Pancake Creek Miniature Golf

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: David [redacted] Customer Serv Contact Phone: XXX-XXX-XXXX Contact Email: ***@lofinc.net We have every intention of taking care of Mr [redacted] on his truck bed coverIn a case like this we have to have approval by the manufacturer in the form of a Return Goods Authorization (RGA).Without the RGA the manufacturer would have just refused delivery of the returnWe have secured that RGA number and will be sending a prepaid shipping label to the customer within the next hoursOnce the product is received by the manufacturer we will issue Mr [redacted] 's refund OFFER:

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: Jon ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lofinc.net
The complaint is very vague as we have no part number to look up or information to researchI tried to pull the phone call based on the phone
number listed on the complaint, however we show no record of the call
We need more specifics on when the call was place and what part they are looking for
OFFER:
I would be happy to assist the customer but there are more specifics like what day did they call in? What time did they call in? What is the product they are looking for?
I am assuming that we had a listing that stated parts starting at price and this customer has a crew cab or long bed which is generally a higher price, but the complaint is so incomplete with data, that I have no where to go

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: David *** Customer Serv
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lofinc.net
There were efforts made to take care of Mr*** on his truck bed coverAs a matter of fact, he has been sent new covers
Obviously we have reached the point that we need to just take this cover back and refund Mr***This is our intention, and we are just waiting on the manufacturer to approve the return and give us a return authorization numberOnce we have that we can send a prepaid shipping label to the customer and when cover has been received there will be a refund issuedThe reason we need to send it back to the manufacturer is so that we do not take a total loss on this bed coverI expect to have this within the next business hoursIn a worst case scenario, if for some reason the manufactrurer will not take the cover back, which I do not expect at all, we would just bring it back to our facility and then issue the refundRegardless, we will take care of the customer
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refundCompany shouldn't have made it so hard

Initial Business Response /* (1000, 5, 2016/03/08) */
Contact Name and Title: *** Bonek Customer Serv
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lofinc.net
The customer ordered the step bars for the Chevy Crew Cab pick up through our on line ordering system on 3/1/16, they were not in
stock in our local warehouse so we had them shipped out of CaliforniaThe product shipped within hours and tracking was provided to the customer on 3/3/and delivery is scheduled today on 3/8/So package will be delivered business days from original orderFollowing is the Email showing that tracking was provided on 3/3/
Date: 2016-03-17:06:From: ***@truckchamp.com
Subject: Truck champ order update LOF: XXXXXXX-
To: ***@yahoo.com
Good Afternoon,
Your order has been processed and it has shipped via Fed-ExYour item's tracking number is XXXXXXXXXXXX
Thank you for your time and business
OFFER:

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@lofinc.net
We discussed this with the customer as our vendor (Bedrug) has a unilateral pricing policy as to how we can advertise.
The customer claims that we...

tried to switch him, but the sale expired. That is flatly not true. If he would have purchased the product during the sale time, we would have honored the sale price.
The customer wants something we cannot do due to our agreements with Bedrug.
The customer placed a product into his shopping cart during the approved sale time. The sale expired on Sunday evening 8/23/15.
The customer tried to convert the cart to an order on Monday and the price was higher.
We at LOF have no control over the pricing that can be advertised due to the vendor's unilateral pricing policy.
We suggested that the customer contact the vendor and try to buy it direct.
The customer is frustrated and want some retribution, but our hands are tied.
The customer complained through chat and did not identify himself so we could discuss.
OFFER:
I can notify the customer of the next sale that is scheduled for Thanksgiving weekend, otherwise he can see if other retailers will violate the vendor's unilateral pricing policy.

Initial Business Response /* (1000, 5, 2015/11/05) */
Contact Name and Title: David [redacted] Customer Serv
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lofinc.net
Mr. [redacted] was sent the incorrect bed mat, and we were just waiting on the return so that we could reship the correct product. The...

return was received and we sent out the correct mat. It left on 11/4/15 and is scheduled for delivery on 11/6 via Federal Express tracking XXXXXXXXXXXX.
OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They stated they had to wait on the return prior to shipping the right one. They advised they did not have the one that fit my truck in there warehouse. They stated they would email with a tracking number for the shipment of the correct one and never did. They lie to customers. I finally received the right one.

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: David [redacted] Customer Serv
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lofinc.net.
We have every intention of taking care of Mr. [redacted] on his truck bed cover. In a case like this we have to have approval by the...

manufacturer in the form of a Return Goods Authorization (RGA).Without the RGA the manufacturer would have just refused delivery of the return. We have secured that RGA number and will be sending a prepaid shipping label to the customer within the next 24 hours. Once the product is received by the manufacturer we will issue Mr. [redacted]'s refund.
OFFER: