Panhandle Cleaning & Restoration

DO NOT USE PANHANDLE unless you will be on-site every minute to supervise their employees. We hired them for a clean-up at our home and could not be there when they were working. Upon checking on their work we found our entire home had be ransacked (someone had gone through everything including our bedroom drawers and my office file cabinets and bookcase) leaving definite indications of his searches.

We still don't have a complete list of missing items.

When apprised of our discovery to someone representing himself as the office manager in Wheeling he offered no apology, but instead commented on the turnover he has to endure in his workforce.

Although their work was to our satisfaction, I would not trust the people they send out.

I have sent our SrPM to meet with the customer We worked for several days completing everything that the customer wanted I know there are a couple outstanding items that are being addressed and a paper work item that I am meeting with my team about on Wed We told the customer we would have everything complete by end of this week and we are working towards that At this point we are 98% complete with correcting the issues for the customerThanks Bob

If you request an estimate from this company and don't hire them, they will contact the contractor(s) you do hire and threaten them Those contractors will then leave you hanging high and dry BEWARE! Do not even call this company Unprofessional, overpriced and untruthful

The response does not address that the customer signed a cirtificate of completion directing the Insuance company to pay us several weeks after the work was completeI don't know what else we can doI will offer a percent discount if we get paid in days if not we will just continue the collection process since we have the signed paperworkPlease let me know if they want to pay with the discount and I will let accounting knowThanks ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To start off I want to say I had two conversations with [redacted] about the items I was being over charged for and the work that wasn't completedDuring both of those conversations he never once said he would look Into the charges and get back with me about itI had told him I was going to contact the Revdex.com and a private attorney and he told me to do what I have to doSo at no point were my concerns going to be addressed until I sent the complaint to the Revdex.comIn regards to the answer to the complaint I filed they are willing to reimburse me for OSB that wasn't used on the jobI was charged for 3/inch and 1/inch was usedThey also said they would give a credit for the Insulation that wasn't not usedHowever these are the other items on the Invoice that I am still being charged for: They detached a baseboard heater but they did not reattach the heater I am being charged for a toe kick/pre finished wood 1/inchI do not have a toe kickI am still being charged for clean up of the job siteI cleaned the job siteThey are charging for hours clean up and did not clean the job site As far as signing the contract goes, I signed a contract that stated that if NO work was done I would be charged Some work was completed and from the very start of this process I have been being over charged and taken advantage ofAt no time did I ask for a flooring guy to come out or a kitchen cabinet guy to comeThe company would have had to send someone to take the measurements for this anywayWhen I met with the flooring guy he brought one type of flooring and it was the cheapest flooring available It was explained to me that he brought the samples that were in stock at their warehouseSo no SPECIAL flooring was orderedI am sure they keep this flooring available to again take advantage of the consumer and make as much profit as possible by offering the cheapest flooring availableThis was the same with the kitchen guyHe brought two books and showed them to my wife and then told her that she would need to pick from the first bookThey were the cheapest cabinets availableA decision was never made about the kitchen cabnets so as stated in the e mail response to the Revdex.com we as the consumer NEVER CHANGED OUR MINDS It is clear this company is out to make as much money as possible by taking advantage of the consumerThey over charge and offer cheap materials to the customerThis is so they can make the most profit available to themAs far as having them continue the work, I would never allow them back in my home after knowing they were taking advantage of meHad they been up front and charged a reasonable amount for materials and labor, I would have let them finish the workHowever, I do not appreciate them trying to take advantage of meContact or no contract they were not welcome back in my home after all thatI have been in contact with my insurance company and have requested an Inovice with dollar amounts on itThis was so I could get with my insurance company to discuss the chargesSo if these prices are a set standard there shouldn't be any problem with them sending an Invoice with dollar amounts on it for review by myself and my Insurance companyI will not agree to settle until I am satisfied that I am not being charged for material and labor that this company did not provideI have asked for a detailed Invoice with dollar amounts and still have not recieved oneSo seems to me that the only ones being sneaky and dishonest is this company I also wanted to add that they didn't not show up for two work days that they were supposed to be hereHowever in the response the Revdex.com the company stated that I was not available for them to do the repairsI as the home owner was here waiting for them to show up to do the workIn the response that was sent they stated I was unavailableAgain this is a lieI feel this response was made without the full details again I have no problem paying for the work and materials that they did provideHowever, from what has gone on so far it's very clear this company is out to take advantage of the consumer and to keep as much of my insurance money as possible by making fraudulent statements to the Revdex.com Regards, [redacted]

Panhandle is a classy company that does terrific workThey are professional and timely in there response and come through with quality craftsmanshipThey are a huge asset to our community and believe in giving back and do so very selflesslyI highly recommend Panhandle Cleaning & Restoration!