Panamerican Motors, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I didnt drive the car for weeks..I only drove the car a total of three timesthey told me before I drove the car off the lot that they were gonna send it to a mechanic for him to check the engine and allwhenever I tried bringing the vechile back they told me the mechanic only looked at the breaks and treadi never said that there was water in the oilI did say that there was oil in raditorThe matter of the fact is I needed a vechile for my 7month old daughterAnd they gave me one that was going to break down Regards, [redacted]

I have received the complaint in regards to case# [redacted] I apologize for a delayed responseWe have reviewed the original file for [redacted] concerning the vehicle Dodge Stratus she had purchased from us in February of this yearWe would first like to explain some policies and procedures that we have in place, which are standard throughout the used vehicle industryOur vehicles are sold without implied warranties, which is a two-page contract signed by the customer understanding that the vehicle is sold as-isWe have a posted policy in our building stating that all sales are finalEach contract signed by the customer is binding and non-negotiableThe contract was signed by [redacted] and she understood that the vehicle was being purchased from us without a warrantyShe spent $as a down payment on the vehicle and financed the remainder of the balanceShe understood there were fees associated with financing as well as interest [redacted] was informed that if she had no intent to make payments, she could do a voluntary return of the vehicle, which would be considered a repossession of the vehicleLet me know if you have any further questionsPlease give me a call at [redacted]

September 24, Revdex.com Corporate Office La Posada Drive Austin, TX RE: Response to complaint ID [redacted] purchased the vehicle on 08/18/He purchased a Chevrolet Avalanche at the price of $9,plus taxes, registration and title transfer fees, which totaled to $10, [redacted] did not have this amount, so we agreed to a payment plan with $3,downHe owes our business $7,for the truckHe does not intend to make payments agreed by our payment plan for himWhen we last spoke to the customer, they specifically said in front of a San Antonio peace officer, "if you want to collect your payment, we will have to come to an agreement for days until you receive my money"I don't believe we were clear as to what that exactly means, but we notified the customer we are enforcing the written contract and not any verbal agreementsAt this time, we would just like the full payment for the balance of the vehicleIf the customer needs more than ten days to pay off the balance, please notify our officeAfter ten days the vehicle will have to be sent to the auctionIf at that time we receive an overage from the auction for the vehicle, we will cut a check to the customer for the differenceIf we sell the vehicle for less than the balance owed, the customer will be responsible for paying the balance

Apr 05:06PM HP Fax page April 15, Panamerican Auto Saks [redacted] , [redacted] Revdex.com Corporate Office La Posada Drive Austin, [redacted] [redacted] , Panamerican Auto Sales recently received a letter from the Revdex.com regarding complaint ID [redacted] We at Panamerican Auto Sales value our customers and our ongoing relationship with our customersWe are in a business that requires much more attention to detail than most, and do encounter obstacles along the way as any business willWe also would like to take this time to explain a little on the situation regarding the purchased vehicle BMW series VIN [redacted] : [redacted] agreed to all the terms and disclosures about the vehicle and the deal; there was no confusion between the two partiesWe do not believe [redacted] had the best intentions to make all payments and complete his loan terms for the vehicleHe gave us information including payment information [redacted] was extremely late on many of his paymentsSome payments were months late before any attempt to pay was made by [redacted] We informed that if he did not intend to pay for the vehicle as agreed in our contract, we would have to repossess the vehicle due to non-payment Many chances were given to [redacted] to adhere to the policies and contract set into place by Panamerican Auto Sales and [redacted] [redacted] began to become distraught after learning we fully intended to repossess the car if another unreasonably late payment was madeWe had given him plenty of chances and he intended not to follow through on many payments We, Panamerican Auto Sales, repossessed the car on November 21, due to his payment now being extremely lateWe were in full right to repossess a vehicle and did not see any wrong doing on our partAll allegations on Panamerican Auto Sales of using force or threatening messages are completely false [redacted] simply did not intend to make regular payments on a vehicle he agreed to make payments onWe do not feel it is our responsibility to ensure the customer keeps the vehicle even after so many requests to be on time with payments

Dear ***,
">I have received the complaint ID *** regarding *** ***
*** purchased a vehicle (*** *** VIN# ***) from us on 06/23/All customers of Pan American Auto Sales have the chance to have vehicles either test-driven or inspected by a mechanic of the customer’s choice before the final sale
*** requested that we do diagnostics on the vehicle and some routine maintenance on the vehicle on or around 07/06/We explained to *** that we do not have in-house mechanics and that we can offer him dealer prices on parts from the BMW dealership*** insisted that the car be at my location and that we handle everything after taking the vehicle to his mechanic
*** retrieved the vehicle and said it had the same problemsHe left the car at our business locationWe decided to send it to a BMW mechanic for proper fixingThe BMW was sent to Bimmers and Benzes, certified mechanics, which will be doing the work
We will keep in contact with ***I really am looking forward to a solid solution to getting *** into his vehicle and on the road
Thank you,
*** ***

October 2, Revdex.com Corporate Office ATTN: *** *** La Posada Drive Austin, TX RE: Response to complaint ID *** Dear *** ***, *** *** came by the office on October 01, and spoke with us in regards to the vehicleWe have come to an agreement to provide half of the down payment ($cash; $in-house credit) as a refund to the customerIt is unfortunate that the vehicle was repossessed for non-payment; the customer came in and explained the situationAs of now, we have cancelled the purchase of the Chevrolet AvalancheAny other concerns the customer has, please have them contact us at their convenienceWe wish to continue doing business with *** *** and wish him a more pleasant transaction in the future.*** ***

Complaint: ***
I am rejecting this response because: $for using it for weeks is ludicrousThis is on top of the new battery I had to install after my family was stuck in the rain with a dead battery days after purchase The agreed upon maintenance was never completed by your "mechanic", even after waiting on separate occasions.
This isn't how business is operated.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I thank you for your time in reviewing this matterThe customer's vehicle was properly fixed and the warranty company did pay for partsAttached you will find the invoice.
Signed,
*** ***

I have received the complaint ID *** regarding *** *** *** purchased a vehicle (Mercedes-Benz EVIN# ***) from us on 01/02/All customers of Pan American Auto Sales have the chance to have vehicles either test-driven or inspected by a
mechanic of the customer's choice before the final sale.*** *** drove the vehicle more than miles to reach his residence from our dealershipHe called me explaining that the vehicle will not shift into gear from his drivewayI explained to have the vehicle towed to our location, and we could re-work the deal and him into another car, since there were other cars *** *** was interested in.*** explained to me that he had the vehicle worked on and finalized the deal with PanAmerican Auto Sales to keep the vehicleWe do not see any further action to take regarding this dealThe deal has been finalized and *** *** has not brought the vehicle back to the dealershipI wish to do more business with *** ***; he is respectful and a valued customer

October 2, Revdex.com Corporate Office ATTN: *** *** La Posada Drive Austin, TX RE: Response to complaint ID *** Dear *** ***, *** *** came by the office on October 01, and spoke with us in regards to the vehicleWe have come to an agreement to provide half of the down payment ($cash; $in-house credit) as a refund to the customerIt is unfortunate that the vehicle was repossessed for non-payment; the customer came in and explained the situationAs of now, we have cancelled the purchase of the Chevrolet AvalancheAny other concerns the customer has, please have them contact us at their convenienceWe wish to continue doing business with *** *** and wish him a more pleasant transaction in the future*** ***
***

Complaint: [redacted]
I am rejecting this response because: First of all Pan American Auto never offered a warranty at all for the Volvo as a matter of fact when I complained about this vehicle they quickly told me the car was sold "as is".  Second of all I drove the car to Pan American Auto to tell them there was something wrong with the car and they finally told me to come up there after many attempts to get this situation taken care of .   The car was mobile, but it kept stopping on me and I had a hard [redacted]e putting it into reverse as well as drive.  I called them about this car the very next day.  Pan American Auto has ads that stated this car was in perfect running condition and they verbally told me it was a good car it ended up being a lemon.  It was hard to get this dealership to do anything about the car.  My mother gave me the money to get a car and quite naturally she was upset because of this dealership irresponsible behavior and the fact that I needed to work in order to take care of my children.  I paid almost $1200.00 for the car and it should of at least ran as stated in the advertisement that I will include.  [redacted]'s even told me it was a very good car.  My question is how do you know it is a good car if you don't test them.  So again that is false advertisement.  I finally get another car, a  2000 Chrysler 300m from them, and 18 days later the car is broke down but they haven't seen me drive it up there because it is immobile. Just like the first car I called them on these problems immediately and still to this day they won't do anything about it.  The pain and suffering I've endured from all this is sickening, because I have lost everything including being suspended from my job. I can't get to the doctor like I should I can't get to the grocery store or take my kids anywhere.  I drove both the cars probably a total of 3 weeks.  For almost $1200.00 I deserve more than that.  Besides that it started with their false advertisements as well as them telling me it was a good car.  I trusted them because they were a car dealership. They never told me during the purchase that it was a trade in and that it had not been checked out.  If you say it is a good car verbally and advertise it as so,  then I'm under the impression that this car has already been checked out.  [redacted] is unfair and unjust.  My mother is a great woman who gave her last to help me get a car so I could keep my job and take care of my kids. She didn't threaten Pan American Auto she promised them that she would seek justice, and she won't stop until she does.  It's ironic how we were looking for an attorney and ran into one who is already working on yet another case  against Pan American Auto so the law firm was unable to assist us at the same time.  The 2000 Chrysler they sold me has an implied warranty checked off and they will not even honor that.  And again with this car no warranty was offered to purchase.  Lies catch up with people.  I just want my money back so I can go buy a car. I just need it to run. I have purchased cars for cheaper and they have lasted a few years.  I have included the posts they advertised regarding the 2000 Volvo, which they attempted to change the wording but thank God I saved the original posts.
Regards,
[redacted]

September 24, 2015 Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 RE: Response to complaint ID [redacted] purchased the vehicle on 08/18/2015. He purchased a 2005 Chevrolet Avalanche at the price of $9,500.00 plus taxes, registration and title transfer fees, which totaled to...

$10,273.98. [redacted] did not have this amount, so we agreed to a payment plan with $3,000.00 down. He owes our business $7,273.98 for the truck. He does not intend to make payments agreed by our payment plan for him. When we last spoke to the customer, they specifically said in front of a San Antonio peace officer, "if you want to collect your payment, we will have to come to an agreement for 30 days until you receive my money". I don't believe we were clear as to what that exactly means, but we notified the customer we are enforcing the written contract and not any verbal agreements. At this time, we would just like the full payment for the balance of the vehicle. If the customer needs more than ten days to pay off the balance, please notify our office. After ten days the vehicle will have to be sent to the auction. If at that time we receive an overage from the auction for the vehicle, we will cut a check to the customer for the difference. If we sell the vehicle for less than the balance owed, the customer will be responsible for paying the balance.

Apr 15 2014 05:06PM HP...

Fax                                      �...⇄ page 2
April 15, 2014
Panamerican Auto Saks
[redacted]
Revdex.com Corporate Office
1005 La Posada Drive
Austin, ** 78752
[redacted],
Panamerican Auto Sales recently received a letter from the Revdex.com regarding complaint ID [redacted]. We at Panamerican Auto Sales value our customers and our ongoing relationship with our customers. We are in a business that requires much more attention to detail than most, and do encounter obstacles along the way as any business will. We also would like to take this time to explain a little on the situation regarding the purchased vehicle BMW 7 series VIN [redacted]:
[redacted] agreed to all the terms and disclosures about the vehicle and the deal; there was no confusion between the two parties. We do not believe [redacted] had the best intentions to make all payments and complete his loan terms for the vehicle. He gave us false information including payment information.
[redacted] was extremely late on many of his payments. Some payments were months late before any attempt to pay was made by [redacted]. We informed that if he did not intend to pay for the vehicle as agreed in our contract, we would have to repossess the vehicle due to non-payment.
Many chances were given to [redacted] to adhere to the policies and contract set into place by Panamerican Auto Sales and [redacted] began to become distraught after learning we fully intended to repossess the car if another unreasonably late payment was made. We had given him plenty of chances and he intended not to follow through on many payments.
We, Panamerican Auto Sales, repossessed the car on November 21, 2013 due to his payment now being extremely late. We were in full right to repossess a vehicle and did not see any wrong doing on our part. All allegations on Panamerican Auto Sales of using force or threatening messages are completely false.
[redacted] simply did not intend to make regular payments on a vehicle he agreed to make payments on. We do not feel it is our responsibility to ensure the customer keeps the vehicle even after so many requests to be on time with payments.

I thank you for your time in reviewing this matter. First, I want to state the procedures and policies here at Panamerican Auto Sales. We strongly encourage test...

drives and personal mechanic checks to be sure the car the customer is purchasing meets their standards. We also offer a warranty with our vehicles; the warranty covers the main mechanical components of the vehicle. The customer has the choice to purchase or decline the warranty offered,
In regards to this particular sale with [redacted], she had first bought a Volvo from us, which we had acquired through a trade-in. [redacted] wanted to purchase the car with minimal cash, so we did all the paperwork to accept a lower price on the vehicle. She had visited us multiple times, each time driving the Volvo she purchased from us. She stated the vehicle was mechanically unsound, which we did not believe seeing that the car had been running ever since we sold it.
[redacted] explained her story, her need to get a better vehicle than the Volvo, so after many visits to our dealership we finally agreed to put her into another vehicle. She drove away in the Chrysler, and did not say anything about it until a couple of weeks later. [redacted] wanted another vehicle. At this time, we offered to help her get into a newer vehicle with lower mileage, but she would need to finance it. We did not have any cars around her original price range, but we offered to assist her in finding financing for a newer car. She refused and left our dealership.
We received multiple phone threats from a woman claiming to be [redacted]’s mother. We did not want [redacted] to feel like she needed to have people call in to threaten us, so we had offered as much assistance as possible. At this time, we had informed [redacted] we were limited on resources, but offered some resolutions. [redacted] has declined all of our suggestions, stating she just wants to be given a new vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have received the complaint in regards to case# [redacted]. I apologize for a delayed response.
font-size: 11pt;">We have reviewed the original file for [redacted] concerning the vehicle 2004 Dodge Stratus she had purchased from us in February of this year. We would first like to explain some policies and procedures that we have in place, which are standard throughout the used vehicle industry. Our vehicles are sold as-is without implied warranties, which is a two-page contract signed by the customer understanding that the vehicle is sold as-is. We have a posted policy in our building stating that all sales are final. Each contract signed by the customer is binding and non-negotiable. The contract was signed by [redacted] and she understood that the vehicle was being purchased from us without a warranty. She spent $800.00 as a down payment on the vehicle and financed the remainder of the balance. She understood there were fees associated with financing as well as interest. [redacted] was informed that if she had no intent to make payments, she could do a voluntary return of the vehicle, which would be considered a repossession of the vehicle. Let me know if you have any further questions. Please give me a call at [redacted]

Complaint: [redacted]
I am rejecting this response because: I didnt drive the car for weeks..I only drove the car a total of three times. they told me before I drove the car off the lot that they were gonna send it to a mechanic for him to check the engine and all. whenever I tried bringing the vechile back they told me the mechanic only looked at the breaks and tread. I never said that there was water in the oil. I did say that there was oil in raditor. The matter of the fact is I needed a vechile for my 7month old daughter. And they gave me one that was going to break down 
Regards,
[redacted]

September 24, 2015
serif;">Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 RE: Response to complaint ID [redacted] purchased the vehicle on 08/18/2015. He purchased a 2005 Chevrolet Avalanche at the price of $9,500.00 plus taxes, registration and title transfer fees, which totaled to $10,273.98. [redacted] did not have this amount, so we agreed to a payment plan with $3,000.00 down. He owes our business $7,273.98 for the truck. He does not intend to make payments agreed by our payment plan for him. When we last spoke to the customer, they specifically said in front of a San Antonio peace officer, "if you want to collect your payment, we will have to come to an agreement for 30 days until you receive my money". I don't believe we were clear as to what that exactly means, but we notified the customer we are enforcing the written contract and not any verbal agreements. At this time, we would just like the full payment for the balance of the vehicle. If the customer needs more than ten days to pay off the balance, please notify our office. After ten days the vehicle will have to be sent to the auction. If at that time we receive an overage from the auction for the vehicle, we will cut a check to the customer for the difference. If we sell the vehicle for less than the balance owed, the customer will be responsible for paying the balance.