Unfortunately this is not an accurate statementThe patient was very aware of what was being done and signed receipts that stated she understood there was a non refundable policy of $100% of our patients sign and initial all of this paperwork before they even go for all of their testing Because of HIPPA I cannot send you this paperwork unless the patient signs a release.We are not high pressure I am the Operations Manager over employeesShe had a medical condition that we were going to treatWe aren't sales people as none of us receive a commission or extra money for people who sign up for a medical procedure,? That makes no sense at all.Last she called in yelling at usWe want to be treated by people the same way we treat themAfter several failed attempts to explain the non refundable deposit to herShe yelled again at me and I hung up on herNo one needs to be disrespected the way she disrespected meOur company has policies as does everyone elsesWe follow the same procedures with everyone Thanks in advance
We have refunded her $I know she is aware that she signed all the paperwork pertaining to the surgery and the services rendered formsThere are separate papers that were signed by her and every other patient, that shows where the services were renderedBecause of HIPPA and can not send this paperwork to you unless we have her written permission The paperwork states the tests we ran and has it separated showing that we do not refund the thousand dollars for the testing that we did and the ordering of surgery supplies.We would enjoy helping this patient but instead of dealing with us she is using the Revdex.com and social media to make inaccurate comments and basically slandering my practiceBeing in the legal field, I would hope someone would understand what they have signed and what slander meansIf we can do anything else to help we are always availableMy staff has bent over backwards for her and we have refunded all monies owed.Thanks
Complaint: [redacted] I am rejecting this response because:The practice that this office manager uses IS high pressure even though he denies itHow could I be billed for $before even visiting with DrManrique? What I signed was unclear and I believed it was for a line of creditThere was so much double talk during this process, I was even instructed on what to say to technician and staff doctor by this manager during the exam to ensure "proper coverage." Furthermore it was not me who raised my voice first, I had spoken to two office personnel members a few days before the office manager called me back and it was perfectly civil and calm , no raised voices or rudenessI have documented notes on whom I spoke with at DrManriques office and I believe they can attest to that They handled it professionally and with tact, unlike their office manager who immediately flew off the handle and raised his voice when he sensed my frustration (an then hung up on me.)Maybe they do follow this same procedure with everyone and it is unfair, I am speaking out about the overcharge of $for a basic/generic eye exam and would be willing to resolve this mess with a fair payment of $for services renderedThe referral I went on, a friend of mine, paid this amount, why am I paying more? Thank you Regards, [redacted] ***
Unfortunately this is not an accurate statementThe patient was very aware of what was being done and signed receipts that stated she understood there was a non refundable policy of $100% of our patients sign and initial all of this paperwork before they even go for all of their testing Because of HIPPA I cannot send you this paperwork unless the patient signs a release.We are not high pressure I am the Operations Manager over employeesShe had a medical condition that we were going to treatWe aren't sales people as none of us receive a commission or extra money for people who sign up for a medical procedure,? That makes no sense at all.Last she called in yelling at usWe want to be treated by people the same way we treat themAfter several failed attempts to explain the non refundable deposit to herShe yelled again at me and I hung up on herNo one needs to be disrespected the way she disrespected meOur company has policies as does everyone elsesWe follow the same procedures with everyone Thanks in advance
We have refunded her $I know she is aware that she signed all the paperwork pertaining to the surgery and the services rendered formsThere are separate papers that were signed by her and every other patient, that shows where the services were renderedBecause of HIPPA and can not send this paperwork to you unless we have her written permission The paperwork states the tests we ran and has it separated showing that we do not refund the thousand dollars for the testing that we did and the ordering of surgery supplies.We would enjoy helping this patient but instead of dealing with us she is using the Revdex.com and social media to make inaccurate comments and basically slandering my practiceBeing in the legal field, I would hope someone would understand what they have signed and what slander meansIf we can do anything else to help we are always availableMy staff has bent over backwards for her and we have refunded all monies owed.Thanks
Complaint: [redacted] I am rejecting this response because:The practice that this office manager uses IS high pressure even though he denies itHow could I be billed for $before even visiting with DrManrique? What I signed was unclear and I believed it was for a line of creditThere was so much double talk during this process, I was even instructed on what to say to technician and staff doctor by this manager during the exam to ensure "proper coverage." Furthermore it was not me who raised my voice first, I had spoken to two office personnel members a few days before the office manager called me back and it was perfectly civil and calm , no raised voices or rudenessI have documented notes on whom I spoke with at DrManriques office and I believe they can attest to that They handled it professionally and with tact, unlike their office manager who immediately flew off the handle and raised his voice when he sensed my frustration (an then hung up on me.)Maybe they do follow this same procedure with everyone and it is unfair, I am speaking out about the overcharge of $for a basic/generic eye exam and would be willing to resolve this mess with a fair payment of $for services renderedThe referral I went on, a friend of mine, paid this amount, why am I paying more? Thank you Regards, [redacted] ***