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PAN MAR LIQUORS

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PAN MAR LIQUORS Reviews (1)

Review: O/A 10:15 am on July 22, 2013, I entered the Pan Mar liquors to purchase and cash some winning lottery tickets. I had around $56.00 dollars in winnings, with a combination of ten tickets. I asked the store clerk if he could vertify my winning, which he did some, then he became angry and he proceed to throw the rest at me,asking me, do you think I am cheating you. I responded I just want you to double check. He begun yelling at me and acting in a very threating manner. This is not the first time this has happen to me at this location with the same person who told me his name was [redacted]? when another customers came in he left the lottery line without completing my transation. I informed him that I was going to report this incidents, he state go ahead because I have this on tape. No one should ever be treated in such a disrespected manner from someone who runs a business.Desired Settlement: 1. Letter of apology 2. $2,000

Consumer

Response:

Please remove the requests for damages.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This is not the actual event that took place on the morning of July 22, 2013. **. [redacted]'s was very disrespectful. He stated that the incident was on tape. I really did not appreciate being treated in such a disrepectful manner. As stated, I have been a customer for about 10years. I was totally suprize of his action. I would appreciated if he could provide to a copy of the tape of this incident. I was not trying to hog **. [redacted] time. There were no customers in the store at that tiime. my time is just as improtant as others.

Regards,

Business

Response:

September 3, 2013

Sent by Fax and USPS First Class Mail

The Revdex.com

141 IK Street, NW, 10th Floor

Washington, DC 20005-3404

Re: [redacted]

ID No. [redacted]

Dear **. [redacted]:

Thanks for sharing [redacted]’ response with us. As **. [redacted] herself has conceded, she has been our customer for approximately 10 years which tends to suggest that Pan Mar Liquors has served her needs over an extended period of time. Her own complaint reflects that other customers came into the shop requiring [redacted] to walk over to serve them. In any event, Pan Mar Liquors appreciates its customers and endeavors to provide each customer with good products at reasonable prices with superior service. **. [redacted]’ account of events is inconsistent with the facts but she is always welcome back and we will treat her with the same respect we have done in past and continue to do to all our other customers. At this time, on oilr part, this case is closed and we will not expend any more time and resources in responding to **. [redacted]. We will, however, take appropriate measures to protect and advance the business interests and good name of Pan Mar Liquors and [redacted].

Thanks for your consideration of this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Pan Mar Liquors are refusing to take responsiblity for their employee action. As request per their client the incident was recorded on tape. I am sorry that Pan Mar legal advisor has consider this matter closed. However, this type treatment from a business should not be tolorated. The recorded type will provde the story. I will be forwarding this complaint to my attorney.

Regards,

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Description: Liquor Stores

Address: 1926 I Street NW, Washington, District of Columbia, United States, 20006

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