We attempted to buy furniture on a dame as cash basis and was lied to
We left the store thinking we had purchased furniture on a same as cash basis 9/08/ I went in to make a payment on 09/15/and the sales rep would not accept the payment talking about additional fees When I told her that we had purchased on a same as cash basis she informed me that she could only take the scheduled amount I did not make the payment at that time I called on Monday to speak with the owner and informed twice that the owner would be in a two different times I was transferred to the sales rep and was informed that *** the sales rep that signed us up was not there I spoke with Ashley who said she could not do anything about it I ask to speak with a manager and was informed that the manager was not available I ask to speak with the head of Customer Care and was informed that the head of that department was not available
Ordered a king size bed and received the wrong oneI'm on the second bed and it's still the wrong bedWon't fix the issue
I laid on a bed in the store and it was greatI wanted the model in a king size mattressI ordered the king mattress and box springGot it home set it up and laid on itIt was hard as a rockThe one I laid on in the store was soft like a cloudSo they said it was incorrectly labeled at the manufactureSo they delivered a second bed to my houseIt's still hard as a rockI've called them about times and they keep giving me the run aroundThey even did a way call with the manufacturer manager and he said he would call me today when he check the mattress out at the storeHe never called me so I called the storeThey said they haven't heard from him and won't contact him till they hear from himThis is the worst experience I've ever had and don't wish this upon anyoneI hope they get st down for terrible service
On June 14th me and my wife were looking for a bedroom suitewe went to payless furniture in miamisburg centerville and decided to put some money down on a bedroom setpayless hurried me and my wife to put money down and refused to go any cheaper on its boxspring and mattress so we put $on a bed frame and a dresser with a mirror and a drawer chestwe explained to a saleman that we didnt have a lot of funds but we would make a down-payment only up to the point of findding a better deal elsewhereso the day before payless would deliver our furniture which was june 18, me and the wife came to break the news to payless personnel that we found a better deal and would have to decline our business with thembut despite payless staff telling us it would be no problem being refunded or money back on me and my wife's debit cards(we split the $2028)suddenly out of nowhere we tried to explain to management that we found a better deal elswhere, management told us bluntly "you
I phoned the business to discuss the scratches on my new furnitureI informed the manager that my furniture is dirty and scratched during delivery
My new furniture was delivered on 5/26/I paid for the living room furniture and additional for the futonThe manager is refusing to talk to me, and disconnecting the call
We bought a Sofa on December 24,On March 13,the sofa spring came out the bottom with little pieces of wood and scratching the wood floor
On December 24,my parents and my family went into Payless Furniture and Purchased the Fusion Grey Sofa my dad paid $Visa then $DebitWe got our invoice and they were going to deliver it too but they ended up bringing the sofa around 10PmBut on March 13,my husband sat on the far left side and we head a POP we look and under the Sofa is a spring and little wood pieces with it scratching the wood floorI give them a call and tell them about the sofa then they told me to send an email with the invoice pictures of the broken pieces
-3/16/I called to see if they got the email they said yes and I told them call me and let me know Thank you
-3/17/They are still looking into it
-3/23/I called them back to see if anything has changedHe told me he has to send the Information to the manufactureHe will
I purchased some furniture a few months backThe couch and chair and love seat was not covered in plastic when they brought them in my homeMy daughter would sleep on the couchFrom the first day she started getting a rashWe thought it must just be her, since she is allergic to alot of thingsThen my youngest started doing the same thingSo we took my oldest to the doctor and they asked if was bedbugsI said dont think so because it was all new furnitureSo they said maybe it was the red dye in itShe kept getting more so we looked all over the couch and loveseat and chairlifted up the back of cushions and there was eggs and bugsWe called different exterminators to get a quote to have them come sprayThey all said it was from the storeThat they had been there for months.I am not sure if the owner knew about the bedbugsBut they need to check there warehouse
I contacted *** at Payless Furniture & Mattress to replace the end piece to the Ashley Sleigh bed According to warranty documents I have the bed is still under warranty until 4/4/ And *** sent a repair representative but the bed is to damaged for the quick fix of shooting two screws The wood is damaged just on one side where the frame attaches The screws will not keep the end board in place for very long My warranty ends on 4/4/ ***'s response to the problem is to say I damaged my own bed by jumping and down to cause the damage on one side My response is if that occurred to cause damage why isn't the other side damaged as well I believe the bed was never correctly installed properly And within time the bed finally broke the wood on one side To fix the problem I would like a replacement of the end piece and to be properly installed correctly I did contact the corporate office of Ashley but they said since the business which I purchased from is still o
Purchased product that was damaged and company manager would not answer emails or calls or was never in store to talk to
Purchased couch and ottoman (BenchCraft) for on X-also purchased a warranty when we got the couch home it was damaged we called the store they told us to email them a picture of the damage with the receipt and tags off couch we heard nothing we've emailed the manager called the manager went into the store to talk to a manager but the manager was never available! We financed thru sycrony bank in which I think that they should be informed that this business is selling damaged products and not doing nothing to fix it the last four of my account number was *** the serial # on the couch is *XXXXXXXXX
My husband and I bought a King Size bed and Seally twin extra long mattress and they delivery them on Jan 19th, The reason for our complaint on Jan is the one twin mattress has a hole on the sideMy husband found it when he was getting information off the tagsHe called the store they said we did it on Jan 20, But they keep tell us they will make it rightWe have called every week and have went out to the store since Jan 20, They keep said we will make it right
The second part is we brought a King Reverie Power BaseWhen they set it up they didn't order the part that keep them togetherMy husband had to fight the store and the company because they said there was know such partThen the company but a bed together and saw that we need the partThen the store order one part came out but that on it need two parts one for Top and for bottomWe had to call store againThen the store call Fri 2-12-I miss the callI happen to look out the window there truck wa
Merchandise Ordered and To date have not received as promised and not sure when I will receive it
We have been billed my the CC company
On 10/07/walked into Payless Furniture to look aroundWe saw a sectional that we liked and decide to purchaseWe were approved by Synchroney FinancialWe were told that the merchandise would take 7-days to deliverOn the eleventh business day I called to find out where our merchandise was and the owner told me that it was transferring from warehouse to warehouseI told him that we better not be billed Two days later we received our bill from Synchrony Financial with a first payment due on 11/09/I called owner again to let him know that I received a bill and I wanted to know when I would receive the merchandiseThe owner told me that by the end of the month and I said I wanted a date! Refused to give me a specific dateNow, how can you not project a specific date in shipping I used to ship chemicals for a chemical company a
We attempted to buy furniture on a dame as cash basis and was lied to
We left the store thinking we had purchased furniture on a same as cash basis 9/08/ I went in to make a payment on 09/15/and the sales rep would not accept the payment talking about additional fees When I told her that we had purchased on a same as cash basis she informed me that she could only take the scheduled amount I did not make the payment at that time I called on Monday to speak with the owner and informed twice that the owner would be in a two different times I was transferred to the sales rep and was informed that *** the sales rep that signed us up was not there I spoke with Ashley who said she could not do anything about it I ask to speak with a manager and was informed that the manager was not available I ask to speak with the head of Customer Care and was informed that the head of that department was not available
Ordered a king size bed and received the wrong oneI'm on the second bed and it's still the wrong bedWon't fix the issue
t down for terrible service
I laid on a bed in the store and it was greatI wanted the model in a king size mattressI ordered the king mattress and box springGot it home set it up and laid on itIt was hard as a rockThe one I laid on in the store was soft like a cloudSo they said it was incorrectly labeled at the manufactureSo they delivered a second bed to my houseIt's still hard as a rockI've called them about times and they keep giving me the run aroundThey even did a way call with the manufacturer manager and he said he would call me today when he check the mattress out at the storeHe never called me so I called the storeThey said they haven't heard from him and won't contact him till they hear from himThis is the worst experience I've ever had and don't wish this upon anyoneI hope they get s
On June 14th me and my wife were looking for a bedroom suitewe went to payless furniture in miamisburg centerville and decided to put some money down on a bedroom setpayless hurried me and my wife to put money down and refused to go any cheaper on its boxspring and mattress so we put $on a bed frame and a dresser with a mirror and a drawer chestwe explained to a saleman that we didnt have a lot of funds but we would make a down-payment only up to the point of findding a better deal elsewhereso the day before payless would deliver our furniture which was june 18, me and the wife came to break the news to payless personnel that we found a better deal and would have to decline our business with thembut despite payless staff telling us it would be no problem being refunded or money back on me and my wife's debit cards(we split the $2028)suddenly out of nowhere we tried to explain to management that we found a better deal elswhere, management told us bluntly "you
I phoned the business to discuss the scratches on my new furnitureI informed the manager that my furniture is dirty and scratched during delivery
My new furniture was delivered on 5/26/I paid for the living room furniture and additional for the futonThe manager is refusing to talk to me, and disconnecting the call
We bought a Sofa on December 24,On March 13,the sofa spring came out the bottom with little pieces of wood and scratching the wood floor
On December 24,my parents and my family went into Payless Furniture and Purchased the Fusion Grey Sofa my dad paid $Visa then $DebitWe got our invoice and they were going to deliver it too but they ended up bringing the sofa around 10PmBut on March 13,my husband sat on the far left side and we head a POP we look and under the Sofa is a spring and little wood pieces with it scratching the wood floorI give them a call and tell them about the sofa then they told me to send an email with the invoice pictures of the broken pieces
-3/16/I called to see if they got the email they said yes and I told them call me and let me know Thank you
-3/17/They are still looking into it
-3/23/I called them back to see if anything has changedHe told me he has to send the Information to the manufactureHe will
I purchased some furniture a few months backThe couch and chair and love seat was not covered in plastic when they brought them in my homeMy daughter would sleep on the couchFrom the first day she started getting a rashWe thought it must just be her, since she is allergic to alot of thingsThen my youngest started doing the same thingSo we took my oldest to the doctor and they asked if was bedbugsI said dont think so because it was all new furnitureSo they said maybe it was the red dye in itShe kept getting more so we looked all over the couch and loveseat and chairlifted up the back of cushions and there was eggs and bugsWe called different exterminators to get a quote to have them come sprayThey all said it was from the storeThat they had been there for months.I am not sure if the owner knew about the bedbugsBut they need to check there warehouse
I contacted *** at Payless Furniture & Mattress to replace the end piece to the Ashley Sleigh bed According to warranty documents I have the bed is still under warranty until 4/4/ And *** sent a repair representative but the bed is to damaged for the quick fix of shooting two screws The wood is damaged just on one side where the frame attaches The screws will not keep the end board in place for very long My warranty ends on 4/4/ ***'s response to the problem is to say I damaged my own bed by jumping and down to cause the damage on one side My response is if that occurred to cause damage why isn't the other side damaged as well I believe the bed was never correctly installed properly And within time the bed finally broke the wood on one side To fix the problem I would like a replacement of the end piece and to be properly installed correctly I did contact the corporate office of Ashley but they said since the business which I purchased from is still o
Purchased product that was damaged and company manager would not answer emails or calls or was never in store to talk to
Purchased couch and ottoman (BenchCraft) for on X-also purchased a warranty when we got the couch home it was damaged we called the store they told us to email them a picture of the damage with the receipt and tags off couch we heard nothing we've emailed the manager called the manager went into the store to talk to a manager but the manager was never available! We financed thru sycrony bank in which I think that they should be informed that this business is selling damaged products and not doing nothing to fix it the last four of my account number was *** the serial # on the couch is *XXXXXXXXX
My husband and I bought a King Size bed and Seally twin extra long mattress and they delivery them on Jan 19th, The reason for our complaint on Jan is the one twin mattress has a hole on the sideMy husband found it when he was getting information off the tagsHe called the store they said we did it on Jan 20, But they keep tell us they will make it rightWe have called every week and have went out to the store since Jan 20, They keep said we will make it right
The second part is we brought a King Reverie Power BaseWhen they set it up they didn't order the part that keep them togetherMy husband had to fight the store and the company because they said there was know such partThen the company but a bed together and saw that we need the partThen the store order one part came out but that on it need two parts one for Top and for bottomWe had to call store againThen the store call Fri 2-12-I miss the callI happen to look out the window there truck wa
Furniture I bought (November) was bandage it's is now March and still getting the run-around on when I'm to get my replacement furniture
Same as above
Merchandise Ordered and To date have not received as promised and not sure when I will receive it
We have been billed my the CC company
On 10/07/walked into Payless Furniture to look aroundWe saw a sectional that we liked and decide to purchaseWe were approved by Synchroney FinancialWe were told that the merchandise would take 7-days to deliverOn the eleventh business day I called to find out where our merchandise was and the owner told me that it was transferring from warehouse to warehouseI told him that we better not be billed Two days later we received our bill from Synchrony Financial with a first payment due on 11/09/I called owner again to let him know that I received a bill and I wanted to know when I would receive the merchandiseThe owner told me that by the end of the month and I said I wanted a date! Refused to give me a specific dateNow, how can you not project a specific date in shipping I used to ship chemicals for a chemical company a