Panera Bread Co

The business responded via phone as follows: The company called the consumerThe company left a voicemail and will attempt to reach by e-mail if consumer does not callThe company apologized and will replace the meal for the consumer

Complaint: [redacted] I am rejecting this response because: some of the information in the business response is incorrect I have contacted Panera and its franchise at least times I have never received a returned call that I was promised from the franchise I am requesting that Panera respond to my complaint in a professional manner and take the right steps in resolving the issue as a world-wide business that it holds itself out to be I am not as concerned about the $as much as the way this complaint has been handled and the conditions of the Panera I went to Not once have I received any apology for the conditions and am still waiting on their management to do the right thing Sincerely, [redacted]

This is one of our Franchise Cafe's [redacted] has called us times about this and we have sent this to the Franchise so they can reach out to her

The consumer responded via phone as follows: The consumer states the company did call and the company is mailing the consumer a coupon for the meal.The consumer states that the matter is resolved

Revdex.com:I accept this response This matter is resolved This Revdex.com complaint should now be considered closed.Panera Bread Thank you for resolving this matter by sending me a electronic Panera Gift card for $ dollars That I received by email from Panera Bread on / / at 5:30: PM Thank you Panera Bread and Revdex.com in resolving this matter [redacted]

Sent replacement gift card as resolution

We reached out to [redacted] via email and apologized for her experiencesWe also asked if she would be willing to accept a Gift Card in lieu of a refund so that she would not have to wait for the refund to process

Complaint: [redacted] I am rejecting this response because:I have no record of a call to my phone nor email from the company as they state Sincerely, [redacted]

Revdex.com Complaint # [redacted] I am rejecting this response because this does NOT resolve this matter Thank you [redacted]

I've responded to the guest and credited her rewards card so she can return to have a meal on us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have reviewed business' response on Monday and wanted to wait until someone contacts me regarding this issue and offers a resolutionI have not been contacted by the business or received any information on the resolution they are willing to provideI am not sure how I can accept or reject their resolution if NONE has been offered so farIf they have forwarded it to the local Panera, I am not expecting a resolution - I have already tried to have this issue resolved with them numerous times without any positive outcomeThat was the reason I submitted my complaint to the headquartersCould you please send complaint back to the headquarters to see if they can look into it instead of forwarding it?At this point, I am unable to either accept or reject business' response as no resolution has been offered so farThank you so much for your help with this matter!***

Guest's complaints were previously sent to the Franchisee for resolution

Final Consumer Response / [redacted] (2000, 9, 2016/02/29) */ Thank you for reviewing my case After weeks of dealing with Panera Bread at different levels, I finally was able to obtain a resolution on this caseI would therefore like to close this case Again, thank you for your assistanceI appreciated it

We have emailed the guest an e-Gift card to the email that she had provided usPlease check your junk or spam folder to see if may have been filtered there

Complaint: [redacted] I am rejecting this response because:No No Nothat isn't going to work for usFirst of all, I don't want some e-gift card or whatever it is you sent to my emailYou send us our bonus gift card by regular mail, and to be honest with you, how very cheap and impersonalNo calls, no apologiesI have taken another hour plus from my day today running around and scanning and emailing the information you requestedNow we expect some decency and customer service for everything you have put us through not to mention basically calling us liarsMost companies would of at least offered to by us lunch after all the crap you have put us through, but apparently not Panera BreadWe are appalled and disgusted with this whole matter and will not accept their email as a resolveTry picking up the phone and offering some reasonable customer service and mail our bonus card to our homeI didn't email you $when I went into your restaurant and have no intention of accepting an email now for a responseRegards, [redacted]

Hello, This customer emailed us yesterday and addressed this situation

Initial Business Response / [redacted] (1000, 10, 2015/12/10) */ This has been handledShe emailed us back on October along with filing this report Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received a call and spoken to the manager at panera however nothing has been finalized [redacted] the manager filed a incident report however she advise it can be up until Tuesday when I hear a response from the appropriate party

Initial Business Response / [redacted] (1000, 11, 2016/02/26) */ The customer asked us to add visit credits to his myPanera account - and provided the online order numbers for each orderThis customer had already received visit credit for of the orders that he requestedWe added the visit credit for the 3rd order that he had not received yetThis has been resolved for the customer Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have decided to no longer do business with Panera Bread

Initial Business Response / [redacted] (1000, 10, 2015/12/18) */ This has been taken care ofWe wrote the franchise group overseeing our bakery-cafe# [redacted] and asked the representatives to reach out to the guest