How should I start? To say that they are IRRESPONSIBLE doesn't even begin to describe them. I decided to have them as a moving company and they started with the left foot. I moved from PR to Texas. It took them 2 days to pack my things even when I told them that it would take them 2 days to do so and they said no. That it would only take 1 day. I had to reschedule my flight, extend my hotel stay and my car rental. That was around $1,200. They showed at my door in Texas with HALF my stuff. I had to call them insistently for 4 days before anyone would even return my calls. I even told them that I would do a Police report if they didn't return my calls and explain me why and where my 54 missing boxes were. After 4 days of none stop calling and employee from PR told me that it was a problem from the Orlando office and then the Orlando office told me it was a problem from the PR office. TO SAY THAT THE LEFT HAD DOESN'T KNOW WHAT THE RIGHT ONE IS DOING IS AND UNDERSTATMENT. Today the truck driver told me that they were thinking of planning within 2 weeks to see when they were going to decide witch day to plan a trip to Texas so they could deliver my belongings. So I called the PR office and spoke to another employee and I told her that a responsable company wouldn't do what they have done. That it is unaceptable and that I needed a date of delivery for my missing 54 boxes. Her answer was that she couldn't give me a date or when they were going to deliver them. My answer was that I had contracted the services of Pan-American to deliver my things and that a serious company would have delivered ALL MY STUFF not half and then tell me that they are waiting for a shipment from PR with other peoples stuff so they could then plan a trip to include my 54 missing boxes with theirs. She did say that she was apologizing on behalf of the company and that they should have planned to deliver ALL my stuff from the get go. MY ADVICE TO YOU WHOM EVER IS READING THIS IS THE FOLLOWING. DO NOT UDER ANY CIRCUMSTANCES USE PAN-AMERICAN AS A MOVING COMPANY. I PAID ALMOST 11,000 TO HAVE THEM SHIP 214 ITEMS IN TOTAL AND I STILL DONT HAVE ALL OF MY BELONGINGS. "PS" I DON'T WANT TO GET STARTED ON THE THINGS THAT THEY BROKE OR GOT HERE BROKEN IN THE PROCESS OF MOVING BECAUSE TAHT IS A WHOLE NEW CHAPTER.
How should I start? To say that they are IRRESPONSIBLE doesn't even begin to describe them. I decided to have them as a moving company and they started with the left foot. I moved from PR to Texas. It took them 2 days to pack my things even when I told them that it would take them 2 days to do so and they said no. That it would only take 1 day. I had to reschedule my flight, extend my hotel stay and my car rental. That was around $1,200. They showed at my door in Texas with HALF my stuff. I had to call them insistently for 4 days before anyone would even return my calls. I even told them that I would do a Police report if they didn't return my calls and explain me why and where my 54 missing boxes were. After 4 days of none stop calling and employee from PR told me that it was a problem from the Orlando office and then the Orlando office told me it was a problem from the PR office. TO SAY THAT THE LEFT HAD DOESN'T KNOW WHAT THE RIGHT ONE IS DOING IS AND UNDERSTATMENT. Today the truck driver told me that they were thinking of planning within 2 weeks to see when they were going to decide witch day to plan a trip to Texas so they could deliver my belongings. So I called the PR office and spoke to another employee and I told her that a responsable company wouldn't do what they have done. That it is unaceptable and that I needed a date of delivery for my missing 54 boxes. Her answer was that she couldn't give me a date or when they were going to deliver them. My answer was that I had contracted the services of Pan-American to deliver my things and that a serious company would have delivered ALL MY STUFF not half and then tell me that they are waiting for a shipment from PR with other peoples stuff so they could then plan a trip to include my 54 missing boxes with theirs. She did say that she was apologizing on behalf of the company and that they should have planned to deliver ALL my stuff from the get go. MY ADVICE TO YOU WHOM EVER IS READING THIS IS THE FOLLOWING. DO NOT UDER ANY CIRCUMSTANCES USE PAN-AMERICAN AS A MOVING COMPANY. I PAID ALMOST 11,000 TO HAVE THEM SHIP 214 ITEMS IN TOTAL AND I STILL DONT HAVE ALL OF MY BELONGINGS. "PS" I DON'T WANT TO GET STARTED ON THE THINGS THAT THEY BROKE OR GOT HERE BROKEN IN THE PROCESS OF MOVING BECAUSE TAHT IS A WHOLE NEW CHAPTER.