Good Afternoon [redacted] , [redacted] contacted Marran in July There was an existing wireless alarm system in his home and he was interested in having Marran perform a system inspection and switchoverOn our alarm technician performed a complete inspection of the existing alarm system, installed a pet motion detector, window transmitter and alarm sirenThe technician was there three hoursThe work and materials were part of a 5-year monitoring contract (copy available upon request) that [redacted] entered into with Marran in which he agreed to pay $per monthThe alarm monitoring contract is not a service contract as stated by [redacted] in his complaint and does not cover parts and labor on repairs.This was only a switchover on an older alarm systemOur technician recommended replacing/upgrading the system, but [redacted] chose to make repairs to the existing systemMarran is not responsible for the condition or failure of the alarm components on [redacted] ’s system that we did not installWe never received a written cancellation for monitoring services, as per the monitoring contract he signedWe continued to monitor the alarm thru the end of the contract periodMarran honored our agreement with [redacted] who did not pay his contract in fullWe have filed in Commercial Claims Court and are seeking damages under the contract
Good Afternoon [redacted] , [redacted] contacted Marran in July There was an existing wireless alarm system in his home and he was interested in having Marran perform a system inspection and switchoverOn our alarm technician performed a complete inspection of the existing alarm system, installed a pet motion detector, window transmitter and alarm sirenThe technician was there three hoursThe work and materials were part of a 5-year monitoring contract (copy available upon request) that [redacted] entered into with Marran in which he agreed to pay $per monthThe alarm monitoring contract is not a service contract as stated by [redacted] in his complaint and does not cover parts and labor on repairs.This was only a switchover on an older alarm systemOur technician recommended replacing/upgrading the system, but [redacted] chose to make repairs to the existing systemMarran is not responsible for the condition or failure of the alarm components on [redacted] ’s system that we did not installWe never received a written cancellation for monitoring services, as per the monitoring contract he signedWe continued to monitor the alarm thru the end of the contract periodMarran honored our agreement with [redacted] who did not pay his contract in fullWe have filed in Commercial Claims Court and are seeking damages under the contract