Complaint: [redacted] I am rejecting this response because: Yes, they have come out three times in months to do the repairs, unfortunately the repairs that they have done have not worked on the new roof that they installed I think the work that was done was not done professionally or appropriately and as a result of the leaks after the roof was replaced (which there is a year warranty), I have interior damage to the ceiling and walls These repairs should be paid for by the roofer I have had repairs done after the roof was initially installed because I felt the roof wouldn't leak anymore; but it is leaking more now than before the roof was replaced I want the roofer to be aware that I am very dissatisfied with the workmanship I also mentioned these issues of the interior repairs and Paul indicated that this was not their problem The owner can call me to schedule repair of the roof (the worker that came out stated that he would come back and put silicone by the canales as the roof was cracked! and also the interior repairs of our walls and ceiling and also the possibility of mold as of result of the leaks after the roof was replaced The water was dripping behind our buimicrowave and oven They are welcome to call me regarding these issues at ###-###-####.If this is not resolved, I will file a complaint with the City of Albuquerque as they are a licensed contractor I feel I have been very patient and it is very frustrating that when you pay such a substantial amount of money to a licensed contractor, they should be qualified.I feel that I am not being unreasonable considering the circumstancesSincerely [redacted] *** Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted] I am rejecting this response because: Yes, they have come out three times in months to do the repairs, unfortunately the repairs that they have done have not worked on the new roof that they installed I think the work that was done was not done professionally or appropriately and as a result of the leaks after the roof was replaced (which there is a year warranty), I have interior damage to the ceiling and walls These repairs should be paid for by the roofer I have had repairs done after the roof was initially installed because I felt the roof wouldn't leak anymore; but it is leaking more now than before the roof was replaced I want the roofer to be aware that I am very dissatisfied with the workmanship I also mentioned these issues of the interior repairs and Paul indicated that this was not their problem The owner can call me to schedule repair of the roof (the worker that came out stated that he would come back and put silicone by the canales as the roof was cracked! and also the interior repairs of our walls and ceiling and also the possibility of mold as of result of the leaks after the roof was replaced The water was dripping behind our buimicrowave and oven They are welcome to call me regarding these issues at ###-###-####.If this is not resolved, I will file a complaint with the City of Albuquerque as they are a licensed contractor I feel I have been very patient and it is very frustrating that when you pay such a substantial amount of money to a licensed contractor, they should be qualified.I feel that I am not being unreasonable considering the circumstancesSincerely [redacted] *** Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We have contacted the homeowner by phone and have made arrangements to meet in person and a
s the roof and address any additional concerns