Pandora Media, Inc.

Final Consumer Response /* (2000, 6, 2014/07/03) */
Pandora has resolved my problem by contacting me and renewing me at the loyalty rateThis case is resolved as far as I am concerned

Initial Business Response /* (1000, 8, 2014/03/18) */
We apologize for this users' inconvenience and are sorry that are having trouble with their subscriptionUnfortunately, as we explained to the user in separate emails on Feb 7th,Feb 15th and Feb 18th, the user is registered through
itunes, not PandoraAs a result, we do not have sufficient access to the users account to be able to cancel itWe emailed the user step by step instructions for how to engage with itunes to cancel their account

I received an email advising that I would receive a refund in full for the over charged item and to date, a refund has not been creditedPlease keep my complaint active
Complaint: ***I am rejecting this response because: I have not received any type of refundSincerely,Tamara ***

The listener should please contact our listener support team for assistance in this matterThey don't have a record of communication with this listener.
https://help.pandora.com/customer/portal/emails/new

We have contacted *** *** on the listener's behalf and had them issue a full refund of $***
Although this request has been sent immediately to our merchant processor, it may be up to days before the credit reflects on the card balanceHowever, it should show up
on the next credit card billing statement that includes today's date

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We issued a full refund of $*** for this listener

The listener was informed on 3/that refunds were issued for a total of $He was sent confirmation numbers for each refund

Initial Business Response /* (1000, 5, 2015/01/21) */
The listener's account was set up to auto-renewOur system sent an email to her days prior to expiration to inform her of our Pandora One subscription changes (switch from annual to monthly subscriptions; increase on annual fees.)
As stated in our terms of service, we do not issue full or partial monthly refunds
The listener was issued a courtesy refund of $on January 1stShe asked us to stop contacting her, which we have
Initial Consumer Rebuttal /* (3000, 7, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I am not a FemaleI am a male! I do not except the response from Pandora, because, I never agreed to excepted what ever changes they are speaking ofAs It remains, they went into my account on four occasions and took out money without my consentThis is illegal! I am not seeking any middle because, I have agreed to keep the subscription for which they took out $and not asked for a refund for the entire yearI only asked for the three deductions $for those three occasions where they took money out my account, without my approval, which amounted to $Further they change my subscription date with out consulting meI have polices and terms too and they are; no one is allowed to willingly, go into my account and take, money which is belongs to me and not return it regardless of how small the amountPlease do not allow this company to get away with thisThey should be about doing the right thing!
*** *** (I am a Male not Female)

Our listener support team reached out to resolve this with the listener on 4/9/

Initial Business Response /* (1000, 8, 2014/03/18) */
This issue has been resolved - it appears that the user initially attempted to redeem the subscription using an incorrect email addressThe client references in their Revdex.com complaint that the gift subscription was sent to
***@gmail.com - however our records indicate that the user redeemed this gift subscription using the email address ***@***.com (partially redacted for privacy reasons) on February at 4pm, which appears to be later on in the same day that this user submitted a complaint to the Revdex.comBased on the similarity between the two email addresses it appears that this user was confused with respect to which email address they actually sent the gift subscription

Initial Business Response /* (1000, 5, 2015/08/18) */
Shortly before opening the Revdex.com complaint, the listener contacted Pandora through an email not associated with her Pandora accountTherefore, the listener support team needed the information requested to find the account
With that we
can turn off auto-renew and process any necessary refunds
Pandora Listener Support is following up directly with the listener
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response received by PandoraI am still concerned about the amount of information required to cancel an accountThe company did, however, do what I askedThank you

Initial Business Response /* (1000, 5, 2014/07/08) */
Listener Support tells me that this customer was a bit off in his datesHe started his month subscription on 5/and it expired on 6/The customer turned off the auto-renew manually on 5/He was responded to with this information
by one of our agents, but he did not respond back
Listener Support is reaching out to him again now to further clarify

Revdex.com:I have reviewed the response made by the business in reference to gr_gr-alert gr_spell undefined ContextualSpelling" id=data-gr-id="7">complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (4000, 8, 2015/01/15) */
The listener's subscription has been cancelled, per his request, and a pro-rated refund was issued
Initial Consumer Rebuttal /* (4200, 10, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Problem is that it took repeated requests to cancel my subscription after they failed to resolve problems with their softwareI still paid for months of poor service with bad supportThey owe me for that months

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
Shortly before opening the Revdex.com complaint, the listener contacted Pandora through an email not associated with her Pandora accountTherefore, the listener support team needed the information requested to find the account
With that we can
turn off auto-renew and process any necessary refunds
Pandora Listener Support is following up directly with the listener
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response received by PandoraI am still concerned about the amount of information required to cancel an accountThe company did, however, do what I askedThank you

Initial Business Response /* (1000, 5, 2015/06/04) */
Your complaint should be directed to Pandora jewelry, not Pandora Internet Radio

Complaint:...

[redacted]I am rejecting this response because: Panadora has not answered the allegations of the complaint and therefore admit the allegations of the complaint. Pandora claims it's policy is not to respond, leaving the allegations undisputed by Pandora, and affirms the complaints claims againts Pandora Media (Pandora Internet Radio)..Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]