Pam's Produce

I am writing to you regarding complaint ID # [redacted] dated November 16, 2015. I reviewed [redacted]'s statement of the problem and offer the following information: [redacted] joined Aspen Athletic Club on January 22nd, 2014. [redacted] signed a 12 month contract that clearly stated Aspen...

Athletic Club's cancellation policy. Aspen Athletic Club did not receive a signed and dated cancellation form or a certified letter stating that [redacted] would like to cancel her membership, therefore she has been billed through November of 2015. [redacted] has been paying her monthly dues of $19 99 along with an annual rate guarantee fee of $34.00 with no issues until now. Our polices are dearly stated and adhered to. There will be no refund issued to [redacted]. Aspen Athletic Club has waived her December 2015 fees and has cancelled her membership as of December 15, 2015. In Health, Taylor S. Aspen Athletic Clubs

Aspen Athletic Clubs has provided valid signatures and always stands by honesty and trustworthiness. We apologize for the way you feel towards our business and only want the best experience possible for our members and guests. As of today, Aspen Athletic Clubs is removing the $250.00 debt on your account in good faith. Regards, Taylor S. Aspen Athletic Clubs

I am writing to you regarding complaint ID# [redacted] submitted on June 4th, 2016. I reviewed [redacted]'s statement of the problem and offer the following information: [redacted] signed a couple contract with [redacted] on 08/19/13. [redacted] agreed to be responsible for the billing of both...

parties and provided his credit card for Aspen Athletic Club to collect monthly dues that would be owed. [redacted] did not fill out a cancellation notice at Aspen Athletic Club until 08/29/16. Aspen Athletic Club's policy 
states that every member must fill out a cancellation form or send a certified letter stating they would like to cancel to end their membership. If neither of those two options
are fulfilled, billing is automatically picked up and the members membership continues. Attached are [redacted]'s Membership Contract and New Member Checklist [redacted] signed Aspen Athletic Club's Membership Contract and New Member Checklist which clearly states"If I wlsh to cancel, I understand it will take 60 days to stop my membership. I also understand that I need to cancel at the club in writing or through certified mall only. I also understand that I cannot cancel by phone, fax or internet". Our policies are clearly stated and adhered to. There will be no refund issued to [redacted]. Aspen Athletic Club cancelled [redacted]'s membership as of 08/29/16 and his last billing was 08/16/16. In Health, Taylor S. Aspen Athletic Clubs

I am writing to you regarding complaint ID #[redacted] submitted on March21st, 2017. I reviewed [redacted]'s statement of the problem and offer the following information: [redacted] has been a member of Aspen
Athletic Clubs since 12/12/11. She signed Aspen Athletic Clubs personal training...

agreement on 09/23/14, paying $250.00 for 10 sessions. [redacted] used two sessions to train with Aspen Athletic
Clubs personal trainer Ryan. After [redacted] was informed of Ryan no longer being
employed, she was told she could train with another trainer (stated on PT
agreement under policy and rules #3). She then used the remaining eight
sessions to train with Aspen Athletic Clubs personal trainer Kevin. On 11/19/14 [redacted] signed
another Aspen Athletic Clubs personal training agreement with Kevin for 10 1/2 hour sessions at a cost of $250.00. At that time she
did not  pay the $250.00 but signed the
agreement ensuring she understood all Aspen Athletic Clubs policies regarding a
personal training agreement. Aspen Athletic Clubs personal training agreement clearly states "NO REFUNDS: You acknowledge that all
fees for participating in the privilege specified are immediately earned when
you join. Except for your rights under the "Three Day Cancellation"
section of the agreement, you are not entitled to a refund of any such
fees". [redacted] signed and dated this agreement ensuring she
understood no refunds would be issued. [redacted] signed Aspen Athletic Clubs personal training agreement understanding
she would pay $250.00 for 10 1/2 hour sessions with
Kevin. She is still responsible to pay the $250.00 because she signed and agreed to the
contract. In Health, Taylor S. Aspen Athletic Clubs

[redacted], Aspen Athletic Club has a cancellation policy that is adhered to. On your membership contract under payment authorization it clearly states, “You will be continually billed after the contract is fulfilled until a 30 day written notice of cancellation is received by Aspen Athletic Clubs via certified letter or in person. You , the buyer, cannot cancel this membership via phone, fax or email”. You have signed this membership contract which means you understood all of Aspen Athletic Clubs policies. Also, line three on the New Member Checklist states, “I understand if my membership is a prepaid membership, it will continue on as a monthly membership until I give a 60 day written notice. I also understand I cannot cancel by phone, fax, or internet”. Line thirteen on the New Member Checklist states, “If I wish to cancel, I understand it will take 60 days to stop my membership. I also understand that I need to cancel at the club in writing or through certified mail only. I also understand that I cannot cancel by phone, fax or internet”. You have initialed and signed this agreement with Aspen Athletic Club. As you can see, your membership continues on month to month until you cancel your membership via certified mail or filling out a cancellation form at one of Aspen Athletic Clubs locations. You are still responsible to pay your past due balance due to the fact you have signed and agreed to all of Aspen Athletic Clubs policies. Regards, Taylor S. Aspen Athletic Club

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Aspen wants me to pay the gym fee for all the months that I have not used their services, they will also not cancel my membership over phone and kept sending me bills, the contract they have on file has ecpired more than 1 year ago.
Regards,
[redacted]