Panvisionary Group

I ordered a ring from here about a week or so ago I received it in the mail before the expected dateIt is EXACTLY what I wanted and more then I expected for the priceI absolutely love it!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I have send the ring back at my own expense to make sure it gets to me by my wedding day and pay $in shipping I feel that is poor business quality and customer service Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
When I have send the ring back at my own expense to make sure it gets to me by my wedding day and pay $20 in shipping I feel that is poor business quality and customer service.
Regards,
[redacted]

I ordered a ring from here about a week or so ago. I received it in the mail before the expected date. It is EXACTLY what I wanted and more then I expected for the price. I absolutely love it!

I ordered a ring from here about a week or so ago. I received it in the mail before the expected date. It is EXACTLY what I wanted and more then I expected for the price. I absolutely love it!

Review: I bought a ring from Panvisionary on 8/18/2013 for $199. A few weeks later, one of the three blue topaz stones fell out. Merchant said via email and phone he would look for a company that could provide a replacement stone

at additional cost to me. I first contacted the seller by email through [redacted] on October 15, less than 60 days after the purchase. I spoke with the co-owner by phone on Saturday, October 26, 2013. She said they had not been able

to find a manufacturer that could supply a replacement stone. I spoke with a [redacted] customer service agent today, October 30. I had purchased on [redacted] through the [redacted] service which is owned by [redacted]. The [redacted] agent told me to return the ring to the merchant and to fax proof of shipment to [redacted]. Then, [redacted] would work with the merchant for a successful resolution of the problem. I called Panvisionary today and spoke to the owner, [redacted]. He said he wanted a phone call from [redacted]. He also refused to supply me with the mailing address. He said the 60 day period had passed for [redacted] disputes and he had no further obligation to me. He did repeat that he would look for a stone and pass on the cost to me.Desired Settlement: I want a credit to my [redacted] account because I received defective merchandise that did not remain in good condition for more than a few weeks. I do not want to pay for a replacement stone or repair.

Business

Response:

Below is an email that was sent to the buyer, this purchase was made on [redacted] and all of the timeframes have passed for a refund. this ring was inspected before shipping to ensure that all of the stone settings were secure. We received the first notification from the buyer on Oct 14th well after the 14 day return policy. A stone fell out and this most probably happened due to the ring hitting some hard surface which may have happened without the buyer realizing it.

I have reached out to several manufacturers to see if they could help replace the stone at the buyers cost but most are not willing to help. I did get one manufacturer to agree to try but I need the buyer to agree that she will pay for the repair. We are trying to be fair with this buyer but this becomes very difficult when we are threatened with law suits, told that we would receive negative feedback with [redacted] and everything would be contested with [redacted]. For the record too much time has passed for [redacted] or [redacted] to get involved. At some point the buyer becomes responsible (our return policy is 14 days). We will try to help if the manufacturer that we found agrees and the buyer agrees to pay (wholeslae prices) to have the ring repaired.

Sorry for the laet reply your first email ended up in our spam filter.

[redacted] - Panvisionary Group LLC

[redacted],

This ring was purchased on August 15th and paid for on Aug 18th, we inspect each piece of jewelry before we ship. This includes the ring size, the settings, etc. This was a new ring when we sold it to you and it was shipped in perfect condition.

As per our return policy you have 14 days to return in its original condition for a full refund; in mid October you notified us that you lost a stone. I understand that you have a problem and we are willing to help you replace the stone at your cost even after we were informed that we would receive negative feedback and we would be reported to the authorities ( a fact not a threat as you put it). I have reached out to a manufacturer who will match and replace the stone at a wholesale price so that you do not have to pay retail prices by a jeweler.

Do not send the ring back; there is nothing that we can do with this. It is worn and now defective so I cannot nor would I resell a returned product. We only sell new merchandise. Our offer is to assist you in having the ring repaired but you will need to cover the wholesale cost of have the work done and the materials required to do so.

Bill

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I bought this item as a deferred charge with [redacted], a service of [redacted]. The following shows [redacted]'s instructions if a buyer is dissatisfied with a purchase: