We sold the vehicle with a just the implied warranty that is offered on all vehicles. That is a 15 day or 500 mile warranty which ever occurs first. That warranty expired on July 4th 2017. I am sorry that our customer had a problem with his vehicle. Without him bringing the vehicle back to us...
there is no way of knowing the cause for the dead battery. As it could be that something was left on. As a act of good faith we would have replaced the battery if it needed it. Our cost on replacement batteries is $50.00. He contacted me after he had already had the battery replaced. I offered to reimburse him for what we pay for a battery and that was unacceptable to him. There is no warranty issue here as the warranty was expired. I will be happy to reimburse $100.00 to him for part of the cost of the new battery as a act of good faith. If this is acceptable please let me know.
I am trying to help out. I do not purchase batteries retail as I am a dealer and get a special deal thru my distributors. I am happy to help out. We did go above and beyond in having the vehicle delivered to your residence while you were away. I am sorry that you are having a issue but in all fairness. AAA is a service that offers convenience and you pay for it. I will offer one last gesture of good will and offer you $150.00 which is what you say most retail sources charge for a battery to resolve this issue.
Tell us why here.. Mr. C[redacted] never made note of a vibration problem when he came in and test drove the vehicle. If there was a problem the time to address it would have been before negotiating a price and purchasing the vehicle. At the time of sale Mr. C[redacted] was offered the opportunity to...
purchase an extended warranty and declined. We also list on every vehicle that we welcome pre-purchase inspections, specifically to try and address issues before they become problems. He contacted us about the problem that he was having. Since the problem did not fall within the implied warranty of merchantability, we were under no obligation to fix or perform repairs. However, because we believe we are not just in a business transaction but are also building relationships, we want every customer to be completely satisfied with their experience. He asked if we would be willing to cover the cost of $200.00 to fix the bent wheels. We agreed and sent him a check. Since we were under no obligation to pay for repairs and we thought he was satisfied with his outcome, we were surprised by this complaint. We are certainly sorry that we could not satisfy this customer, but if he felt there was an issue with the vehicle than the time to address it would have been before purchasing the vehicle and taking delivery. He chose not to have the vehicle inspected by his mechanic, chose not to purchase an extended warranty and chose not to bring up the issue before negotiating a deal to purchase. We were still willing to participate in the cost of his repairs and initially thought he was satisfied. We are sorry that he now feels that this compensation was not adequate. We believe that we more than performed in this transaction and that our company acted in good faith to resolve the issues with Mr. C[redacted]. .
We sold the vehicle with a just the implied warranty that is offered on all vehicles. That is a 15 day or 500 mile warranty which ever occurs first. That warranty expired on July 4th 2017. I am sorry that our customer had a problem with his vehicle. Without him bringing the vehicle back to us...
there is no way of knowing the cause for the dead battery. As it could be that something was left on. As a act of good faith we would have replaced the battery if it needed it. Our cost on replacement batteries is $50.00. He contacted me after he had already had the battery replaced. I offered to reimburse him for what we pay for a battery and that was unacceptable to him. There is no warranty issue here as the warranty was expired. I will be happy to reimburse $100.00 to him for part of the cost of the new battery as a act of good faith. If this is acceptable please let me know.
I am trying to help out. I do not purchase batteries retail as I am a dealer and get a special deal thru my distributors. I am happy to help out. We did go above and beyond in having the vehicle delivered to your residence while you were away. I am sorry that you are having a issue but in all fairness. AAA is a service that offers convenience and you pay for it. I will offer one last gesture of good will and offer you $150.00 which is what you say most retail sources charge for a battery to resolve this issue.
Tell us why here.. Mr. C[redacted] never made note of a vibration problem when he came in and test drove the vehicle. If there was a problem the time to address it would have been before negotiating a price and purchasing the vehicle. At the time of sale Mr. C[redacted] was offered the opportunity to...
purchase an extended warranty and declined. We also list on every vehicle that we welcome pre-purchase inspections, specifically to try and address issues before they become problems. He contacted us about the problem that he was having. Since the problem did not fall within the implied warranty of merchantability, we were under no obligation to fix or perform repairs. However, because we believe we are not just in a business transaction but are also building relationships, we want every customer to be completely satisfied with their experience. He asked if we would be willing to cover the cost of $200.00 to fix the bent wheels. We agreed and sent him a check. Since we were under no obligation to pay for repairs and we thought he was satisfied with his outcome, we were surprised by this complaint. We are certainly sorry that we could not satisfy this customer, but if he felt there was an issue with the vehicle than the time to address it would have been before purchasing the vehicle and taking delivery. He chose not to have the vehicle inspected by his mechanic, chose not to purchase an extended warranty and chose not to bring up the issue before negotiating a deal to purchase. We were still willing to participate in the cost of his repairs and initially thought he was satisfied. We are sorry that he now feels that this compensation was not adequate. We believe that we more than performed in this transaction and that our company acted in good faith to resolve the issues with Mr. C[redacted]. .