Pandora Media

Initial Business Response / [redacted] (1000, 9, 2015/06/22) */ The issue has been resolvedOur listener support team reached out on 6/directly to Mr [redacted] and issued his a pro-rated refund of $ They did note that "Although this request has been sent immediately to the merchant processor, it may be up to days before the credit reflects on your account balanceHowever, it should definitely show up on your next account statement that includes today's date." Please let me know if we need to take additional steps to resolve [redacted]

Our listener support team will reach out directly to the customer to try and troubleshootWe are still only showing one account for him

Initial Business Response / [redacted] (1000, 5, 2014/11/20) */ A full refund has already been credited to this customer as of November Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/20) */ Dear ***, Thank you very much for getting back to mePandora did respond and refunded me my money and I am satisfied with this Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The only thing that Pandora did was refund me $and cancelled my service (without giving me the option to keep it); Now leads to another problem because ALL of my music that I did have has disappearedPandora offers a plan; however, stated that they can't lower the premiumSincerely, [redacted] ***

We maintain a curated collection of music, and our policy is not to discuss reasons why we make each of these decisions We might pass on a release due to any number of reasonsAbove all, our ultimate guiding principle is to build a collection for the benefit of our listeners