking the
time to share your experience with your new StyleCraft HomeProviding customers with and exceptional experience is one of our highest priorities, and the feedback is extremely important as we strive to correct the situations you brought to our attention
As background, StyleCraft provides a year home warranty through the *** *** *** (***) to all homeowners, effective the date of closingIn addition to that professional home warranty, StyleCraft extends the builder portion of the *** warranty from years to years, while also providing a Worry Free Maintenance Program, which includes complimentary inspection of the property on a quarterly, bi- annual, and annual basis, to perform routine maintenance normally the responsibility of the homeowner, as well as identify any potential concerns to determine if they are covered by *** warrantyThe *** warranty is very comprehensive, and protects the homeowner against product defects
As part of the sale of the home, the Customer enlisted the services of a home inspector who provided a page report of items that, in his opinion, needed addressedStyleCraft completed the inspectors list, as well as additional items listed by the Customer on the Pre-Settlement Orientation listCustomer acknowledged completion of the items with signature on 4/21/
StyleCraft performed a Post-Closing Walk Through with the Customer on 7/7/14, completing of items to the Customers satisfactionThe outstanding item was screens for the home, which had been ordered and had not yet arrivedNone of the other items in the Customer complaint was listed on Post Closing Walk Through list
We deeply regret the negative experience the Customer and the Realtor had with the sales agentStyleCraft no longer employs that sales agent, as he was not the type of employee that exemplifies StyleCraft's values and mission
Following receipt of this complaint, StyleCraft President reached out to the Customer via telephone, and subsequently met on site to see the items in questionMany of the items in the complaint were warrantable items, per the *** guidelines that would typically be addressed at the next regularly scheduled inspection (the year inspection would be due on or around 4/24/14)Landscape and grading is not a warrantable item- however, due to the extenuating circumstance, StyleCraft saw this as an opportunity to make up for the negative experience the Customer had during the purchase of the homeRegrading and installation of new sod was completed on 10/1/
Honest feedback from customers is the best way for a company to address those areas in which to improveStyleCraft is grateful that the Customer allowed us to remedy the issues

StyleCraft Homes, Inc("StyleCraft") is writing in response to the foregoing Complaint filed by a homeowner, ahusband ("Husband") and wife ("Wife") (collectively "Homeowner") regarding customer service issues on theirresidential home (the "Home") purchased from the original owners ("Purchaser") who
closed on the home4/16/2013.We want to thank you for taking the time to share your experience with your StyleCraft HomeProvidingcustomers with an exceptional experience is one of our highest priorities, and the feedback is extremelyimportant as we strive to address the situations you brought to our attention.As background, StyleCraft provides a year home warranty through the *** *** ***(***) to all homeowners, effective the date of closingIn addition to that professional home warranty.StyleCraft extends the builder portion of the *** Limited Warranty from year to years, while alsoproviding a Worry Free Maintenance Program, which includes complimentary inspection of the property on aquarterly, bi-annual, and annual basis, to perform many routine maintenance items normally the responsibilityof the homeowner, as well as identify any potential concerns to determine ifthey are covered by the ***warrantyThe *** warranty is very comprehensive, and protects the homeowner against product defects.As the second owner of a StyleCraft home, the Homeowner is eligible for the transferable *** LimitedWarrantyHowever, the Worry Free Maintenance is a program offered only to the original Purchaser.The Wife first contacted StyleCraft on 12/04/advising us that there was a damp area in the ceiling of themaster bathStyleCraft scheduled an on-site inspection with her for 12/15/On 12/09/2014, the Husbandcalled advising of the same issueStyleCraft advised him that staff had already spoken to Wife and scheduledan appointment for 12/15/2014.During the appointment on 12/15/2014, the Warranty Service Technician inspected the damp area in masterbath ceiling and advised the Homeowner that the issue was most likely caused by condensation build up on thedryer vent pipe due to a clogged pipeCleaning dryer lint out ofthe dryer pipe is considered regular homemaintenanceStyleCraft advised the Homeowner of such and recommended that they engage a professionalduct cleaning service to remove the blockageIf the problem persisted after a thorough duct cleaning,Homeowner was instructed to contact StyleCraft for further assistance with the matter.Following receipt of this complaint, StyleCraft *** reached out to the Homeowner via telephone on1/19/2015, and determined that the initial recommendation made by the Warranty Service Technician was notfollowed.The *** subsequently met with the Homeowner on 1/20/2015, along with all other StyleCraft teammembers involved to review the area in question in order to corroborate the initial assessmentAn exteriorinspection of the dryer vent pipe from the roof indicated a major lint blockage, which was removed by StyleCraft(see attached picture)Homeowner was again advised to have the dry vent pipe professionally cleaned to removeany other blockage that may be in the pipeAfter cleaning, run the dryer for a few days normallyIf anymoisture is still evident, Homeowner should notify StyleCraft immediatelyIf no moisture is present andHomeowner provides proof of proper cleaning of duct workStyleCraft will repair the damaged sheet rock in themaster bath ceiling, and paint the ceiling to match existing as a courtesy to the Homeowner.StyleCraft is grateful for the opportunity to respond to this complaint

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

In the case of Ms. [redacted], the Purchaser entered into an Agreement with StyleCraft Homes on February 28, 2017. The Agreement was ratified on March 3, 2017. Ms. [redacted] was given a closing date notification by StyleCraft Homes on March 30, 2017, and she confirmed her closing date with the company’s...

Sales and Settlement Coordinator.Ms. [redacted] originally intended to get a loan through a grant program that would provide her with down payment assistance, but signed loan documents in March with her lender, [redacted], for a [redacted]) loan with *.*% down. The [redacted] loan approval was received on April 18, 2017. Ms. [redacted] signed her Final Purchase Price Addendum with StyleCraft Homes on April 6, 2017.Though Ms. [redacted] signed loan documents and confirmed with StyleCraft Homes a closing date in March 2017, she subsequently reached out to [redacted] requesting a mortgage denial letter, even though the loan was approved already as is.Due to the denial of her mortgage, Ms. [redacted] has violated the terms of her Agreement and StyleCraft Homes sent her a notice of default letter on May 17, 2017. Her home is complete and ready for closing.ConclusionWe want to thank you for taking the time to share your experience with StyleCraft Homes. Providing customers with an exceptional experience is one of our highest priorities, and the feedback is extremely important as we strive to address the situation you brought to our attention.StyleCraft Homes will reach out to Ms. [redacted] directly to resolve her concerns. We are grateful for the opportunity to respond to this complaint.  Jessica B. P[redacted]Director of Corporate Services  Office:[redacted]  ¦  Fax:[redacted] Avenue  ¦  [redacted], VA [redacted]StyleCraftHomes.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 As stated "Mr. R[redacted] inspected the area, noting that the patio door, frame, trim, and caulk were all in good original working order and showed no evidence of water damage.  The lack of damage/moisture in the door trim led him to believe the issue was not caused by the patio doors’ structural integrity"Mr. R[redacted]’ reiterated to the homeowner that the weep holes in the patio door track must stay clear of dirt/debris/snow/etc. in order to ensure water doesn’t accumulate in the track and cause damage to finishes inside the home Upon Mr R[redacted] visit it was noted that the patio door track was not filled with dirt, debris. Mr R[redacted] went on the outside of the door and noted that no dirt was in the 2 small openings, per [redacted] inspection water is clearly getting in from somewhereUpon Mr R[redacted] departure he stated that we would have different color wood floors, and we stated that we had additional wood upstairs, and he stated that that would be good , because the biggest problem is the different wood colors .
Regards,
[redacted]