Panda Kitchen & Bath Expo Center Tampa

Complete lack of customer service. Phone tag, no returned calls, and damaged my floor and they are not willing to correct.
Finally got my cabinets installed. Once they were complete, there was crooked cabinet pulls, they drilled every inch in my wall to find a stud, didn't put a shelf in where it was need for my microwave, didn't put a piece of trim up that was needed on the side of the cabinet which left a gap, made the hole for the stove and refrigerator too small, and even removed an electrical outlet. I called to get corrected and after a few failed attempts on them showing up, they finally did on 8/5/2020. Once they showed up, they did fix everything that was noticeable, but they left the part that would have gone across the top of the refrigerator off, so now there was a huge gap until I went to the hardware store and bought a board to put there myself. Once everything was "fixed", I noticed two giant scratches in my brand-new floors. They did this by sliding my refrigerator across the floor sideways. I was told by Blanca to send pictures and that they needed a couple of days and they would get back to me on it. It took me multiple attempts to get in touch with someone. Every time I would leave a message, I would never get a call back. Two weeks later, I finally got a call through. I was told that they were only going to pay for materials. I told them this is unacceptable. Was told that she would need to talk to the manager Keith and I would get a call back. A few more days go by and on 9/4/2020 I called to see what was going on and I did not get an answer to resolve my problem. I was told they were still only going to pay for materials because they did not have a floor installation person. I told them that was not my problem. I am not the one that scratched the floor. I paid them for cabinets and an installation service, and they ruined something in the process and that they needed to fix it. Told them they had until 9/10/2020 to give me an answer or I will be finding alternative ways to get this taken care of. They sent someone up on 9/9/2020 to look at the floor. On 9/10/2020 I received a call from Nick stating that they were going to pay for materials and only 1/2 of the installation and that I would need to cover the other half.

improper, inaccurate product, unprofessional, offensive language, unreturned calls, and dangerous work environment
I regret to write this complaint, however, after multiple attempts to reach the vendor, I have been either unsuccessful, have been hung up on, or on occasion, have been "accidentally" left on hold while the vendor proceeded to make rude remarks, unprofessional comments, and inaccurate allegations about me as a customer.

We first attempted to contact this vendor in November of 2019. We were finally able to get in touch with the vendor in January of 2020. We were stuck using this vendor as they completed the previous work in our home.

Finally in late February of 2020, we were able to place an order.

When the order arrived, after we had paid in full, the cabinetry installed was inaccurate and installed incompletely. We currently have cabinets that are hanging off the wall and remain a hazard in our home. The vendor has refused to call back and has complained that they are waiting on us to complete a portion of this product. That is inaccurate.

In addition, the vendor informed us that they would not be correcting the issue, including paying to repair any damage done for their inaccurate and incomplete project.

The manager of the organization has frequently used offensive and rude language toward myself and my family members as well.

We are very disappointed in the conduct of this vendor, the incomplete project received, and the entire experience. We have first requested to have the project complete, but the vendor will not respond. We have now requested a full refund as the project is incomplete, inaccurate, and remains a hazard in our home.