We received your letter about [redacted] U-Line ice machine. We do sevice the U-line brand appliances, including ice machine. However, if it is a sealed system issue, it is usually not financially sound to repair. The cost to repair is more than the unit is generally...
worth. Also being a small company, we are not licensed, nor do we have the equipment to do that kind of work. An ice machine that does not make ice can have several different issues. The unit could have needed a good cleaning with Uline icemaker cleaner, which is more likely to be the issue than a system problem, but not in this situation. We apologize for the misunderstanding of the statement that we don't work on the sealed system vs. we don't work on U-line. We would like to offer the customer a refund of 1/2 of the service charge ($34.82).Thank you,[redacted] Office ManagerPam's Appliance Express, LLCPO Box 595Twin Lakes, WI 53181262-877-3737
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have spoken to the company and accepted there offer. Please change the status of the complain to closed- customer satisfied. Any questions I can be reached at 815-648-2053. [redacted]
We received your letter about [redacted] U-Line ice machine. We do sevice the U-line brand appliances, including ice machine. However, if it is a sealed system issue, it is usually not financially sound to repair. The cost to repair is more than the unit is generally...
worth. Also being a small company, we are not licensed, nor do we have the equipment to do that kind of work. An ice machine that does not make ice can have several different issues. The unit could have needed a good cleaning with Uline icemaker cleaner, which is more likely to be the issue than a system problem, but not in this situation. We apologize for the misunderstanding of the statement that we don't work on the sealed system vs. we don't work on U-line. We would like to offer the customer a refund of 1/2 of the service charge ($34.82).Thank you,[redacted] Office ManagerPam's Appliance Express, LLCPO Box 595Twin Lakes, WI 53181262-877-3737
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have spoken to the company and accepted there offer. Please change the status of the complain to closed- customer satisfied. Any questions I can be reached at 815-648-2053. [redacted]