Panna Cooking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** *** has never sent any email to ***The support system we use at Panna is Zendesk help system, used by companies like Xerox and ***All support requests are logged and storedSupport tickets are not lost.He signed up for a Day free trial on
5/**/2016It converted to a full subscription on 6/**/2016Standard practice is to give anyone who emails Panna Support in the first days of their full subscription a full refundAlthough our stated terms of terms service states that all sales are final, if a customer contacts Support after the day trial period, the customer is given a pro-rated refund of $for each month they were signed up. That being said, we are happy to refund Brandon ASAP but this is the first we are hearing of this claim.For reference, please see the Panna Refund Policy below:Panna is a paid, auto-renewing subscription serviceIf you purchase a subscription by accepting our Free Trial offer, you are agreeing to automatic (recurring) billing, and agree to pay the charges made to your accountYour Subscription, and monthly billing of your account, will continue indefinitely until cancelled by you.Your Panna membership begins when you have completed the Free Trial siprocess (i.e., when we collect your personal and payment information)At the end of your 30-day Free Trial, you will begin to be billed automatically each month (about every days), or annually, until you cancelOnce we begin to bill you, cancellations take effect starting at the end of your current billing periodSorry-- there are no refunds on Panna subscriptions for billing periods that have already lapsedIf you cancel your Free Trial membership at any time in the first thirty days (i.e., during the Free Trial period), you will not be charged.The pricing of our Services may vary periodicallyWe cannot guarantee that the price of your Subscription is the lowest available, or historically lowest or best, priceYou will be charged in accordance with the billing terms you agreed to at the time you signed up

I refunded her. see our interaction below. IN fact - I was wrong in the email, I said she had 2 accounts but she actually had 3 accounts - not 2 accounts. see attached image file. She sent screenshots but I believe they were from her other accounts. This is her stripe record. Her payment failed...

twice before going through. This is typical of customers that we pick up in promotions. I examine the customers records and make an assessment before my interaction. If they have multiple accounts - I simply inform customers of the status and wait to hear from them. Customer email thread from Support: [redacted]
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