Tell us why here..When the customer first called in about the locks (which we replaced as defective under our warranty, they said that the zipper was damaged upon delivery, but that it was minor I explained our policy which states that damaged covers should be refused upon delivery The text on our website, and the delivery notification email both state to "inspect your spa cover for damage prior to signing for it If the spa cover is damaged, refused the delivery and send it back on the truck with the driver." They did not do so Since they took delivery free and clear, they would need to file a concealed damage claim with the shipping companyThat is the only recourse available to collect for the damage in transit caused by the shipping company The zipper was not defective, however, it was damaged in transit, per the customers own wordsTherefore it is not subject to our warranty
As I previously stated, the customer said that the zipper was damaged when they received the cover If they want to remove the foam panels and send the vinyl jacket only back to us, we will repair the zipper and ship back The jacket must be dried out before it is shippedThanks, [redacted]
We made this cover for this Baja spa model just as we have for many years. The cover design we use originated with a Baja spa dealer in Wisconsin, and has been used for many years with few problems. The raised area by the control panel of the spa has always been an issue on contention... with this model of Baja spa. One design utilizes a flap, which is unattractive and problematic. The other design, which we use, has a cutout in the foam under the vinyl top of the cover. This design works great as long as the this area is not aloud to pool water. As we told our customer, this area needs to be kept free of standing water. (i.e. wiped dry, or drained off). The customer does not like this design, however it is the only design we offer for this model of Baja spa. Having made hundred of covers this way, I do not agree with the customer that this is a defective design. It is used by several Baja spa dealers around the midwest, and insulates the tub just as it is designed to do. The cover will pool some water above the cutout area, but this does not negatively affect the function of the cover. A spa cover will also hold water in the hinge fold, because it too can recess in the middle, however this is not a design flaw.
I disagree with just about everything that Mr [redacted] wrote in his response However, in the spirit of compromise, I will allow Mr [redacted] to return the spa cover to us and I will issue him a full refund Please have him ship the cover to SpaMate Spa Covers, Beacon Ave, KC, MO 64129, AttnEric Once he has shipped the cover, please have him email me at [email protected] to let me know that the cover is in route back to us I will issue the refund only after I receive the spa cover back This is my best offer with regards to resolving this matter
I at no time requested reimbursement of $ This company is full of liars I have every transmission about this event in email formI in fact wanted to buy additional products from them and had asked about a deal for what I had gone through with their shipping company This matter has to do with them claiming to be authorized OEM builders of spa covers, which they are not and the quality of the cover I purchased, one middle pocket is incorrectly hemmed to a smaller size and will not seal my hot tub, rendering it completely useless This is when I contacted again about this issue, but was met with nothing but Mike G [redacted] hanging up on me repeatedly and talking over me, not allowing me to explain how this cover was letting hot air escape at a accelerated rate due to those cushions being made two diffent sizes, one side is correctReplacement or refund Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Tell us why here..When the customer first called in about the locks (which we replaced as defective under our warranty, they said that the zipper was damaged upon delivery, but that it was minor I explained our policy which states that damaged covers should be refused upon delivery The text on our website, and the delivery notification email both state to "inspect your spa cover for damage prior to signing for it If the spa cover is damaged, refused the delivery and send it back on the truck with the driver." They did not do so Since they took delivery free and clear, they would need to file a concealed damage claim with the shipping companyThat is the only recourse available to collect for the damage in transit caused by the shipping company The zipper was not defective, however, it was damaged in transit, per the customers own wordsTherefore it is not subject to our warranty
As I previously stated, the customer said that the zipper was damaged when they received the cover If they want to remove the foam panels and send the vinyl jacket only back to us, we will repair the zipper and ship back The jacket must be dried out before it is shippedThanks, [redacted]
We made this cover for this Baja spa model just as we have for many years. The cover design we use originated with a Baja spa dealer in Wisconsin, and has been used for many years with few problems. The raised area by the control panel of the spa has always been an issue on contention... with this model of Baja spa. One design utilizes a flap, which is unattractive and problematic. The other design, which we use, has a cutout in the foam under the vinyl top of the cover. This design works great as long as the this area is not aloud to pool water. As we told our customer, this area needs to be kept free of standing water. (i.e. wiped dry, or drained off). The customer does not like this design, however it is the only design we offer for this model of Baja spa. Having made hundred of covers this way, I do not agree with the customer that this is a defective design. It is used by several Baja spa dealers around the midwest, and insulates the tub just as it is designed to do. The cover will pool some water above the cutout area, but this does not negatively affect the function of the cover. A spa cover will also hold water in the hinge fold, because it too can recess in the middle, however this is not a design flaw.
I disagree with just about everything that Mr [redacted] wrote in his response However, in the spirit of compromise, I will allow Mr [redacted] to return the spa cover to us and I will issue him a full refund Please have him ship the cover to SpaMate Spa Covers, Beacon Ave, KC, MO 64129, AttnEric Once he has shipped the cover, please have him email me at [email protected] to let me know that the cover is in route back to us I will issue the refund only after I receive the spa cover back This is my best offer with regards to resolving this matter
I at no time requested reimbursement of $ This company is full of liars I have every transmission about this event in email formI in fact wanted to buy additional products from them and had asked about a deal for what I had gone through with their shipping company This matter has to do with them claiming to be authorized OEM builders of spa covers, which they are not and the quality of the cover I purchased, one middle pocket is incorrectly hemmed to a smaller size and will not seal my hot tub, rendering it completely useless This is when I contacted again about this issue, but was met with nothing but Mike G [redacted] hanging up on me repeatedly and talking over me, not allowing me to explain how this cover was letting hot air escape at a accelerated rate due to those cushions being made two diffent sizes, one side is correctReplacement or refund Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***